Business ProfileforPT Solutions

In the middle of December I visited the office on Panther Creek, ****, **. We were told that they were having a $25 per visit special until they were set up to take insurance. My insurance is out of network so I called them and they said I had to file my own reimbursement claim form and attach copies of the itemized bills. This was after arguing with ***************************** (their billing department) where he told me that I have no right to request my money back from my insurance company. I asked him what business is it of his that my insurance told me to file the reimbursement forms. He went as far as trying to accuse me of "double dipping," something that the insurance company said was not so. I then asked for his company's EIN number (as requested by the insurance company. Again, he refused so I obtained it through the **** At the same time, I asked him why his company sent a **** for $26 to the insurance company, which they paid, after I paid then up front, $25, for the visit. He told me that the filing of that **** was "in error." Two questions here, (1) why did they charge insurance and (2) what happened to the "we won't be set up for insurance until January" ******* I then asked *****, in emails, for the address of the company's Corporate Headquarters. He kept on sending emails back telling me that if I have any problems to contact the billing department. I found the address of Corporate on the internet and called and spoke to a young lady who gave me an email address to send my concerns to. As of today, I did not send a letter of complaint to corporate yet as I figured that they straightened it out. However, when I spoke to the insurance company today, they told me I needed to provide them with an itemized **** for each date of service. Again, I called ***** and he, AGAIN, tried to accuse me of double dipping and said they used different cpt codes for the $25 visits. He sent me a ledger statement. NOT itemized bills.