ComplaintsforArdent Residential, LLC

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a major plumbing concern and have an active leak. Ive called multiple times and was told to wait for a call back which I have not received. Its been 4 days and I cannot have a plumber fix the issue because the main water cutoff needs to be turned off and the management company has to do this and notify residents. This is causing problems in my condo and the company is not responsive at all.

  

  Business response

  06/26/2024

  We have escalated your concerns to our management team, who are actively working on a resolution. You have been contacted, and we have initiated the process to address and resolve this issue promptly.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have asked multiple times for our amenity pass to our community pool. I have been put in a never ending circle whereby I am passed from one person to another each day. Each person says the same thing "I will escalate it". This has gone on for over 2 weeks. All we want to do is use the community pool to which we are entitled to do so.

  

  Business response

  06/18/2024

  Good day,
  Please note that Ardent Residential does not have control over the Gatewise System. The ***** of ********* oversees this system, and every request submitted has been forwarded to them. As this complaint is unrelated to Ardent Residential, we kindly ask you to address this matter directly with your ***** of *********. Again, we do not have the authority to make any changes to the Gatewise System. Please direct your concerns to the ***** of *********.

  Customer response

  06/20/2024

   
  Complaint: 21863709
  
  I am rejecting this response because we no knowledge of who the board is and Ardent will not provide names or contact information. 
  
  Sincerely,
  
  ***********************

  

  Business response

  06/21/2024

  Good day,

  
  As the liaison between the membership and the Board, we are unable to provide direct contact information for Board members. However, we can share their names with you. Please email *************************************** or submit a request via the homeowner portal, and we will provide you with the requested information.

  
  Thank you.

  Customer response

  06/21/2024

   
  Complaint: 21863709
  

  I will accept this response if you do the following: 

  Last night we attended the *** meeting and talked with members of the *** board. They informed us that all you, Ardent, has to do is add our phone numbers to your system in order for us to gain access to the amenities. It is that simple. Once you do so, we can close this complaint.

  Here are our phone numbers: *****************-751-6578, and ************

  
  
  Sincerely,
  
  ***********************

  

  Business response

  07/02/2024

  Good day,

  
  As previously explained, the Board of your Association oversees the Gatewise App for the pool, and all amenity requests are directed to them. Since this matter is beyond our control and does not pertain to Ardent Residential, we kindly request that you remove the complaint. The Gatewise App is managed solely by the Board for the ************ of ******** HOA.
  

  
  Thank you for your understanding.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I pay my HOA payment through the Ardents website portal auto-draft. I paid the March HOA payment of $157.50 then Ardent pulled an additional $173 from my account saying I hadn't paid February's payment. How dare they just pull money from my bank account without first contacting me about the issue and asking for my permission? As of now, I have disabled my autograft so they can't steal any more money from me. I want my funds to be refunded.

  

  Business response

  03/14/2024

  Hello ****, as previously discussed, please be informed that Ardent does not possess access to homeowner banking details. Your account was configured with automatic recurring *** payments, an option exclusively available for homeowners to set up. We do not have visibility into your banking information, nor do we initiate payments; the *** process runs automatically on the 5th of every month. We have advised that you have the option to disable *** payments, which you have already done through the homeowner portal. It's important to note that your payments are directed to the association, not to Ardent.

  Customer response

  03/14/2024

   
  Complaint: 21429572
  
  I am rejecting this response because:
  I started auto draft in December of 2023. ******* was processed this way. February was out of my control and under your system. If you didnt pull the funds Feb 1 thats on you. 
  At least refund the late fee you charged me. Ill accept a paper check. 
  Yes I disable auto pay to avoid any more funds being stolen out of my account because you feel like taking it from me without a courtesy call or e-mail. Highly unprofessional. 
  Sincerely,
  
  ***********************

  

  Business response

  03/18/2024

  Hi ****, as previously discussed, homeowners are responsible for setting up automatic payments, and we do not initiate payments. The *** process runs automatically on the 5th of every month. Following a review of your account, the Board has generously agreed to waive any late penalties. Your account currently shows a balance of zero as of today.

