![](https://m.bbb.org/prod/ProfileImages/2022/06e5c8f7-cc93-46a1-90b0-8fd505d65485.png?tx=w_150)
Customer ReviewsforArdent Residential, LLC
17 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from DL H
1 star07/25/2024
Today is July 25, 2024, and we still have not heard from Ardent. Ardent has not provided accurate accounting. and no communication to our ***** in 70 days, during our transition to another property management company. We started with Ardent in December 2021.On April 29, the board received an email from Ardent detailing the increase in fees, which would start June 1. Ardent had the nerve to provide a link in their email to explain inflation. Our current contract increased 5% in January. Ardent proposed an increase of 40% and gave us 30 days to decide and to terminate without penalty! Our community ***** of ********* (***) and Ardent manager held a Zoom meeting on May 13, to discuss the increase. When I asked about a possible fee reduction alternative, the manager replied, Ardent management has told her that they would not negotiate the increased fees, and we can either accept it or not. We did not accept it. The *** started looking for another management company. I asked about the next steps in the transition process, and she answered, "It could take up to 60 days. An email was sent to the Ardent manager on May 17, to terminate, Ardent services.My last conversation with our Ardent manager was on May 31, when she explained that she was no longer with Ardent. She wished me good luck with the community.Since June 9th, I have made 13 calls to Ardent and requested to speak with a Transition team member or someone from Management. I was told either they were in a meeting, or my call will be returned. I've sent numerous emails, as requested. NO RETURN CALLS OR EMAIL.Ardent is holding our community money hostage and has not transferred our checking bank account money to the new property management company.This is no way to treat a current customer or a transitioning customer!********************** had a ****** rating back in 2021. BBB has them rated at 1.5 stars. I rate them Zero. Do not do business with this organization.Review from Joseph R
1 star07/20/2024
This company should be legally required to be put out of business. They are in constant violation of our contract due to their egregious lack of ability to maintain our finances. We never have accurate financial reports, we are $30,000 behind on our water bill because they aren't paying bills on time and the water company has a lien on our account. Venders are complaining they aren't getting paid, making our HOA look bad. They are impossible to get a hold of. It is normal to not get a response to an email to a voicemail for weeks at a time. And plenty of times no response is ever received. Our account representative is completely absent and has no care at all for the wellbeing and function of our community. Our community portal is so disorganized and poorly structured and we cannot make our own change. We can't communicate with other members of our own community without going through Ardent and of course, they don't ever reach out to people when we ask them to. You are far better off managing your community with no help at all than hiring Ardent. This is one of the worst businesses in any sector of business I have ever had the unfortunate displeasure of encountering. As I write this review I am actively looking at other management company solutions and we will be terminating our agreement with Ardent very very soon, but not soon enough.Review from Jeff C
1 star07/08/2024
Too bad I can't choose 0 stars.. We used Ardent to manage our HOA Finances. They would rarely respond to questions concerning reimbursements and found out they were shorting payments on our bills, such as the power bill for the pool. I received a notification the power was to be turned off. This happened twice. They also did not pay our insurance premiums on time and just about made our policy lapse. When we called or emailed, no response to our concerns. We promptly changed companies!Do not use!Review from Kathleen S
1 star06/19/2024
ZERO stars. Worst ******************** Fee's and more, the building is literally falling apart. Fire extinguishers are broken...or stolen. Dumpster is filled and surrounded by trash and garbage bags, they haven't paid the waste management or recycling bills. Biohazard. The parking lot needs to be painted. No lawn care service. No pressure washing. They decided to waste their money on ****** fiber and made a huge disaster to the building. It is concerning and sad to be living in this. Ardent residential needs to be closed down and reported ASAP.Review from Ronald F
1 star06/12/2024
Once again I received a Late Fee from Ardent Residential for my HOA fee for the month of May 2024. Again I emailed an image of the check which my bank mailed on 4/11/2024(it is on Auto Pay). Ardent cashed the check on 4/29/2024 and they are claiming I was late for the month of May. Naturally they have assessed a late fee etc. I have lived in my home for 16 years and have never missed a payment. If you can avoid Ardent Residential do so! It is bad enough to be accused of NOT paying the fee but to have to waste my time proving I did pay really frosts my cake.Review from Iris O
