ComplaintsforSuds Laundromat
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Location involved: **** ******** *** **** * ********* ** ***** ************ Clothes were dropped on Sunday 8/21/2022. they were supposed to be available for pickup the next day at a “24 hour” facility that is no longer 24 hours. 2 attempts were made to pick up. One slightly after 5pm EST. One just before 5pm. No one was there. Doors locked. At this point they have stolen goods. A service was paid for and we are unable to recover the personal property from the business. Refund and return of property is required.Business response
09/15/2022
Good morning my name is ******* ***** and I am the regional manager for Suds laundromat I am responding to the letter that we received in the mail from the better Business bureau unfortunately yes we have had some staffing issues and I am very sorry for the inconvenience our laundromat service is open 24 hours a day to the public are wash and fold service is normally from 8:00 to 7:00 with us being short of staff we have been forced to alternate our hours to 8:00 to 5:00 with the wash and fold service for now I apologize for any inconvenience and I will be refunding your $15 to you.. I will be dropping this in the mail..
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.