  Customer response

  03/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/28/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration with the current management company overseeing our ********************** (HOA). Despite numerous attempts to address and rectify the issues at hand, I have encountered unresponsiveness and inefficiency from their end.The unresolved matter dates back to October, and despite investing significant hours into communication, the problem persists. The management company has proven to be uncooperative, and to make matters worse, there have been instances of what appear to be fraudulent charges on our *****************.I have diligently reached out through various channels, sending over 20 emails and making numerous phone calls, yet I have received no response. Following the advice given, I submitted an official request on their website on 12/20/23 regarding approximately $430 in fraudulent charges. I have concrete evidence supporting my claim that these charges are unjustifiable.Regrettably, not only have these concerns gone unaddressed, but I am now being subjected to late fees for an issue that remains unresolved. This level of disregard for homeowner concerns is unacceptable, and it has become abundantly clear that this management company is not a trustworthy partner for any HOA.I implore the Better Business Bureau to investigate this matter thoroughly and bring attention to the deficiencies in the services provided by this management company. It is my sincere hope that this communication serves as a warning to other HOAs considering their services to exercise caution and, if possible, explore alternative options.

  

  Business response

  01/29/2024

  Dear ***************************,
  
  We would like to bring to your attention that Ardent Residential operates on behalf of the ***** of ********** who diligently adhere to the Community Covenants and Restrictions (CCRs) within your Association. It is crucial to note that we, as a third-party managing agent, do not have the authority to make decisions on behalf of the *****.
  
  The violation you received pertains to the unauthorized leasing of your home via Airbnb, which was not approved by the ***** of *********************** a fine of $25 per day was imposed for the duration that the listing remained active on Airbnb and similar short-term rental websites. The postings were successfully removed on 11/6/2023, and the imposition of fines ceased on that day.
  
  In response to the violation, a Zoom hearing was extended to you on 11/9/2023, during which the ***** carefully considered your case. Regrettably,on 11/29/23, the ***** decided not to ***** your request for a fee waiver,citing your continued acceptance of reservations that extended beyond the date the listing was taken down and this information has been relayed to you.
  
  Your recent requests, which were submitted yesterday, have been received and will be brought to the attention of the *****. It is important to reiterate that we operate solely as a third-party managing agent, working in accordance with the directives set by the *****. Ardent Residential does not possess the authority to influence the *****'s decisions regarding violation charges and other community actions.
  
  We appreciate your understanding and cooperation in this matter. Should you have any further concerns or inquiries, please do not hesitate to reach out.

  Customer response

  01/29/2024

   
  Complaint: 21211030
  
  I am rejecting this response because as I wrote in my request on 12/20 the $640 prior balance on my statement is incorrect. There were only guests for 10 nights past October 13th after I was notified of the daily fine regarding having an active listing on Airbnb. I took the listing down on October 15th. The last night of hosting was 10/29. At a minimum, all charges beyond 10/29 should be removed since the listing was removed AND no guests were staying there. The $640 balance reflects fines through November 6th and there is no reason why I should be fined for those days if I met the requirements. Additionally, the daily fine should be reduced to the 10 nights where I hosted guests beyond the date when I was notified. I should not be charged for any nights when guests were not at the property after removing the listing because those nights when the unit was empty complied with the board's request. These charges are borderline fraudulent. You are trying to charge for something that did not happen. I have called multiple times without any response. I have also attached proof showing which nights guests stayed after the listing was removed to corroborate my reasoning. Please update the prior balance to $250 which covers the 10 days I was in violation and remove the late fee. Please advise immediately.

  
  Sincerely,
  
  ***************************

  

  Business response

  01/29/2024

  We have received your message and unfortunately, there was no message and the screenshots lack the clarity required for a meaningful response on our part. Please note that we are reviewing your concerns with the ***** of ********** who are the decision-makers for your association. We will communicate their position once we receive a response from them. It's important to reiterate that we operate solely as the third-party managing agent for the *****, working in accordance with their discretion and directives.

