ComplaintsforRethink online research
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Complaint Details
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Initial Complaint
11/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I FULLY completed an online survey for 5.00 on KFC. After submitting it ,I had issues with the site. I sent them emails 2 times asking if they got it and they never responded. Then when I called and said I was taking further action to get paid, they sent some email bs saying I never completed it. I run a blog for survey takers to keep track of scam companies and there are MANY complaints of these guys doing this exact same thing. Saying they never got it so they don't have to pay. They are using the internet to commit fraud. I'm filing with the fcc and ftc also as well as the BBB and the attorney general's office. Someone needs to make sure this ripoff stops.Business response
11/30/2021
Thank you for taking my call and explaining the complaint to me. As we discussed, we are an online research company that conducts online surveys. We take the quality of our data very seriously and have filters in place to catch respondents who are not providing thoughtful or accurate information. This particular respondent has been harassing my employee for quite some time about various surveys he says he has completed. This last one in particular, he sent an email to my employee that was unacceptable and she removed him from our propriety panel.
We pay every person that provides a quality response within days of completing their survey (this could be $2 or $25). The only ones who are not paid are those who do not do their part.
I hope this helps clarify where the complaint came from and I am sorry that he is disgruntled.
Thank you again for handling this issue.
All of my best,
*****
Customer response
12/02/2021
closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:they are lying. If I'm so bad why do they keep sending me surveys. ***** can't even spell her name correctly. This is a scam ripoff site. I'm filing with the atty general's office. SCUMBAGS
Regards,
**** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.