ComplaintsforUSA Management, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Our HOA paid this business $10,500 to staff lifeguards at our pool summer 2022. They failed to do so, resulting in delayed opening of our pool and requiring us to find alternate services from another company. They issued a partial refund for a fraction of what they owe us ($1352.10). We have sent numerous correspondence to try to recoup our money, and have essentially been ghosted.Business response
03/20/2023
This contract is in default from wedgewood and a collection file has been opened with *** corporate counsel. Wedgewood account is in default for nonpayment and this account remanded to attorneys to force wedgewood contract compliance. This account will be processed by attorneys in coming months for collection of all past due amounts.Customer response
03/21/2023
Complaint: 19543797
I am rejecting this response because: no response was given.
Sincerely,
*******************************Initial Complaint
01/19/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On May 9, 2022, I ***********************, Community Manager of **************************** reached out to USA Management to provide lifeguard services for the 2022 pool season. *************************, USA Management Manager provided me with a proposal that expired after 10 days. The contract was signed and sent back, after a couple changes were needed. Per the contract, a lifeguard was suppose to start on May 28, 2022, so I would be able to open our community pool for season. USA Management failed to provided service on May 28, 2022. After making several attempts to follow with *******, they stated that the account had been assigned to a ****************, that had no idea about the account nor had a lifeguard in line to start at *****************. USA Management never provided service for *****************, as stated in the contract, but accepted funds that back dated from December 2021, as stated in the attached contract. Will have requested a refund due to USA Management defaulting the signed contract.Initial Complaint
08/31/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Our teenager was hired to work for this company at our neighborhood pool.The company has refused to pay our kid the final 2 checksInitial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
06/01/22 We were contracted out by **************************** *** Pools | USA Management Office: ************/ Work phone: ************ to open a pool in ****** ****, I have emails and documents stating she authorized ** to do the work. It is now August 25th and no one has returned our calls and emails requesting payment on this property.Business response
08/26/2022
Please send additional information to *******************************
need facility name and address
need contractor contract
need contractor invoice
Ill research your request and advise if our company engaged any services. I cannot assist without requisite data.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
10800 Alpharetta Hwy STE 208-522
Roswell, GA 30076-1490
Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.