ComplaintsforMemorial Health University Physicians

• Initial Complaint

  06/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On Aug. 8, 2023, I went to Memorial Health University Physicians Primary Care, ****** ****** for an annual physical. This was not my first appointment, and I had been billed correctly for previous visits. Upon receiving the bill on Sep. 21, 2023, I was told there was a lapse in my insurance coverage and was billed the out-of-pocket cost of $193 instead of my $15 copay. Since then, I have spoken to Memorial Health (MH) representatives 8 times, and my insurance carrier at the time, ******** **** ***** **** ******* twice. My father, the primary on the account, spoke to **** additional times. Both MH and **** representatives have verbally acknowledged there was no lapse of coverage and that a billing error occurred. Sep. 21, 2023, a **** representative informed me that MH simply had to rebill them. On Feb. 26, 2024, a **** representative confirmed they had reached out to MH repeatedly and had yet to receive a response back, nor a new bill. MH billing representatives and a billing manager repeatedly assured me that while the issue was "under review" my account would be frozen and could not affect my credit. The manager criticized me for being “too impatient” despite several months passing and refused to give an estimated timeframe for resolution. Despite assurances, on Feb. 26, 2024, I received a call from a debt collector saying the bill had gone to collections and that I needed to pay immediately. When I explained the situation and that there should be both several notes in my file and a freeze on the account, she informed me that no such documentation was included. She vowed to reach out to the involved parties. A few minutes later, MH claimed it had been sent to collections a week prior but had since been recalled. The representative again said it was under review and was unable to provide a timeframe for resolution or who it was sent to for review. As of June 5, 2024, I have received no communication from MH and the bill of $193 is still active on my account.

  Customer response

  06/10/2024

  I do not have access to a FAX machine. Does this work?

• Initial Complaint

  09/23/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My grandmother was emitted to memorial hospital in Savannah, on August 27, due to dehydration, incognant, covid positive, for the first 3 days that she was under their care she did not receive insulin even though ems had that information on hand and I spoke to the nurse there named *****, I called everyday bairly could talk to her issues with the nurse not being there or calling me back or her phone in her room was broke i wasn't aloud to see her there policy said 21 days , so i am her caregiver and dont know how she was being treated, Thursday August 2 I speak finally to a nurse manager on her wellbeing because for a full week no dr has called 21 days have been up my grandmother is in icu my grandfather goes to see her they told him after they knew for 3 days that she would be moved to a noncovid room, they only allow 1 person to see her period and if my grandfather knew he wouldn't have seen her we herd a manager makes these policies we asked to switch the designated visitor they

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