  Customer response

  01/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased the townhouse in March 2022, after I remodeled the whole townhouse spending more than $30,000; I had a water loss in October 2021. The manager ************************* at Ardent Residential didn't want to file my claim. After 4 months the community decided to put a new manager to work in my case (*************************). Finally Ardent Residential insurance company "Travelers" did a virtual walk and sent out an estimate of the loss.My attorney reviewed the Travelers estimate, it appears that the estimate only references the direct loss portion of this claim - that being the Water Mitigation efforts, and the Reconstruction efforts only without referencing the other Indirect loss, loss of use, or cause of loss invoices and estimates involved in this claim. Ardent Residential put a third new person in charge of my case The director of the operation *********************, the person who doesn't answer any emails or return any phone calls. Here is the last email from my attorney to the Ardent Residential Director **************:"I have called you on numerous occasions requesting to speak, and every single time the Ardent Representative who answers the phone takes my information and assures me that you will "return my call shortly". However, to date, I have not received a call back from you to discuss Ms. ******** claims or an email directed at me to address our concerns. My client has effectively been living with the use of her downstairs for nearly a year, and as you can imagine, damages in this matter are increasing daily. It seems it would benefit both my client and Ardent for the *** to put added pressure on the insurer to resolve this dispute; however, that does not seem to be happening, and at this point, my client has exhausted all available avenues of recourse and informal resolution efforts in good faith short of litigation."I have never stopped making my *** monthly payments of $170 even though they haven't resolved this problem.

  

  Business response

  08/16/2023

  Hello *********,

  We spoke with your attorney earlier this afternoon. Your HOA's insurance company is Traveler's, as you mentioned, and they are not being responsive to your attorney, your HOA or to Ardent Residential. Ardent was in communication with you up until March when you stopped responding, even though we notified you there is more than $20k being held for you from the insurance company. Once contacted by your attorney in June, we forwarded his correspondence to the insurer for response. Once litigation is threatened, it is standard for the Board and Management to stop communicating personally and for the insurance company to appoint an attorney to communicate with your attorney. We did communicate this to your attorney, and he has been in limited communication with Traveler's. Ardent has and will continue to push Traveler's to review your documentation and provide a written response to your additional amounts claimed. We encourage you to remove your BBB complaint directed at Ardent Residential, as your frustration is with the HOA's insurance carrier, Travelers.
  

• Initial Complaint

  07/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Ardent Residential manages the *** for Villages at Old ********, the community in which I reside. Ardent sent a courtesy letter in December of 2022 that my driveway needed to be pressure washed. On January 7, 2023 my driveway was pressure washed (see photo). In March 2023 they notified me of an intent to fine, an email which I did dismiss since the work completed was visible to Ardent. As a follow up on a separate parking violation I decided to send in a photo of the pressure washing done in January to which they responded that I had only done half, which is patently untrue and the photo evidence shows that. They sent a photo of my driveway in July as their evidence that I only did half my driveway. Well it has been half a year, of course it would be dirty again. So, on July 20th I washed the driveway again and provided them evidence. Despite ample evidence Ardent has been unwilling to adjust the fines associated with this supposed infraction. Per our *** bylaws the initial matter should have been resolved in Jan. 2023 and at the very least if they felt my driveway needed to be washed again the initial matter should have been closed and a new courtesy letter issued. Additionally they have charged fees for a parking violation that was rectified on July 19th, so there should be no charges past the 19th. As of July 21st Ardent sent a Homeowner Statement requesting $200 with a due date of July 20th, 2023. The company has backdated their invoices in an effort to extract late fees from their residents, has double charged for fines, and is ignoring evidence that infractions have been corrected. My bill should be for $25 for the parking violation on the 18th.

  

  Business response

  07/24/2023

  Greetings ******,

  Upon careful review, we have observed that the original violation was reported on December 12, 2022. Subsequently, another violation, accompanied by a photo, was submitted on March 21, 2023, followed by a third violation on July 17, 2023. Your response on July 17th indicated that the driveway had been pressure washed on January 7th. However, upon further examination, it was found that only a portion of the driveway had been addressed.

  
  In light of the situation, you promptly informed us on July 20th that you had undertaken another pressure wash to ensure compliance. We are pleased to inform you that upon review on July 23rd, the additional pressure wash was found satisfactory, resulting in the removal of the fines from your account.

