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ComplaintsforTop Dog to Go Grooming
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On the 18th of May I took my dog to the bath as usual, it was 2pm, they finished at 3.30pm and sent me a message, I was on my way out and back, the roads were very congested as it was an unusual thunderstorm for the Savannah area, at 4.20 they gave me a call to tell me they would be closed at 5pm, but I was still stuck on that highway. I was given a final call at 4.58 to tell me that I would be charged $50 if I went past 5:00, which I hadn't been told before and wasn't indicated anywhere. I arrived at 5:02 only 2 minutes late and was still charged $50. They even treated me with a very impatient look and tone of voice when I arrived and threatened me to pay first or I would not be allowed to touch my dog, which is ridiculous! My dog did not get great service, she still has a huge hairball on the back of her head and hides under the bed when I get home which never happens, I seriously doubt they abused my dog! My dog has not wanted to go out all day
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Savannah, GA 31419
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.