Business ProfileforMountain Motorsports - Roswell

I bought 4 motorcycles from Mountain motorsports at various locations: 2016 cbr 650f, 2017 ****** gsx s1000, 2018 ****** mt10 and a 2022 ktm **** super duke Evo. **************** is decent ,but service is absolutely The worst. I always had my other motorcycles serviced from outside and always they used to give me the bike within a few hours if not in a day or two at a price 3 times lower than what mountain motorsports had quoted me. But since the ktm **** superduke is an expensive European bike, I was worried about the electronics and I purchased an extended service warranty and prepaid service from them. It all costed me around $4500 above the msrp. I also have a 2021 *** 540i, which is a $71000 car with all the options and they charged me $2300 for a similar kind of warranty and service contract. Despite being a repeat customer and despite buying such expensive service contracts, the service department has been absolute nightmare when it comes to being responsible or accountable. My first service was due at 620 miles and I called them to see their schedule. They told me that I can bring the motorcycle after two weeks and they will make sure they will service on the same day. But when I brought the bike after two weeks I was told they were backed up and suggested that I bring the bike during winter ! Yes the front desk person had asked me to bring it 6 months later !! Then upon offering to drop the bike there, he told me that service will take another week or so. When I called them a week later, I was told the same story, and same timeline that It will take another week. Getting a simple 1 hr service is an absolute nightmare, There is absolutely no clear commitment nor responsibility from them towards how long it would take for them to get the service done. Speaking to the service department feels like you are speaking to a mindless rude robot. They are not even willing to listen to my grievances nor able to provide a clear resolution

***********,Thanks for giving us the chance to correct our mistakes yesterday. We are happy that we were able to get your bike back to you in a timely and agreed upon time. On top of that we are grateful that you took the time to talk through this with us and helped us learn from our mistakes and help improve for future customer service. Thanks again for removing the Goggle Review and should you need anything in the future please let us know.