ComplaintsforSt. Joseph Candler Hospital

• Initial Complaint

  07/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On May 27, 2023, I received a notice from a medical collection’s agency that ****** ******* had turned over an outstanding debt to them for collection. This debt was from a procedure that they claim was performed in February 2022. 1. I have never received any billing statement from them during the entire fifteen months. 2. There is no documentation on my patient portal that this procedure was ever performed. 3. I have no recollection of this procedure being performed. This is not a valid collection’s referral, inasmuch as I never received any statement or invoice from them during the 15 months where they claim that the procedure was performed. At the very least, they should withdraw their referral to the collection’s agency and bill me directly. However, as I have no recollection of this procedure, and as there is no documentation on my patient portal regarding it, if my memory is faulty, then they need to provide me with some documentation that the procedure was performed.

  Business response

  08/21/2023

  Hi ********, we have addressed this issue. 

  Customer response

  08/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for responding to this filing, as well as your resolution.

  Regards,

  ***** *******

   

• Initial Complaint

  04/03/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I used to be a patient of Dr ****** ***** at St Joseph/Candler in ********* *******. I switched to a different doctor in December because I was dissatisfied with their services. I had an upcoming appointment in February that I had forgotten about until a few days before. Once I remembered, I attempted to call and cancel my appointment. I tried repeatedly over the course of several days but no one answered. These days were all business days and not at lunch time. Finally, I left a message on their voicemail stating I wanted to cancel. I left my full name, date of birth, and phone number on the message. I received no call back from them, and never heard from them again for over a month and a half, so I thought I was good to go. Then over the weekend I get a bill in the mail for $35, my usual copay for an appointment. I called the billing department, but they tried to claim that it was a “cancellation fee”. The only cancellation fee they have is for a no-show for an appointment. Calling ahead and canceling, which is what I did, does not carry a fee. It’s listed on every paper I ever received from them with my upcoming appointments. The cancellation fee is a lie, and this is not the first time I have had problems with the billing department in one of their facilities. I have always been a cooperative patient and have always paid my bills for appointments. This is uncalled for.

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