ComplaintsforCapital Buick GMC

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about February 27th I took my Buick Enclave to Capital Buick for diagnostics.2150 ************* ******, ** I took my buick enclave in because of a rumbling noise and a slight squeal noise. Diagnostic found it needed a transmission mount $898.00 and power steering box,2 hoses for ******** Told Assured guard I had no power steering fluid was bone dry like I don't service my car so Assure guard denied power steering box. My warranty Assure guard denied power steering box and hoses.Told *** in service I'll just come get my car she said you can't cause car is taken apart. So buick repaired the mounts my warranty Assure guard paid $898.00 and my car is still making the same noise. Buick did not fix my car.Buick has a recall on my 2014 Enclave it's been about 2yrs. now still don't have the parts for Recall.

  

  Business response

  04/03/2024

  Thank you for allowing us to provide further information regarding this customer. 
  
  The customer's warranty company is the party responsible who denied her claim for power steering repairs. The warranty company is the one that inquired about prior maintenance to the power steering. Her warranty company is also the one who approved replacing the mount as it was obviously broken as per their own inspection.
  The customer's information is not clear as to what problem is not repaired, however, we are glad to reinspect the vehicle along with her extended warranty company to see what the issue is.
  
  In regard to the recall concern, there is a recall on the vehicle from General Motors regarding the airbags and there is no remedy available. Meaning, General Motors does not have a repair available as yet. I have included a copy of the recall below as it applies to the customer's vehicle.
  
  We did not sell this vehicle to the customer or sell them the extended warranty.
  If the customer seeks additional repairs or reimbursement, they would need to take it up with the warranty company who actually paid for the repairs that were performed.
  
  We regret any misunderstanding the customer may have."
  
  
  
  
  
  *****************************
  Service Manager
  Capital Buick GMC
  ************

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This location is quoting unnecessary repairs at high costs without even looking at vehicles. This is specific to service adviser **** who tried to get me to pay 2k without even looking at my vehicle. When I refused, he begrudgingly offered to run a diagnostic for 189. This was NOT offered first. This business is trying to take money for repairs that *** not be necessary.

  

  Business response

  11/01/2023

  ***** me to apologize for any misconceptions. We would never try to have a customer pay for any repairs prior to diagnosis of their vehicle. There are times when a customer will ask for a quote on a repair from another entity and we will provide that information as a quote but would never try to have the customer pay for repairs without first looking at the actual vehicle.

  The customer brought in a report that they had obtained from another party as to what was wrong with their vehicle and requested a quote based on that information. Our Advisor, Radi provided a verbal quote and offered to reinspect the vehicle but the customer did not want to incur the expense of $189.00 for having it diagnosed, became agitated and left.

  We will block all contact as per their request.

   

  Sincerely,

  *****************************

  Service Manager

  Capital Buick GMC

  Customer response

  11/01/2023

   
  Complaint: 20808693
  
  I am rejecting this response because:

  This Information is untrue. 
  I simply provided an engine code. 

  A reinspection was NOT offered until I rejected the repair price of 2k that was given without even looking at the vehicle. An inspection should have been offered first. It will be 189 to inspect the vehicle is all that needed to be said. How is possible that you can quote a repair price without doing an inspection first? I did not request a quote. I brought my car in for a repair and left because of the customer service received. 189 would have been paid if the service advisor was not so dismissive. Feel free to review your camera footage thanks  

  
  Sincerely,
  
  *******************

  

  Business response

  11/02/2023

  We simply gave you the price of the item associated with the code that you provided. We did not at any time ask for payment in advance. I'm sorry for the confusion but we would have not taken money from you and there was no transaction. We have removed you from any future contact as you have requested. 

