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Find a Location

Savannah Veterinary Emergency Clinic has 1 locations, listed below.

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    Business ProfileforSavannah Veterinary Emergency Clinic

    Veterinarian
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/22/2007

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    335 Stephenson Ave, Savannah, GA 31405-5932
    BBB File Opened:
    1/21/2004
    Years in Business:
    20
    Business Started:
    9/3/2003
    Business Started Locally:
    9/3/2003
    Business Incorporated:
    9/3/2003
    Accredited Since:
    3/22/2007
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of VET006518 for this business, issued by Board of Veterinary. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Board of Veterinary

    (614) 644-5281

    Type of Entity:
    Corporation
    Business Management
    • Dr. Julie M. Harelson, Owner
    • Jessica Manticelli, Practice Manager
    Contact Information

    Principal

    • Dr. Julie M. Harelson, Owner

    Customer Contact

    • Dr. Julie M. Harelson, Owner
    • Jessica Manticelli, Practice Manager
    Additional Contact Information

    Fax Numbers

    • (912) 355-4221
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Choosing a veterinarian for your pet

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/06/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    on Sunday Jan 29th, 2023, we took my dog to this emergency vet. she was breathing funny and making odd noises.. she had not eaten or drank anything for two days. upon arrival we were taken into a room and a tech came in and did an analysis and took vitals. then she said the dr recommended they do lab work to see if theres any gut issues or whatever going on. My dog was also excessively drooling. i said there is something going on.. she sounded congested or something weird. they kept telling me her lungs sounded clear. they did lab work.. stated one of her lab tests was elevated but thats normal in an old dog. they gave her a shot for nausea and said she had a GI issue and would prob clear up soon. The next day we made and appt with her regular dr because the symptoms were worsening to the point she sounded like she couldn't breath. upon arrival at our vet they immediately did an xray and came in and told us she has a cancer mass in her stomach.. it has spread to her lungs and she is in extreme pain. We had to make the difficult decision to put her down right then and there. They sent my dog home with a wayyy off base diagnosis and she suffered for a whole extra day because of their negligence. I have called everyday to speak to someone.. have been told office manager is on maternity leave and chief of medicine is apparently too busy to call me back as well. 4 days after my first phone call to them, chief of med called me from an unknown number and didn't leave a callback. they seem to not take this very seriously at all. I would like an investigation into the negligence of this company and i want a full refund of my $550 dollars. i had to fork out $500 the next day for her vet and cremation visit. I am extremely upset that no one at this business has called me back.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gallant - Concerned Pet Owner

    1 star

    09/17/2021

    Pet Owners BEWARE..... of Savannah Veterinary Emergency Clinic and owner Dr. Julie Harelson - in my Opinion, They RIPPED OFF our son and manipulated our sons emotions and concern for his dog to charge us $4,750.00 UP FRONT before they would take him in to observe him. WHAT Happened - Our son brought his dog in concerned that there might be a health issue. The Vet on Duty - Jamie Baker took a look at Conan in the back and came back out into the reception area with tears in her eyes saying that Conan will most likely require surgery. She took advantage of his concern for his dog to get him to agree to a HUGE Charge. She said that they needed to keep him to observe and take x-rays. *** They did not review any costs and told our son that they had to charge our card apx. 4750.00 just to take him in. Her reaction was completely un-professional and manipulative by scaring our son into agreeing to the large charge. Obviously this is a SCAM Veterinary Clinic that takes advantage of Pet owners who care so much for their pets. Once we heard what happened we called them and picked up Conan to take him to another Vet Clinic right down the road. Where they were completely professional and Total Cost was only 294.00 NOT the 4650.00 that the SCAM Vet ps. They used a barium treatment so when you viewed the x-rays, you could see that there was no obstruction. The SCAM Clinic did not. Conclusion – Savannah Veterinary Emergency Clinic and owner Dr. Julie H******* are obviously a SCAM Veterinary clinic. Even when given the opportunity to correct their mistake. They choose not to. In my opinion, they are taking advantage of these caring Pet Owners and OVERCHARGING them. update - - Savannah Veterinary Emergency Clinic Dr. Julie H******* originally charged our son 4650.00 upfront. After we picked up Conan, they credits us back an amount but still charged us 10 TIMES MORE than what the 2nd Professional Veterinary Clinic charged us. I even called the owner Dr. Julie H******* to review what happened and as soon as she heard the call was about a complaint, she had to get off the phone and have her office manager call us back. At which time the office manager called and said that they would do nothing to help.

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