ComplaintsforRidgeview Institute

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  They lost my schedule 2 narcotic oxycodone and refused to look for it. They put it in everyone else and pretended I took it! They aren't looking for it. I have called patient advocate, I am about to make a police report in case anyone patient got a hold of it with my name on the bottle. These were my prescriptions I came in with at intake and they were logged at E1 on the med list. I was detoxing to see underlying health issues. They said I tried to bring drugs in to the residence. after detox, I paid for a week discounted, when they found stuff in my purse that should have been taken at intake on detox. They did not search correctly, now meds are missing, and they say I tried to sneak fake pee and drugs into the residence which was a lie. I was not refunded for the remaining balance at the residence. Still waiting to hear from advocate regarding money return and medication return. Never have I seen anything so negligent in my life. I am telling jcaho. **************** needs to inspect now! The money that needs repayment includes the amount I paid for the medication they lost. I paid 330$ for meds, and 366$

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  My child was hospitalized at the Ridgeview Institute in ******, ** this past May 2023. I was informed upon my childs release that I would be responsible for out of pocket costs up to 2k plus for my deductible. I called the billing department on 6/6/2023 and was advised by ******************************* of Ridgeview billing to mail my payments directly to their office in ****** **. I sent two payments directly from my ***************** ******************* pay on 6/23 and 7/21 and confirmed the checks cleared for a total of $200 payment. On or about August 2nd I received a bill in the mail from Ridgeview Institute third party payment agency who confirmed my payments were not credited to my account. Additionally, I was informed by ****** that I was instructed improperly by Ridgeview accounting and should have never sent a payment directly to the facility. I spoke with Ridgeview accounting multiple times since 8/3 and they are saying they did not receive the checks at their 4 different banks. I then provided written proof of payment with the transaction number to Ridgeview and I'm told they are unable to find the payment so I will not have these cleared funds credited to my account.

• Initial Complaint

  10/22/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We sought treatment for our son at Ridgeview Institute in March 2022. We provided our insurance information and were told that the insurance takes time to process and in order for our son to receive treatment, we must make a payment for services. On March 28, 2022, they charged us $2,915 for 5 days of care for outpatient care as we assumed they would deny care without such payment. They also told us it would take about 6 months to process.We called them and ****** multiple times over the past few months. Both ****** and Ridgeview provided us different information about the status of the case. Ridgeview staff (spoke with Shele most of the time) continued to tell us that they will not refund us our money until the insurance pays the claim. Throughout the months of discussion I informed them that, as per the authorization paperwork we received from ****** that outlines the agreement for payment between Ridgeview and ******, it was illegal to request payment from the patient/guardian for treatment. They still refused to refund our money until an insurance payment was made.In August/September we were informed that ****** paid Ridgeview for the services billed. We called Ridgeview and spoke to the staff and they informed me that they did make the payment for the account we made the payment for but they did not pay the balance for another account; thus, they need to retain our money until they resolve it. I asked them the amount of the bill in question and they informed me it was $500. I informed them that does not justify the withholding of an amount that exceeds the amount that is claimed to be owed.I told them I have been quite patient, as we were never to make a payment in the first place and if they do not refund our money by next week, we will file a complaint for their illegal activity. I left multiple messages with the Head of the *************** and they have failed to respond. Thus, I submit this complaint.

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