• Initial Complaint

  06/16/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Unprofessional Practices and Overcharging for *** Accessories---My husband and I purchased a truck from *** Capital Buick in ****** ** on May 24th. We went there with our own financing. The first problem was they was telling us in order to purchase the truck we had to to purchase their protection plan which was a total of $1995.00. I told them I never heard of such a thing. If its an option why do we have to purchase it? Next the salesman came back and stated while we can give you a discount on the protection plan. I informed the salesman we didn't want it at all because we shouldn't have to purchase there protection plan. After constantly trying to force us to purchase it he came back and said okay well you all don't have to get it but you will get less on your trade in. After constantly going back and forth with this salesman they gave us $19,000 on our trade in which was worth $***** to $23000 and removed their protection plan. There was a total of $6000 Capital *** discount, $2500.00 *** Loyalty discount, and *** Bonus of $1500. So they said they were giving us ***** for our trade in but the rest for our trade amount which was $2000 would be coming out of of the $6000.00 *** discount. Which my husband and I asked them how can you take the rest of our trade in amount from the money that was already discounted on the truck? We had our own financing, but they told us we could get a better deal if we finance through them. So we agreed to them running our credit report. Once we went to the finance department the finance manager stated that the interest rate that she had for us was 9 point something for 72 months which would have been a total of 9 hundred and something dollars a month. We told them that wasn't better than the financing we already had. I informed them that we wanted to go with our own finance company but they told us if we chose to do that we would lose the Capital Buick discount which was a total of $4000. Then ***** says to us well I can get you **** interest rate for 84 months $793.73 a month to go with their financing. Well we didn't want to lose out on the $4000.00 off so we agreed only after telling them we never heard of such a thing. That if a consumer didn't go with the dealership financing company we would be eligible for the discount. That's not what they advertised on their website. Later on that day I realized Capital ran I credit more than one time without asking our permission. Also, we thought we were purchasing a truck with a total of 9 miles on it and that's what was on the Odometer Mileage Statement. Calling our ********************** to switch over our insurance from the *** Canyon to the *** ***************** ask us for the current mileage then we realized that the mileage of the truck was actually 444 miles. We contacted the salesman about it the same day. He stated that it wasn't unusual to have more miles on a new truck do to test driving. May 30th I went to the dealership to speak with Management about the issue. The finance manager tried to get me to sign a new Odometer Mileage Statement. I told her I wasn't signing that because we thought we were purchasing a truck with 9 miles on it. Once I got in the office to speak with the Sales Manager ********************* was very rude he was telling me there's nothing he could do about it because the truck belong to us now. I responded and told ***** the truck that we thought we was purchasing had a total of 9 miles on it not 444 miles. ********************* was rude stating there's nothing that they can do. I put the *** truck keys on his desk and walked out. He said well its your truck its going to get repossessed if you don't take it. My husband calls me and Uber and I went home 30 to 40 minutes later ***** calls my husband and offers to pay the first truck note for the mileage. Which wasn't suffice in my opinion, but we agreed because we already had traded in our *** Canyon with Capital, and we didn't have that transportation anymore. The next problem arises on June 8th when I contacted the salesman to inform him that I had a look at the *** Accessories website that we were getting on our truck and we were charged more than what the accessories actually cost. The salesman forwards my issue to the Sales Manager which is ***** and stated that he would be reaching out to me that day. I never heard from *****. I emailed him and a group of managers at Capital that morning with the same information. He informed me that $4396.00 was the price we agreed on during the sale for accessories through the email. I told him that it wasn't a price we should have agreed on when it came to the accessories for the truck during the sale we should have been giving the correct price for the accessories at the time of the sale. The actual price for the accessories from the *** website was a total of $3373.84 because we were already *** customers we were supposed to get 20% off that was the current deal and the total price of the accessories should have been $2791.04 with the offer of GET20. I provided ***** with this information through and email which the salesman ***** told me he forward the information to ***** but ***** refuse to refund us for overcharging ** for the *** accessories. My husband gave ***** the sales manager a call in reference to the issue. ***** was very rude with my husband and said unprofessional things. NO RESOULTION as of 6/16/2023.

