4 Customer Reviews
Review from Derin D
5 stars08/22/2024
Absolutely amazing and painless process! These guys are the only company people should use! Not only were they professional and polite and knowledgeable, but they made it feel like a team effort and made sure our needs were met 100%Review from JW W
5 stars08/15/2024
Awesome Company. They did a great job on my roof.Review from B. C.
3 stars01/03/2022
We were told that we would receive $250 for any referral that resulted in a roof replacement. We referred our neighbors and they got a complete new roof. That was in October 2021. Its now January 2022. Been in touch with agent who handled our claim and he said check should be mailed any day that was November 7. He has since ignored my texts. We have called company and left messages and they have not responded.
Bonner Built Response
02/24/2022
Good morning ******, this is ***** Bonner. I'm glad we talked the other day and sorry for the confusion. **** just didn't label you as the cross reference. It was a mistake on our part but not intentional. We sent he check to you and verified that you had it. Sorry again for the confusion and glad we got it fixed.Customer Response
02/24/2022
We have received our referral fee. Thank you for correcting this oversight and explaining what happened.Review from Jeff
1 star12/09/2021
Bonner Built came to my father's house the morning after a hailstorm. My father is 84 years old and is disabled. Their salesman flew a drone over the house illegally since they do not have an FAA certificate for commercial drone use. Mr. ******* the salesman, told my father that their was damage and that they would do an estimate and contact our insurance company. He then handed my father a paper to sign while telling him it was a document that only was to permit Bonner to contact our insurance company. My father can not read and was assured that the document only allowed them to contact our insurance company. That was not at what it was. It turned out to be a third party adjuster contract that required us to use Bonner or pay them anyway. ***** Bonner then refused to release us and threatened us with legal action. He also attempted to commit insurance fraud by offering to "cover most of the deductible" . We had to pay them to release us. I am meeting with the ************************************** and the Secretary of ************ to file complaints. They are based on fraud. They committed elder abuse. DO NOT EVER HIRE THIS COMPANY !Bonner Built Response
02/24/2022
We are very sorry for the misunderstanding. We wanted to reply and thank your sister for working with us to resolve the situation. She was present the day **** and your father met. We worked together with her to resolve this. Thank you.
Customer Review Rating
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