ComplaintsforPGA Tour Superstore
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
3/18/2024 $2,920.53 PGA Tour Superstore sold me clubs and a bag with the guarantee that it could be returned for a full refund within the allotted amount of time.I received my products and decided to return the whole order for a refund. Using the shipping label that PGA Tour Superstore provided me with to return my products, I sent them back to the company. It's been months now and they're saying they can't give me a refund because they never received the products. So as of right now I am still being charged the $2,920.53 and have no products to show for it.Initial Complaint
03/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased an E - Gift card from the *** Superstore online on Monday 3/11 around 10 PM EST. I received no confirmation email of transaction or any confirmation with regards to purchase. Money was taken from my credit card account. I called after 48 hours (3/13/2024) was told it was a glitch and they were glad that I called. Still nothing. But they did refund the 8.99 shipping on the **Gift card. They admitted fault and blamed the system. After another 24 hours and still no emails I called again (3/15/2024) was told it was a work email problem so we changed the GMail. I was email later the same day and was told I would be getting a refund. I have received no compensation.Initial Complaint
12/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,ORDER NUMBER ******** I spoke with *****. He/she said she would process the refund for the two items I did not get as follows Beanie (Charleston cuff knit)Dress (Lava wash long sleeve hooded dress)She said she would process the refund but hung up on me so I called and asked ***** but they said no one worked there. Then one person answered and said will take investigation. Now I received an email from ******** S Operations support manager, customer care saying he had checked and verified that I got 3 items but I did not receive them. Please process the full refund The total is ******Initial Complaint
05/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I returned my order at the end of April. I spoke to a customer service representative on May 3rd who said they had received my return and I'd get an email confirming it "that day or the next." On May 8th, I called back because I still had not gotten the email or my refund and spoke to a man who confirmed they had my return. He called the ****************** store to have them issue the refund. Apparently, the store manager didn't know how to do this and instead sent me multiple ***** return labels. He said he would have the dock manager issue my refund when he got in the next Morning. He said he would personally follow up with this on Tuesday morning, May 9th, when he got to work and call me to confirm. He did not call or follow up. When I didn't receive my refund or an email confirming this, I called yet again on May 9th. This time I spoke to a woman who confirmed they received my return and she said her supervisor would be the one issuing the refund. I've been drug in circles for the last couple weeks. I've been told multiple things. The store manager tried issuing my refund, but apparently didn't know how because of a "system update" and instead just sent me labels. I'm frustrated and annoyed with the lack of communication and being told so many different things. My return tracking information is attached. I also have the receipt from drop off with *****.Order #********Initial Complaint
08/10/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought 3 pairs of shoes online. None of the shoes fit properly so I tried to do an online return. After numerous attempts of the online process failing I emailed customer support. They got right back to me with a ***** label and an email at 10:42am on 8/4 (See attachment)As you can clearly read there is no explaination of a refund going back to a giftcard vs to my credit card.When I spoke to them they said they sent an additional email that said it would be on a giftcard. I never received a second email. I would have never returned the shoes I would have just sold them myself I don't want a giftcard this is worthless to me.Initial Complaint
04/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I made an order online, order #********. The order was shipped but lost in transit. I have tried multiple times to resolve this issue with the company, but they refuse to reship my order or issue me a refund, and told me to just keep waiting for my order, maybe it will show up. The package has been stuck in the same location for an extended period of time. All I am asking for is the items I paid or a refund but business refuses to do either.
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Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.