  

  Business response

  06/26/2023

   

  Customer came in a week after their purchase, to get accessories put on. During this visit she let us know that her paperwork had 9 miles on it, but the vehicle had 400 miles on it. We did apologize even though they had the vehicle for a week and we are not sure how many miles they put on it.  We have offered to reimburse the first car payment as a goodwill gesture but that wasn't acceptable to the customer.  That is all we are willing to do for this customer at this point.  We don't feel like we've done anything wrong. 

   

  ***********************

  General Sales Manager

  Customer response

  06/26/2023

   
  Complaint: 20197310
  
  I am rejecting this response because: ***** you should get an award for being the best liar. On May 24th right after leaving the dealership in the truck I got on my cell to call State Farm to switch over the car insurance from the *** Canyon to the *** ****** they asked me multiple questions about the truck. One of the questions they asked me about the truck was the mileage. How many miles is on the truck *************** per state farm agent. I looked over for the mileage at that moment it said 443. The same day we purchased the vehicle. Also, my husband called ************** after we left the dealership and spoke with him about about the mileage. ************** response was its not unusual for a truck to have miles on it due to test driving. So on May 29th I text ************* myself about the issue because I wasn't comfortable with the excuse that was given to my husband about the mileage of the truck. The Next day which was May 30th I spoke with ************** and ***** in person. Which ***** initially gave me all kind of excuses. He only offered paying the first truck note after I left the dealership leaving the truck there because of his dishonesty.
  

  ***** also overcharged ** for the *** accessories. He knew the correct price of the accessories for the truck at the time but chose to overcharge us during the sale. I only found out the correct price after we signed the sales contract at the dealership. On June 8th I contacted ************** about the cost of the accessories. He informed me that he forward the information to management. Of course management did not reach out to me that day. So I emailed management myself the following morning on June 9th. Then I finally got a response from *****. If you have a look at the attachment you will see his response. The other attachment shows our appointment day and time with the price of the vehicle and accessories from Capital Buicks *** website but we went in a day earlier than the initial appointment.  The next attachment shows the correct price for the *** accessories from the *** website. There were multiple dealerships that provided the accessories but Capital Buick is not on the dealer list for that area.  The nearest dealership that provided the accessories was *******************. All the dealerships on the *** website has the same price for every item which was lower than what ***** wrote up in our sales contract.  If you go on Capital Buick GMC Accessories Page *************************************************************** its not available the page gives an error. Thats because Capital isnt on the list of dealers for *** accessories. So why when[T1] [T2] [T3] [T4] [T5]  my husband and I went to Capital Buick GMC LLC website, ******************************************, on May 14 to create our deal the accessories page was available then but not now? Thats because a consumer which is me realized that they cheated us and I brought it to their attention that we were aware of the overcharges.
  

  Since I didn't know the correct price for each item at the time during the sale *************** it as an opportunity to overcharge us. Instead of saying ****************** and *************** those items don't cost that much this is the correct price of each accessory but he savored that moment to cheat us.  
  So NO ***** we did not put those miles on the truck they were already there. State Farm has it documented and the Salesman ************** would verify that my husband contacted him the same day of the sale by phone to ask about the mileage and how many miles was on the vehicle. An that's where the problem comes in at ***** you have gotten so use to manipulating and cheating consumers that's exactly why you don't feel like you have done anything wrong. Rather you feel like it or not wrong is wrong and right is right Sir.
  
  
  
  Sincerely,
  
  *********************** and *******************************

  

  Business response

  07/05/2023

  Capital Buick GMC strives to have every one of our customers completely satisfied but in this case that might not be possible.  Capital Buick GMC reimbursed ****************** $793.73 as a goodwill gesture for the inconvenience concerning the mileage.  We also reimbursed him $665.00 for the toolbox he didn't put on his vehicle.  We aren't going to make any further offers to *******************

   

  *****************************

  Controller

  Customer response

  07/05/2023

   
  Complaint: 20197310
  
  I am rejecting this response because: The reimbursement for the toolbox is not the correct amount.We paid $857.00 for it but was only sent a check for $665.00.  Of course, the correct price of the toolbox per *** is $665.00 but ***** decided to charge us $857.00.  We were overcharged and was not sent a check for the correct amount we paid.
  