1 star05/28/2024
Our community jumped on the Ardent wagon in November 2023 with anticipation of transition in February 2024. We were sold by our BDM at the time on the services and what the company had to offer and it was in line with our budget for our small community.We are at end of May, on our second property manager, all of the initial contacts we had mysteriously left the company or was let go, we were given 30 days notice to accept an increase in rates and terms due to the sudden "inflation" the company is experiencing since we signed our contract, all this while our books are still not straight and our homeowners' accounts are not all up to date, insurance was laspes, bills unpaid and overdue, and were told every meeting and visits and ARC requests are now requiring additional fees. A typical bait and switch situation especially for a small community like ours that do not have any power to fight back or for Ardent to care. I wish we had did our research property on these reviews before signing on because I would never had recommended us to switch. We went from bad to worse. Our account manager now is so condescending and arrogant, it is as if he doesn't care of our concerns and he is just here pushing papers. I'm sorry, we are still paying for this service...(no they are just deducting money from our account for a service we do not get).Review from Huzefa C
1 star02/10/2024
I agree with all the comments. Ardent is the worst of worst. They took over our community management from the builder appointed HOA. Extremely unprofessional and worst kind of service. They told us that they work for the ***** of ********* and not for community homeowners yet they charge homeowners!! Sprinkler system in the community was broken from 3 years but never took effort to repair it! Scared away FCS school bus from picking up kids from inside the community. Not a single issue resolved. Pool in our community is poorly serviced with toilets being so dirty. Poor communication. Emails were always delayed and poorly drafted with incomplete information. A 5th grader can certainly write better emails. They would never give timeline on when the work will start and complete causing inconvenience to all homeowners. They would never reply to emails or never pickup calls. Keep spamming mailboxes with junk information. Our HOA ***** ofcourse is another story but Ardent is paid to service the community and not lick the board. Not transparent and worst in the business.Ardent Residential, LLC Response
02/12/2024
Dear ******,We hold ourselves to a high standard and are genuinely disheartened to learn of the challenges you've encountered. At Ardent Residential, our operations are guided by the ***** of ********** who represent the decision-making body of the Association. While Ardent manages invoice processing, homeowners are not directly billed by us; assessments are imposed by the Association to meet community budgetary needs.It's crucial to note that Ardent Residential did not oversee your Association three years ago; our management began in June 2023. We have been transparent in addressing and resolving issues, including the sprinkler concerns mentioned. These were resolved several months ago, and during the current winter season, sprinkler systems operate less frequently based on timers set by the landscaping company.Acknowledging ongoing concerns about bus stops, both Ardent Residential and the ***** have consistently addressed these issues and emphasize effective communication. ****** continues work in the community, focusing on the sewer system and other action items, affecting bus routes in certain areas. While a definitive completion date from Lennar has not been provided, any hindrance to their construction work is considered a chargeable violation. The ****************** is actively inspecting ******'s construction, ensuring necessary changes are promptly implemented.Regarding FCS Buses, safety operations fall under FCS's jurisdiction, and neither the board nor management has authority in this matter. Further concerns related to this matter should be directed to FCS directly.The pool is currently closed for winter but undergoes regular servicing during the pool season. Reported issues are promptly relayed to the pool vendor and addressed. We maintain constant communication with the membership about ongoing issues and address concerns as needed. Regarding your mention of "spamming inboxes," our communication is aimed at keeping homeowners and residents informed.We have noticed a persistent negative stance from you since Ardent assumed management, reflected in negative reviews, BBB complaints, and negative interactions with our staff. While we understand that not everyone may fully grasp the intricacies of *********************** we assure you that we are diligently following the contract with the ************************** ******************** and remain committed to delivering the best possible service.Review from Cartria W
