Business ProfileforThe Comfortable Chair Store

I am writing on behalf of, and authorized by my **** Mrs. ******************** regarding a request of a full refund from the Comfortable Chair Store, for the purchase of a Custom Order (prescribed) ************* Lift Chair on January 14, 2023 in the amount of $3,426.45 plus delivery costs of $89.00. The Comfortable Chair Store noted on the receipt and in writing that the agreement was for a Custom Order Chair that would be delivered in 8 to 10 weeks.As a Custom Order, the Comfortable Chair Store and the Owner required ***************** to pay a deposit in the amount of $1,713.22. The Comfortable Chair Store is in breach of the agreement as they called Mrs. ******************** on January 23, 2023 and advised her she needed to pay the remaining balance as a chair was found in the warehouse and they pushed for immediate payment. I spoke with ****** who advised the chair was found in a warehouse.The Comfortable Chair Store and the Owner, *************************, also doing business under ******** ******* ******** *** is in breach of the agreement by failing to deliver a Custom Order Chair and delivered a defective chair within a week that was located in a warehouse and contacted the New Looks Repair Store to repair the defective chair. *************************, the Comfortable Chair Store and the staff, ******** and ****** were advised within 1 week that the chair was defective and caused medical harm to ***************** and we requested immediate removal and replacement was requested. The staff, ****** advised me that the chair delivered was not a custom order but a chair found in the warehouse.Due to lack of responsiveness after multiple calls, emails and visit to the store, lack of respect and failure to follow Duty of Care and attempt to fraud and intimidate a disabled elderly person by *************************, and the Comfortable Chair Store we are requesting an immediate full refund in the amount of $3,515.45 and removal of the chair from Mrs. ******* home upon a mutually agreed upon date and time.