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ComplaintsforMolly Maids Of Savannah
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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired ***** ****s to do a move out clean of my rental house. They did not clean the house, their team came in and did nothing. As a way of "fixing" the issue the manager asked if she could send another team to redo anything the first team didn't do. I said NO. Because then she is going to charge me, for something I have to wait through twice, and still have to pay my lease company out of my deposit, because the home wasn't clean for my inspection. The manager assured me that I would not be charged for anytime that had not been used correctly the first time. The first team of two girls took 5hrs to "clean" the second team of three girls took 4.5 hrs to clean. According to our agreement, I should not have been charged at all. I have been trying to reach her since the second team left on the 18th, and she will not answer my call, nor will she call me back. She ran my debit card for $535.50 on May 18th, without my consent. I want a refund, because the job I hired them to do, was not done correctly, and she charged me anyway.Business response
06/16/2023
Please see attached response for **************
The letter we received was to ****** ****** of ***** ****s of Savannah.
****** ****** is not an employee here and has not been an employee or owner of this franchise.
Please make sure all future coorespondance is addressed to ****** ****** ***** **** of Savannah, ******** **** * **********.
Thank you so much and look forward to hearing back soon.
****** ****** Owner
***** **** of Savannah, ******** **** * **********
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.