  Also, the mileage on the truck is on Capital Buick GMC falsifying the mileage of a vehicle on the Odometer Mileage Statement is consider against the law. So, *********************** did not do us a favor by offering to pay the first truck note of $793.73. We are paying customers and wasnt given anything. What ***** did do knowingly and willingly choose to overcharge ** for the *** accessories maam.
  
  Sincerely,
  
  ****** Brown

  Customer response

  07/05/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *********************** & *******************************

• Initial Complaint

  09/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 9th I took my car in for a recall on the back left suspension i believe . During that process , I did not pay anything for service . They held my car for 3-4 days to replace the recall . They ran into some trouble while replacing it , therefore leaving my car there for 3-4 days. I received my car back and continued to drive . I do not drive long distance to work or for personal errands . Today , September 27 I received a alert about a Service needed on my Stallitrack . I begun to look up the part and find out what it means . From the information I gathered , it seems like the service alert has something to do with the recall area that I originally brought it in for . Now , I will have to take my car back to the service center and get it serviced . I spoke with the service department and they said if they diagnose the car and it is not on their wrong doing then I will be required to pay $160 . I believe this is unfair - due to me taking the car in previously and now having to pay for a diagnostic. At this time I cannot afford to pay $160 for a problem that was not caused by me . I am looking to see who can I speak with in regards of waiving the $160 diagnostics , as well as having someone supervise the technician or manager as they are looking at the car .

  

  Business response

  09/28/2022

  We agree with *********************  We will not charge her a diagnostic fee to determine what is causing the new service alert.  ***************************, our service manager, is going to reach out to ******************** to setup an appointment.  Thank you and we do apologize we didn't handle this differently from the beginning.

   

• Initial Complaint

  08/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my vehicle to Capital GMC on 7/1/22 in preparation for a road trip. I had an oil changed performed on this day. When I picked my vehicle up, I ran some errands that day and parked my car. The following day when I pulled the car out of the garage, there was a lot of oil on garage floor. I immediately called the service manager, ****, to advise. I told him that I was previously advised by Castrol that an oversized oil plug was used on my oil pan. I told **** that I brought this to their attention one oil change prior. There are no notes regarding my discussion on this matter. I told him that I assumed it was handled because after that last oil change, there was no leak and no further mention of it.I was told the bring the vehicle by for them to inspect. I was going out of town to *******, so I advised that it would have to be when I returned. I had to borrow someone's vehicle at this point to complete my road trip.I returned on July 15th and took my vehicle back on July 20th. I was told that they did not use the oversized oil plug and that they would not accept responsibility. No one else has done oil changes on this vehicle other than Capital GMC and Castrol, who showed me the issue. The cost of the repair is over $3800.00.Today, I spoke with ***************************. I brought my cousin with me who is a technician at Infiniti with over 30 years of experience. ***** rudely dismissed him from his office and told him that he would not discuss with him. ***** did not accept responsibility but advised he would split the cost of labor with me. The argument being presented is that I went too long between oil changes or that Castrol did it and showed me because they did not want to accept responsibility. My cousin, ********** asked why did they not advise me on July 1 that they notice the issue with the plug before sending the car home with me? *****, incorrectly, advised that they did not do an oil change that day. He was corrected and then we left.

  

  Business response

  08/10/2022

  Thank you for talking with me on the phone regarding this issue. After looking at all the details I had available to me here is what I have found. Due to our service records, we did not install an oversized drain plug this is not surprising as this is not what we recommend replacing the oil pan. However, our service manager *************************** has offered as a goodwill gesture to split the cost of the repair. We are waiting for your thoughts on this matter.