1 star12/02/2023
I am absolutely appalled with the way our community was managed. At the top of the year there was a miscommunication with Ardent and our insurance company which resulted in a lapse in insurance and our premium increasing by 10K. We filed a claim with the insurance company, the claims check was mailed to Ardent, our property manager never informed us of the insurance proceeds so the funds were spent on bills instead of repairs. When I spoke with Ardent acct manager to locate the funds find out why the community was never notified of the funds he advised the info was listed on monthly management report. Our property manager NEVER went over the monthly management reports with the community, he never advised if we needed to cut back on cost or make other recommendations. I was always the one to make him aware of issues. Since our time with Ardent we have paid over 6K in late fees to the water company and waste management. The **** budget was created for our community, I asked the property manager to rework the number and he never did. I asked ** from the transition team for a new budget which he agreed, but we never received one. He actually stopped responding to my emails. In addition, when I would email our property manager ***** to request info regarding our monthly management report, request for new vendors or request to issue fines to homeowners he would not reply to my request. I talked to him about and ask that he confirm receipt of my email and let me know when he could get back to me, he agreed to do it but I saw no change. We paid for the lease monitoring program and I had to get upper level management involved to provide a proper leasing report with updated info. I denied a leasing request 4 times stating the homeowner is already leasing before Ardent looked into it and finally fined the homeowner for illegally leasing the unit. Also, Ardent gave a potential homeowner approval to lease her unit w/o the boards approval because they said we hadn't met our cap!Ardent Residential, LLC Response
12/04/2023
Cartria,
While we consistently aim to uphold the highest standards in managing our clients' communities, there are instances where certain expectations set by the board may be unattainable. We acknowledge your concerns, but it's important to clarify that most of the concerns raised are not based on factual information.Let me address each of the points you've mentioned.
There was no miscommunication regarding your insurance company on our part, and your coverage did not increase due to a lapse. The board requested new quotes for coverage shortly before your policy was set to expire in late 2022. Given the time constraints, we renewed the policy and sought additional quotes afterward. The increase in premiums was due to the impact of major Ice Storms in December 2022, resulting in multiple insurance claims for your community, including busted pipes and a claim to replace all complex roofs.
The board did not hire Ardent to manage your insurance claim, as our community managers are not equipped for day-to-day operations alongside handling multiple insurance claims. We have an in-house insurance specialist, but the board needed to sign an agreement for Ardent to manage the claim. We communicated the need for increased dues multiple times, aligning with the annual budget recommendations. However, the board only increased dues to the minimum allowed without a homeowner vote.
The claim of over $6k in late fees is inaccurate. While there were some late fees for water bills, the majority were from **************** due to non-payment. We were unable to make payments to **************** initially, leading to service discontinuation. One of our Directors stepped in to reinstate the contract, and we worked with **************** to obtain a credit for the dumpster and damaged pavilion.
As an outgoing community, we typically do not draft the next year's budget in the last quarter of termination, as we lack information about the new management company's fees and vendors, however, ****** Park was provided with a **** draft budget before terminating the agreement.
***** and several other Ardent team members have responded to all of your requests through email or via ************* quotes for various services were sent to the board, and we issued countless violations for parking, trash disposal, and leasing. Our team has also invested time over phone discussions to help the Board understand the management report.
The leasing report involving an owner/investor purchasing a home as a rental property was handled appropriately. The board insisted on fines despite our confirmation that the rental cap had not been reached. You disagreed without providing additional proof of rental units beyond the 13 accounted for and failed to supply information on other rented units.
