Customer ReviewsforAmerica's Lift Chair LLC

I received this chair and a few weeks after receiving it it stopped working. I called the customer service and they sent someone out to fix it but again it stopped working! I have been trying to get this chair fixed for over a year now and Im still waiting! I call them and I cant get ahold of anyone and they wont call me back! Im very frustrated with this company and I dont know what to do! They were charging me $99 a month when I first received the chair and they lowered my payment but Im still paying for a defective chair!

We have been in constant contact with this customer and currently working diligently with the manufacturer to get the chair fixed. The chair has been fixed previously, but the replacement parts failed again after a few months. We have also discounted the account significantly for the inconvenience and suspended payments until the repairs can be completed. The manufacturer is in the process of sending new parts for repair.

I brought this piece of junk in December of 22 and I've had the worst experience ever. 1st 3 out of 4 legs fit the 1 leg is put up bcuz it defective and I told them that over and over again, nothing. The chairs massage and heat is defective 2 I also reported that 2 no avail. My floor is damaged still no1 has came out 2 fix anything but they can hassle and threaten u 4 ur money.They has also compromised my account several times 2 the point that it affected my credit rating and I couldn't get my money back bcuz Chime seems 2 think that I gave them my information in order 4 them 2 keep taking money from my account even when the card wz canceled. I have 2 pay 2 get my floor fixed b4 I can move, they don't care. They can call,text,back 2 back 4 the money but the chair is still broken. So I'm not giving them a no star rating.We all agree they don't care. ******** B 6/9/23

I went back and checked all notes on the account for each phone conversation we ever had with the customer. There is absolutely no mention of any defects in any conversation and no service reports have been opened. If the customer is having issues with the **********************, we are happy to send out a technician to address those issues at no charge according to the manufacturer's warranty. The customer simply has to reach out to customer service and report the issue.

I HAD PROBLEMS WITH THIS CRAPPY CHAIR A WEEK AFTER IT WAS DELIVERED. I CALLED THEM TO COME AND GET IT TO NO AVAIL. THEY SENT A REPAIRMAN TO FIX IT HE HAD TO TAKE IT APART TO SEE WHAT WAS WRONG WITH IT AND I GOT TO SEE HOW POORLY IT WAS MADE. CHEAP PLYWOOD IS WHAT IT'S MADE OF.I WILL TRY TO GET AN ANSWER TO MY PHONE CALLS. A VERY UNSATISFIED CUSTOMER!!!!

The customer agreed to a significant discount and reduced payments for the chair. We dispatched a technician to diagnose any issues with the chair, had parts shipped from the manufacturer, and had a technician complete the repairs. We spoke with the customer today, 6/13/23, and she confirmed the technician did fix the chair and it is working. The customer also acknowledged her commitment to pay the low, discounted payments until the remainder of the heavily discounted balance is paid.

Hi. My mother is 81 years old. She weighs 290. The chair has thick cushions on the arms, that keeps her from being able to sit properly. Even with the legs down all the way, her legs dont reach the ground. It has to tilt forward for her to sit. It makes a terrible noise when moving it up or down. My mother hates it. Its so uncomfortable for her. I told them about my mothers height and weight, when ordering the chair, and the rep. told me, reassured me I was ordering the right one. What they advertised is incorrect, their claims arent true. The chair isnt worth it. Dont deal with this company, its a headache. Yes, one matter was resolved. It took weeks to receive the chair, they dumped it at my front door and left it where I could get out my front door. I was out of the country, when it was left . It was left for atleast 2 weeks before I got home, it rained getting the box completely wet, I was afraid it mildewed the chair, but it didnt. So, my poor mother didnt get to try it out for the 14 days. They did discount the chair for me, claiming and reassuring me my mother would love it. But she doesnt like it at all. Also, my mothers debit card was compromised so I order her another card, I had automatic payments coming out to this company. I never called and gave them the new debit card number, but somehow they have continued to take the money out of her account. So Im calling the bank. Also, I had automatic payment, to take out on or around the 21st of the month, she receives her SS check on the 3rd Wednesday of every month. They tried to take it out on the 16th and the check bounced. So far they have been a real pain in the. They seem to have an answer for everything, which doesnt rectify how unhappy their customers are. This isnt the best chair like they projected over and over again. They lied. I bought another lift chair from a different company and were happy with it while the American lift chair company chair sits in my living room being unused.

We fulfilled our part of the transaction by taking the order and shipping the chair as agreed. We sell our chairs with a 14 day trial that begins on the delivery date so that customers can make sure they are happy with their purchase. We have no control over someone being out of the country for a prolonged period of time when the chair is delivered. There are no complaints about the chair ever mentioned in the call notes for the account. Only that the customer was having an issue with the payments, so we extended a discount in the amount of $2,699.61 and lowered her payments to $40 per month. Additionally, we are unable to run any card that has not been provided to us by the customer for payment. We have only run payments as agreed upon by the customer.

I ordered a lift chair back in Oct of 2022. On the site it claims that they can deliver it in 3 weeks, according to their FAQ. It has now been 5 months and the last time I called, the product is still on BACK ORDER!!!You pay upfront to even start the process for a chair and the trial doesn't actually begin until you receive the product. The 100 they took in the beginning, is now a 5 month wait with no product.Very unhappy about the service I have received. The only thing successfully done so far, is I paid my downpayment to start this....

It is true that we were dealing with a backorder issue that unfortunately affected our ability to get a lift chair shipped to Mr. ****** in a timely manner. Just to clarify, we do not require customers to pay for the lift chair upfront. It is a $99.99 deposit that was gladly refunded in full to ************** when the order was cancelled. We regret that we were unable to complete this transaction.

When was the order cancelled and the return completed? I have yet to receive anything about a cancellation, nor have I received any refund at this time. Again, it points to a lack of communication. I only received anything about my intended purchase from this review....

Had a great experience getting a chair for my mother who had a leg injury among other medical issues. The chair is very comfortable and easy to use. Very easy process to purchase

Thank you! We are very happy the chair is working for you and greatly appreciate your business!

This place is a joke. They said a chair was delivered, which it wasn't. They keep saying they are going to have meetings and get back to me. It's been 2 months. They have taken money from my account. I've called multiple times.

*********** shipments of our chairs through an outside freight company. Since the freight company provided documentation that your chair was delivered, it was necessary for us to go through the investigation process with the freight company and file a claim with them. Please understand that we had to work with the documentation we were provided and go through their process. As a result of the investigation, we ultimately sided with you over the freight company and refunded all of your money. We are sorry you had to go through that experience due to circumstances beyond our control and hope you are satisfied with the final resolution.

In the past week, I've received up to 15 spoofed calls per DAY from this company. I'm not even interested in the "free trial" scam, let alone purchasing the lift chair. From the voluminous poor reviews I've read, the product is: cheap, defective, not as advertised, left in people's driveways, .... I've also read many reviews regarding constant nuisance calling, despite being asked to stop. I phoned & emailed the company yesterday, firmly stating that I feel harassed & to STOP CALLING. Yet, the calls have continued today. Why would a legitimate company continue to bother people like this? How many elderly and/or disabled people has this company scammed? Isn't it a crime to debit bank accounts every month when the product has been returned?

These calls were being done by an outside marketing firm that represents multiple companies in addition to us. Our product was just one of a menu of products the outside firm was marketing. Unfortunately, we were not aware of this issue until we received numerous complaints, and we have since ended our relationship with that firm. We apologize for any inconvenience. Please know that we that we have thousands of very happy customers who are not represented here. We certainly do not debit accounts on returned merchandise. if you have further concerns, please reach out to us at ************.