Additional Information for La Terra Natural Oils, LLC

• Mr. Francis J. Clearo, President
• Linda Fuller

Principal

• Mr. Francis J. Clearo, President

Customer Contact

• Linda Fuller

Starland District/Thomas Square Savannah, GA

• Chatham County, GA

• Cash & Credit Cards

• We want more than anything for our customers to be completely satisfied with their purchase!
  If you are not completely satisfied, please contact us here at La Terra, in person or (out of area) through email at [email protected] for assistance in returning or exchanging your product. You have the option of exchanging the item(s), receiving a store credit or receiving a refund for the full amount of the item(s) purchased minus the shipping and handling expenses incurred (online purchase).
  REFUND, EXCHANGE and DAMAGE POLICY
  As a general policy, we will gladly provide a full refund (minus shipping and handling) for your purchase or offer an exchange for products of equal or lesser value, provided the products are returned to us within 30 days with the original receipt and each item sealed and unopened. Or, at your option, we will issue you a store credit. Certainly, if any of our products are received damaged in any way during transit, we will gladly replace them/it with a product in good condition.
  As you might appreciate, we cannot accept a return or exchange of any bottle, jar or container where the SEAL has been broken (unless damaged during original shipping), pulled or otherwise damaged. In other words, we cannot accept as a return or exchange any product that has been opened, but we will gladly replace any product that has been clearly damaged during transit.
  So, What steps do I take if my product(s) are damaged during transit (shipping orders)?
  —- Unfortunately, ACCIDENTS DO HAPPEN —-
  In the uncommon and unfortunate event a product you receive from us is damaged during transit, please forward to us an email together with a photograph of the damaged product as You received it/them to: [email protected]. With that email, please include all appropriate information related to the damage, including the type of damaged product (e.g., Butter Olive Oil, Dark Raspberry Balsamic Vinegar etc.), quantities and all contact and forwarding information for shipping (address, telephone number, and please include email).
  When we receive this information to verify the damage, we will ship, at our expense, the replacement product within 3 days, we will notify via email (or text/call to phone if suggested) shipment and provide you with the corresponding tracking information.  Please allow 7 to 10 days for the delivery of the replacement product.
  WHAT DO I DO IF I WANT A FULL REFUND FOR MY PURCHASE?
  In the event you wish a full refund for your purchase (minus all shipping and handling charges incurred by LaTerra), please return all sealed and unopened products to the address below, together with your receipt. Once we receive the product and verify the applicable conditions (as described below) for a return and refund we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. Alternatively, you may process a return for refund by visiting Our La Terra Natural Oils Savannah location.