We trust that this clarification provides insight into the events that transpired during our partnership, and sincerely wish you the utmost
success with your new management company.Review from MRS. S
1 star04/08/2023
Ardent Residential is by far the worst HOA Village on the Park has had. They took over sometime at the end of 2022 and sent a flyer to homeowners . In paragraph one under ACCOUNT BALANCE it reads : Please do not be alarmed if your assessment due date comes and goes, and you have not received an updated statement. As courtesy, ********* of Directors will be waiving any applicable late fees and interest during the transition period. Months go by and I call Ardent at the end of February 2023 and inform their representative that they posted a sign in the front of the neighborhood asking : have you paid your dues? I asked when do plan to sent a statement to homeowners ? and when are the assessments due? She said in about a week or so and the assessment is due in March (2023). I received a statement requesting $200 for 2023 and $220 for 2022 assessments. Ardent charged me a $20 late fee for a payment that was submitted to the PREVIOUS HOA on time by 5/31/2023 . I have a signature & date stamp. I called this incompetent company and spoke with some hispanic boy who could not provide me with accurate information and giving different numbers then what was listed on the statement. I emailed Ardent and attached documents with PROOF that I owe nothing from 2022 , that it not my problem they did not obtain records from the previous HOA , they can't give any info on where my money is , where is being used in the neighborhood and that I was reporting them to the ******************* I received an email from ****** because he felt "threatened" by me going to the ***** I submitted my 2023 assessment by check for $200 BEFORE 3/15/2023 . I went to the post office and watched the woman stamp my mail . I have PROOF through a bank statement of when payment was sent. Ardent's statement says : it will take ***** business days for processing. They cashed my check on 3/21/2023 and charged me a $20 late fee. As stated THEY will PROCESS in ***** not ME. SCAMMERS!!Ardent Residential, LLC Response
04/11/2023
*********************,
We informed you that we could no longer speak to you directly, as you threatened an attorney and contacting the ******************** on Ardent. Unfortunately, when an owner makes such threats we are no longer liable to speak with you directly and we informed you to have your attorney contact us to continue the conversation. You also used very condescending language calling our representatives "idiots" and "mfers" -- *********************, we are a professional management firm and we do not conduct business this way.
Your 2023 payment was received and processed on 3/21/23. Unfortunately, we cannot control delays or lost mail with ***** thus the reason we stated ***** days from the time the check is mailed to the time it is processed. All checks are processed within 24 business hours of receipt. We do offer real-time payment methods via the community portal to avoid any delays with *****
We obtained information from the outgoing management and their records indicated that you owed $200 from 2022 and we imported the data that was transferred over to us. We will gladly review with the Village on the ********** of Directors to see how they would like to move forward. We do request you please be courteous and respectful to Ardent Residential representatives in the future.
Review from Susan F.
1 star06/28/2022
When I first moved into the complex I was told my complex it was problems from the start. First, I was told my *** fees were $350 but they were actually $215 with confirmation from the pervious owner as well as the *** Board. I was told by the operator at Ardent to talk with the closing lawyer because my *** fees were $350 per month. Finally, after 4 telephones I actually had someone who listened and researched my problem. The *** fees were $215. The Manager of our complex changed several times over the course of two years. During our last yearly meeting the Ardent representative was so rude I don't understand how he has a job. One of the biggest complaints is keeping our complex cleaned. There was a great cleaning crew and it was changed. I've sent 3 or 4 emails over the last year complaining and Ardent didn't do anything. We are finally getting a new management company but looks like Ardent gave up on our complex. I sent an email requesting cleaning services around the complex and Ardent denied it even though they are in charge until the end of the month. I'm sure Ardent will blame this on the board and will take zero responsibility for any of the problems.Ardent Residential, LLC Response
07/05/2022
Good Day *****, While we can understand your point of view, we have had ********** Park Condos for a long time. I see that you dues were $214.52 for 2020 and 2021 and there was a special assessment posted for 2022. I am not showing where it was $350 as you had stated. As you know we are at the mercy of any and all vendors. Because the work was not completed in an appropriate time frame it does not mean that we were not working on getting a vendor out there. The new management company has all of the communities data and therefore they will be responsible for correcting the issues moving forward. We did let the homeowners know that if there are any true property damaging then they need to contact Ardent Residential before the official transition date of 7/1/22. We wish you the best of luck with your new management company.
Customer Review Rating
Average of 17 Customer Reviews
Contact Information
5555 Glenridge Connector Ste 200
Sandy Springs, GA 30342-4815
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.