Business ProfileforRed Roof Inns

I reserved a room for 2 nights at the ************************************* location for a total of $189.26. The room was reserved for 8/18/2023 and 8/19/2023 with a free night on 8/20/2023 through the RediRewards member program. I checked into the room late on Friday 8/18 early Saturday 8/19. Upon arriving, I had issues with the key and had to ask for a new key before checking into room. I woke up and went to the store on Saturday 8/19 and came back locked out of the room. I went to the front desk attendant and tried explaining what occurred only to be dismissed and told I could just sleep in another room available that night and issue would be resolved on Sunday 8/20. The issue with this is I had unpacked my belongings and seizure medications into the room so I could not go that long without access to my seizure medication. I attempted to explain this to front desk attendant who repeatedly dismissed me every time until finally walking away from me. I decided to go to my cousin's apartment on 8/19 and spend the night with him because I could have a trusted individual around in case I may have seizure because of me not taking medication due to it being locked in room at Red Roof. I have been attempting for ***** hours to speak with a manager or supervisor about a refund without actually speaking to anyone but front desk attendant who keeps saying 'Manager is not in. Call back later'. This location should be permanently closed as there seems to be illegal activities taking place on the property as well as lack of professionalism by staff working at location.