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ComplaintsforTires Plus
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Complaint Details
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Initial Complaint
12/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently had an oil change service done at tires plus which was written up for the wrong vehicle first off, with the wrong oil listed on my work order along with the correct oil that my car takes and I had to pay for an additional 5 quarts of oil because my car holds 10 quarts. About a month after my service my engine seized and started knocking. I took it to my mechanic and they said I had no oil in the vehicle and if I did it was extremely low, which is impossible after just having an oil change service in which I was **** miles into that oil change. They hired an inspector to look at my vehicle and found no evidence of oil leaks and their inspector also said there was an internal problem with my engine and denied my claim. I hired my own inspector to come out and inspect my car and he even took a sample of the oil in my car and drained it to have a lab analysis test performed on the oil. My inspector recovered 5 quarts of oil during the process and said that my car absolutely cannot run on 5 quarts and he also found I had no leaks nor do I have an engine oil consumption problem which is what tires plus also tried to state because there were no facts supporting what they were claiming after speaking with my inspector on their theory of an engine oil consumption issue. The facts are simply that I paid for an additional 5 quarts of oil not just 5 quarts and if I had no leaks stated by their own inspector and my inspector found no leaks where did the rest of my oil go? It boils down to they did not perform the oil change service correctly and did not fill my car up with the required amount of oil that my car calls for which internally damaged my engine and they are now stating that lack of oil would not cause my engine to seize like that which is absolutely incorrect and an unacceptable explanation. I have been talking with their claims adjusters and they have not been helpful and are trying to get out of repairing my vehicle in any way they can. I need resolution.
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Customer Complaints Summary
2,159 total complaints in the last 3 years.
777 complaints closed in the last 12 months.