Business ProfileforTenasity

I paid up front for several training sessions - the only way they will let you buy sessions 100% in advance. This was a mistake. We did 2 of our 3 sessions and scheduling with them was terrible at best. It only got worse. We were supposed to do a training session one day in the park. Tenasity said they would call me to reschedule if it rained. When I checked the weather that morning, it was going to rain all day without stopping. *I* was the one that called Tenasity to point this out and to move our training to another day. Over the phone they said they would call me back to reschedule. They never did. A month later, I reached out to try to reschedule, and was told again they would get back to me. They never did. It has been *SEVEN MONTHS* of trying to schedule my last training with them that has already been paid for and they refuse to actually reschedule, or now even return my calls or emails. They are completely ignoring any form of communication and refuse to refund the money I paid for the last session that they will not schedule. They are horrible and whoever is in charge of the phone/email needs to be fired. Also at our last training I asked about potentially bringing our other dog in for training, they said they would check pricing and get back to me - surprise surprise, they NEVER DID. This is beyond inexcusable. They have taken my money and run. In addition to this, I have heard from multiple friends that also used Tensaity that they are having the same problem and to top that off, their trainers are telling pet owners to withhold food and use it as a training resource. This is despicable and abuse! We will be contacting not only the bank, but also the appropriate authorities. IF they should answer your call or email DO NOT give your money to these people.