  
  We trust that this resolution addresses any concerns you may have had. Should you have any further inquiries, please do not hesitate to reach out to us. Wishing you a wonderful day.

  Customer response

  07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and that the fees have been removed from my account.
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Dec 4, 2020, we [Not for ******************** signed a contract with Ardent Residential LLC to assist ** with day-to-day community operation. Prior to signing contract, *************************** made high promises to provide unmatched services and to improve the quality of life for every resident, while making the Board Members role easier to handle as advertised on Ardent Website. During the journey we noticed many irregularities along with poor ****************** provided by Ardents Team. Residents complaints were unresolved, and we noticed money dwindling from our bank account. ********************** outsourced the Financial Package where erroneous/high charged invoices were issued, and money was taken out from the account without preauthorization. The Board decided to terminate the contract with 90-day notice as per Termination clause.Ardent uses False advertising and deceptive business practices. On May 11, 2023, **************-Assistant Manager-Ardent Residential [Assigned as Transitional Manager] took $995 from our bank account without Board preauthorization sending ** an Invoice#**** from **************** LLC for Pressure washing. We cancelled our contract with Avid on July 31,2021 and uses different ************* When we ask for explanation and reverse the charges, ************** instead of owning the mistake justified the action with Please note that the pressure washing fell under the threshold and we did this for all communities with amenities, and refused to refund the money. ************** handed the access card to **************** to enter into private property with whom we have no business relationship.Ardent need to own the mistake and refund $995 and transition the business professionally and ethically.Ardent EmailKalline Naidoo <**********************************>,*************************** <*****************************************>

  

  Business response

  05/23/2023

  Greetings Reena,
  
  

  
  Our accounting/financial reporting is in-house, and we have never outsourced financial packets. Financial reports have been delivered on or around the 15th of each month and the Board has a very transparent view of expenditures, along with the monthly bank statements for the operating and reserve accounts posted on the Board portal.  

  
  As a part of Ardents proactive management model, we had pool decks pressure washed prior to the pool opening this season. ***************** provided ** with a bulk pressure washing rate, which came in under other bids to complete this service. The work has been completed and the pool deck needed to be pressure washed. This is one less thing the Board needed to worry about prior to the pool opening.   

  
  We do not want to end our partnership off on a bad note, so we are reviewing internally what can be done to make this right. We will be in touch with the Board once a decision has been made.

  Customer response

  05/23/2023

   
  Complaint: 20071932
  
  I am rejecting this response because:
  We are sorry, you felt that way [Negative Review].Transparency and trust are vital for rock solid business partnership. We are simply stating the irregularities noticed during the journey.
  
  We do want to end the partnership on good terms too and will look forward to $995 to be credited back to our account, which is rightfully ours.
  
  Ardent is very well aware that Avid is not our business partner.  We neither requested nor provided consent to Ardent/Avid for pool deck pressure wash services.  We have our own pool company to take care of our pool needs.
  
  We were provided reasons to believe Financial Packet being outsourced by Ardent employee.
  Ardent, incorrectly took $5,400 from our bank account against lease monitoring on Feb 1, 2023.
  [See attached Invoice]
  
  We spotted the mistake and asked for a refund. It took months to get the refund Vs promptly refunding client money [See attached correspondence].
  
  Ardent failed to explain what internal controls are being used to protect client money.
  Sincerely,
  
  ***********************

  

  Business response

  05/25/2023

  Reena,  

  
  Ardent Residential prides itself on being transparent and weve built many long-lasting partnerships with Boards and Associations over the years and will continue to do so. As mentioned, we are reviewing options internally on correcting this and will provide the Board with an update once a resolution has been made.  

  
  AVID is a preferred vendor of Ardent and we outsource maintenance to AVID and other preferred vendors, as Ardent does not have in-house maintenance. This is common practice among management firms.  

  
  It looks as if the Board misunderstood what ****** was stating and that is okay. ****** stated that she had to review with our internal accounting department and work with our payment processing team on the refund. Our AP system is through a software called Strongroom/AVID Exchange; this is different than our internal financial reporting.  

