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Find a Location

Brand Reactor has 1 locations, listed below.

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    • Brand Reactor

      10800 Alpharetta Hwy STE 203 # 517 Roswell, GA 30076-1490

    Business ProfileforBrand Reactor

    Apps

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Business Details

    Location of This Business
    10800 Alpharetta Hwy STE 203 # 517, Roswell, GA 30076-1490
    BBB File Opened:
    11/16/2021

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/12/2021

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I paid $800 to ******************* of Brand Reactor on 4/8/2021. This was for a series of up to 4 two hour discovery meetings which were necessary to proceed with before Nici built an app for my company. The discovery meeting involved her going through my app idea with me and creating a project outline prior to creating an app. We completed the discovery portion and I planned to proceed with having her company make an app for me. We spent several months sending a contract back and forth and having our lawyers review them. One day Nici stopped responding. My last email from her was 9/16/2021. Since then I have sent at least 4 text messages to her, 5 emails from me and two from my lawyer and a message through her website with no response. I have received nothing from her, not even a copy of the outline for app that we discussed during the meetings. I am requesting my $800 back since I had every intention of proceeding with creation of a product after going through the discovery process and she is the one that has stopped responding. I no longer have the trust in her to spend additional money with her company to finish this job. I would also like an official complaint to show up on your website so others do not go through this.
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    Customer Reviews

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