ComplaintsforPro Garage Doors LLC
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Complaint Details
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Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 28, 2023, Pro Garage Doors LLC came to my place of residenence at ******************************************************************************** to replace my garage door opener on invoice number *****. Upon completion of the service, the technician advised me everything would be working however the interior garage door opener wall push to openand close thegarage doorwith ease frominsidethe garage has not been working from the time the technician left. I have called and texted the technician and Pro Garage Doors LLC since 9/28/23 however the problem has not been resolved as of yet. There were several occasions that Pro Garage Doors LLC stated they would return to resolve the issue however each time it was a no show no call. As a first time customer of **********************, my expectations were not met in terms of service quality, response time, and overall customer experience.Business response
12/09/2023
Hello Ms. **********************************
I am really sorry to hear about it.
I understand you communicated directly with the installer.
This is the 1st time I heard about it.
As soon as I heard about the issue, I did call you directly and sent you a different tech for the next morning under the warranty and we did not charge you.
I hope we did it better this time.
For any future issue or request, please call us directly to the office and not to the technician personal phone.
I would be more than happy to help you with any concern.
Sincerely,
*************************
Initial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Pro Garage Doors, LLC is an unethical company who lied about me needing garage door repairs and price gouged me due to being a women and my husband was away at the time. Pro Garage Doors LLC charged me $600.00 for a $200.00 repair after having my builders review the repair, he initially stated that he needed to realign the tracks on my garage door however he did not realign the tracks nor did he need to. He replaced two pieces and charged me $600.00, he initially stated $650 and then said I'll give $50 off for Christmas.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.