  
  Regarding lease monitoring, the Board is correct that there was a billing error. Once we discovered this, we made it right and provided the Board with a credit on the next billing cycle.  We have always and will continue to stand behind our contract and operate in a transparent and highly ethical manner. We look forward to resolving this final matter and wish the community well in your future endeavors.

  Customer response

  05/25/2023

   
  Complaint: 20071932
  
  I am rejecting this response because:
  The board best wishes are with Ardent for many more long-lasting partnerships.
  
  Avid is the preferred vendor of Ardent. As previously stated, we terminated our contract with Avid on July 31, 2021.
  
  After a contract is terminated, the parties to the contract do not have any future obligations to each other.  As per standard business practices, Avid should have been removed from our vendor listing back in the year 2021 to prevent any future payments. Ardent was well informed, we have our own pool company to take care of our pool needs.
  
  We will look forward to the issue to be resolved in a highly ethical manner as promised by Ardent, and $995 to be credited back to our account, which is rightfully ours. We firmly believe A friendship founded on a business is better than a business is founded on friendship.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After having arranged to have my home and driveway power-washed in May, and notifying Ardent Residential, I received a "final warning." Instead of corresponding with me, they ignored the information attempt to bully me instead. I have tried to reach out to them by telephone, but the phone is never in service. In addition to this issue, the ground in which my mailbox has been installed, which is maintained by the **** is unstable. I've made several attempts to shore up my mailbox, but after severe weather it continues to lean occasionally. Instead of attempting to do their part, Ardent continues to harass me about the mailbox leaning. The mailbox was not installed by me, but by the builder. As this is an issue of soil, it is a problem for the *** to resolve. There is soil erosion in several areas in our community and none of it is addressed. There are also cracks in the pavement that go unaddressed as well. In summation, instead of working with the homeowner, or answering their inquiries, the response is exclusively threatening and anonymous. I believe that our community covenants require them to communicate with the homeowner to resolve any concerns or issues for either party. Here they are failures. I am asserting my right to have them address my concerns directly with me by telephone and in a timely manner.

  

  Business response

  05/01/2023

  Hello **********************,
  
  Thank you for bringing your concerns to our attention. Please understand that your governing documents provide the mechanism for required maintenance by the homeowners and the Association, as well as for any violations of such. Unfortunately, all homeowners that reach out indicating an intention to comply at a future date are not always honest, so Boards often  proceed with the process provided in the documents, which is what you agreed to when purchasing your home. Its a procedure that is followed specifically to prevent any owner from feeling singled out or bullied, since everyone must comply the same or go through the same violation process. Once your home is in compliance, the matter is closed and the process stops.
  
  With concern to your leaning mailbox and assertion that the *** is responsible for the soil that is causing your mailbox to lean, please refer to Article ** ******* 5.2 of the Declaration, as well Article ** ******* 5.1 (ii), which outlines that the Association shall be responsible for the landscaping and sidewalk on the Associations Landscaping Easement as defined in section ****. Such maintenance shall be performed at a level to be determined in the sole discretion of the Board; provided, however, that all portions of Units maintained by the Association must be maintained according to the same standard. Such maintenance shall include lawn moving, trimming, edging and pruning
  
  The intent is very clear that the Association only provides aesthetic landscape maintenance to the front of the Lots. The Owners are responsible for all structures on the lot, which include the mailbox. If the soil beneath your mailbox is too loose, or you are unable to bury the mailbox deep enough for stability, a consideration may be a small amount of concrete under the ground level (not visible) for stability, though a mailbox professional can provide you with guidance should you need it.