• Initial Complaint

  06/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has been in this service repair shop since November 2021. I've called went by several times. With no prevail my vehicle isn't repaired and no one ever updates me on the next course of action for repair or to even retrieve the vehicle from them since they seem to not follow up. I'm asking to have my vehicle repaired. I've lost thousands of dollars now with no having use of this vehicle. And it money Is continually to be poured out on uber, rental, car insurance on a vehicle I'm not able to drive

  

  Business response

  06/22/2022

  Capital Buick GMC can't repair ******************** vehicle until we receive authorization from Endurance, ******************** extended service company, or payment for the new engine from ****************.  Endurance has told us they need service records from **************** before they decide whether or not they will authorize the repair.  **************** has a few options- 1) She can come pick her vehicle up from Capital Buick GMC 2) She can provide Endurance with the information they need to either approve or deny her claim or 3) **************** can pay Capital Buick GMC for the engine repairs.  I think **************** has spoken with our service manager today and he explained what needs to be done as well.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We did not find results for: On 10/14/2021, I inquired about a new vehicle at the dealership with sales person ***** at Capital Buick that I found on GM's website. I advised **** that I did not want to deal with any of the dealership shenanigans as the car is not a need, rather a want as I had previously worked in sales and dislike the games that the dealerships play. I asked for the Out the Door Price (***P) with rebates of the military discount and special financing other than GM's financing. The total MSRP price listed on GM's website was ******; after the discounts, the price was $35,385. ***** stated he would get back to me in 20 minutes. **** **** me a text to call him as he had great news. He stated the General manager could take off an additional $1,000, and the car's total price was $34 385. ***** **** me a text with the price of $37,341.01 to include (GA taxes and All). On 10/14/2021, I left a deposit of $500 to hold the vehicle until I was able to come to the dealership on 10/15/2021. I arrived on 10/15/2021 at approximately 6:25 pm. I met **** to sign a few documents and then met with Finance Manager *********************** to finalize the purchase order and payment. As I spoke with *****, I informed her that the numbers were off, and this was not what **** and I had discussed; I showed ***** the text message of the *** price with taxes. Therefore, I advised her that since I had given her $500. I only owed the taxes of $2341.01. She stated the numbers were correct. She then talked with **** in the office.Furthermore, GM Executive Response ******************************************* has been attempting to assist in the matter as of 3/4/2022. However, on 3/14/2022, ***** informed me that she spoke with District Manager ****** with Capital Buick regarding repairs; she told me that he was rude and unwilling to accept the vehicle. Therefore I am filing a complaint as I also signed a lemon law regarding their contract as they would have to honor.

  

  Business response

  03/23/2022

  Capital Buick GMC has already explained the sale price in detail with ****************.  If **************** was not happy with the drive out price of her vehicle then she could have requested her deposited to be refunded and left the dealership without purchasing the vehicle.  Capital Buick GMC does not have anything to offer **************** to resolve this matter.  Everything else in this complaint does not involve Capital Buick GMC.  If **************** wishes to file a Lemon Law claim she will need to go through ************************* the Consumer Protection Division.  Capital provided her the information at the time of purchase.  The ***** will address any complaint she filed directly with the consumer.  ****** and ****** that **************** refers to in her complaint both work for General Motors and are not employed in any way with Capital Buick GMC.  Capital Buick GMC believes it is in the best interest of our dealership and **************** for her to have her vehicle serviced at another dealership in the future.

