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          Jackson Acura has 1 locations, listed below.

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            Business ProfileJackson Acura

            New Car Dealers
            BBB accredited business

            Contact Information

            10900 Alpharetta Hwy

            Roswell, GA 30076-1414

            Visit Website
            (770) 650-4000

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 7:00 PM
            Closed

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/22/2006

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Jackson Acura is a new and used Acura dealership in North Atlanta offering everything automotive including luxury cars sales, service, parts and on-site financing.

            Products & Services

            New Car Inventory, Pre-Owned Inventory, Service, Parts

            Business Details

            Location of This Business
            10900 Alpharetta Hwy, Roswell, GA 30076-1414
            BBB File Opened:
            9/22/2006
            Years in Business:
            19
            Business Started:
            12/30/2004
            Accredited Since:
            9/22/2006
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 7:00 PM
            Su:
            Closed
            Business Management
            • Mr. Harvey L. Jackson, President/CEO
            • Ms. Sharon Phillips, Comptroller
            Contact Information

            Principal

            • Mr. Harvey L. Jackson, President/CEO

            Customer Contact

            • Ms. Sharon Phillips, Comptroller
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Brand new s-Type Acura MDX bought oct 2023 in ******* has had squeaking breaks. Brought it to two dealerships in ******* and now in ******* (as I moved states). Brought ****** our service advisor on ride along with me and acknowledged the brake screeching. While in both myself and my husband's presence called ****** service director and stated there was an issue. Was told by ****** that there was no issue and that ****** never said that. There is complete lying and refusing to honor the extended warranty by Acura. All I am asking for the brakes, brake pads and rotors to be changed to remove the screeching from a brand new $75k top of the line vehicle. The complete dishonesty and manipulation of this business is unacceptable and we are just looking to have them repair a brand new car.
            Read More
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tom & Michelle P

            07/20/2024

            We purchased a new Acura MDX for $48,000+ from Jackson Acura and had it serviced there for its entire lifetime. **** was our service advisor during this time. When we began to experience excess oil consumption to the tune of 3+ quarts between oil change intervals, we took the vehicle in to speak with him in person. He proceeded to tell us "they don't make them like they used to", "you need a whole new engine", and dismissed all of our concerns. I will also add that at our prior oil change, when I shared with him that the oil was low, he said it's an older engine and might just start burning a little oil. We NEVER would have thought this meant over 3 quarts. This was outright deception. He and **************************** are well-aware of the excess oil consumption service campaign that affects these specific engines. In addition, if **** had not covered up the severity of the issue, we may have been able to have this addressed sooner with the manufacturer. Do NOT have your vehicle serviced at Jackson Acura. Find a reputable independent mechanic and save yourself the money, lies, and incompetence.
            Read 2 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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