• Initial Complaint

  03/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On February 18, 2023, a large tree limb landed on my roof. I immediately submitted an online Service Request to Ardent Residential, the ********************** for the ********************************** where I am a homeowner. I followed up with a phone message for Ardent. I had a follow up call with Ardent on February 21, 2023, when I was told the manager would review the request soon. I had followed up with a call to Ardent on February 24, 2023 and I was told the manager would review this. An email was sent to me providing a Service number #XN1169703 and the same day another email indicating that a service provider has been assigned to me by the name **************** and that this provider should be contacting me soon. I let Ardent know on March 3, *************************************** yet. Ardent replied that they have forwarded my inquiry to the vendor. The vendor contacted me on March 6, 2023 and said someone would come to my house on March 8, 2023. The employee of the vendor came on March 8, 2023, assessed the damage to the roof from inside the attic and from the outside. No work was performed at this time. On March 13, 2023, 2 employees of the vendor came back and worked on the roof for about 20 minutes in all. They replaced some shingles, threw old shingles in my yard with nails sticking out along with packaging garbage, did not put any of the leaf filters back into the gutters that fell out as a result of the crash and left. They also left the large tree limb still dangling from my roof. A life threatening concern to residents, children and pets alike. I am also not able to use my backyard. On March 13, 2023, Ardent changed the status of my Service Request to completed. On March 14, 2023, I emailed Ardent, let them know that the tree limb is still dangling from my roof and asked them to change the status of my Service Request as the work is incomplete. I received no response to this last email, but I see online there is a note owners response.

  

  Business response

  03/20/2023

  Hello **************,

  Thank you for sharing your recent experience, and we apologize for the delays in communication and poor service outcomes. After your initial report regarding the tree limb, Ardent Residential obtained a quote for the roof repair. The Board reviewed it and requested a second bid, which we received and the Board ultimately accepted. We have contacted the vendor about the unacceptable service level, and they are coming back to remove the limb from the roof (they will leave it on the ground and the landscaper will cut it up and remove it), repair the gutter guards and clean up the debris left in your yard. If this is not complete by the end of the week, please let us know and we will follow back up with all involved.
  

  Customer response

  03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, provided the land scape company removes the tree limb now on the ground in my backyard within a week from today. I ask Ardent to communicate this directly to the landscaper.
  
  Sincerely,
  
  *********************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 3, 2023, my home flooded due to heavy rainstorm water breaching the foundation of my home. I immediately notified my ***, and they told me to file a claim with my insurance. My personal homeowners insurance denied the claim after a visit from an Adjuster and a contractor who determined the cause of the flood. The outer dwellings should be the responsibility of the **** The *** finally reported my incident to CAU, who insures my **** They then sent adjusters out to my home to assess the damage to my floors from the poor structural integrity of home. The adjusters agreed there was a big problem in the neighborhood with poor draining, and sent the information to property management. ******************* then informed me in March that CAU will NOT cover my claim and that I should file a claim with my homeowners insurance, after *** already explained and sent them the claim denial letter from my insurance. ******************** does not cover floods - that would be flood insurance. We do not live in a flood zone, which they are well aware of. The builders obviously did not properly waterproof the foundation of my home. Since this issue has to deal with the outside of the home and needs to be addressed, I am extremely upset with Ardent. *** also asked on multiple times for someone to come and address the poor drainage in the neighborhood. Nobody is giving me straight answers or solutions. Anytime it rains, our drains get completely backed up and thats what caused the flooding in my home and damage to my floors. I do not understand why my claim is being denied and nobody is taking responsibility for the damages and repairs needed to my dwelling. *** had to spend a lot of money on mitigation, and living in fear of another flood since nobody is claiming responsibility when there is a serious issue in the entire neighborhood. I have complained several times to no avail. I need a resolution and for my claim to be revisited.

  

  Business response

  03/17/2023

  Hello ********************,

  We understand your frustration over this situation. Ardent Residential is engaged to provide management services for the Association at the direction of the ***** of ********** The ***** has authorized an inspection by a BMP professional to determine the cause of the drainage concerns, and will continue to make all decisions on the maintenance of the community as evaluations are presented. The Association maintains the insurance required by the Governing Documents for the community, and unfortunately, flood insurance is not a provided or required coverage. We encourage you to familiarize yourself with the maintenance and insurance provisions of your Governing Documents, if you have not already.
  

  We encourage you to continue to direct your concerns regarding your unit or the common area maintenance to the ***** of ********* through your assigned Management representative. Only the ***** of ********* can authorize any further action on this matter, though again, the drainage is being evaluated.
  

  We do wish you a speedy resolution to this issue.
  

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