  Customer response

  03/25/2022

  Complaint: 16919104
  
  I am rejecting this response because:  The price had been explained by my salesman, and I did not have an issue with the price provided.  HOWEVER, changing numbers and forging my signature on documents were NOT EXPLAINED!  I did not sign a notarized POA, as there was no need for me to do so as my loan documents were signed electronically with my ******************** FYI.  This is considered dealership FRAUD (Deceptive Practice and Forgery).  Furthermore, I requested a refund of my money, and per the Finance Manager ***** she sent this response via email on 10/25/2021. Finequa, we will absorb the $395.00 owed on the deal; however, the check hit our bank this morning, and it is now a complete deal.  We do not allow returns on our automobiles as now it is titled in your name.  ***** sent documents to my bank that I paid $500 cash; however, all payments were via my credit card, over $4,000 (See attached).
  ********************* (General Manager), *********************** (Finance Manager), and **************** **** were included in all the emails requesting a refund and more money.  Should Capital need me to send all the emails, I do NOT have an issue providing them.  However, I did not ask for my vehicle to be serviced at Capital (AS I DO NOT TRUST anyone from Capital based on the deceptive acts).  ******************* ******* suggested that Capital service the vehicle since the vehicle was purchased at Capital and since ***** (General Manager) was trying to rectify the deceptive acts and forgery of the dealership via the Finance Manager.  FYI...  Georgia *********************** had asked Capital to fix the problem and if I was not satisfied, then seek legal counsel.  Based on the information from ***** at Capital, I will do just that.  I have attached the ****** and Deceptive Practice complaint and the letter Georgia *********************** and the Lemon Law Statement signed on 10/15/2021 for my new 2022 Buick Envision for your point of reference to include the email that ***** sent on 10/25/2021. Please do your due diligence for all buyers who choose to patronize this establishment.  This has been a NIGHTMARE dealing with Capital Buick! 
  Sincerely,
  
  ***************************
  
  Sincerely,
  
  ***************************

  

  Business response

  03/25/2022

  ****************,

  Capital Buick GMC does not forge documents. We have never and will never commit fraud..  We have been in business many years and have a wonderful reputation.  We regret that you are not happy with your purchase.  We wish you all the best in the future.

  Customer response

  03/25/2022

   
  Complaint: 16919104
  
  I am rejecting this response because:

  I attempted to work out a resolution with Capital Buick GMC since October 2021. I will now seek an attorney for the dealership FRAUD and Deceptive Practices. Per the letter send to Capital **C from the ** ********** of *** ******************************* CAPITAL FORGED documents and changed numbers on the contract mind you there are over 34 plus pages of supporting evidence. I also filed complaints with Federal Trade (FTC), ************************************ (CFPB), **  ********** of *** and a police report regarding the forged documents submitted to the bank from ***** (Finance Manager). This was my last attempt in hopes to obtain a resolution. Clearly that has yet to happen as the consumer I can only tell my story and inform potential buyers of the deceptive/fraudulent practices from this business and warn all of to not have to deal with this nightmare. I have paid for a car this is a lemon, not including the forgery and deceptive practices on a brand new 2022 vehicle. 

  I am sure you saw the attached letter with supporting documents. Furthermore, I have multiple emails that included the Manager from my ******************** that *********************** supplied to the bank which they questioned. Moreover, ******* ********** of *** ******************************* Reference #  ******, letter dated December 6th 2021 addressed to ********************************* letting Capital Buick GMC LLC. located at ****************************************************************** goes to say they received my compliant concerning an experience with your company. We are forwarding ******************** problem to your organization for review and resolution. be we trust you have the authority to take action and we are confident of your concern maintain the goodwill of those you serve. The consumer *** Dept also asked Capital to review the matter an assist in any way possible and communicate their findings directly to the consumer (me), then provided them my contact information.  As it appears, Capital Buick  NEVER had any intentions on rectifying the issues, as it has been almost 6 months since I purchased the vehicle and almost 4 months and still nothing from Capital Buick, The letter stated the dispute could be resolved through voluntary efforts. The letter stated they have contacted Capital Buick on my behalf the ** Consumer *** stated that if they failed to respond to their letter or the resolution was unsatisfactory then seek a private attorney or small claims court and that is exactly what I am going to do. 

  People make mistakes, own it and correct the mistake. But as consumer, you the business doesn't have the right to inflect damages upon the consumer to line their pockets. If what I said was not true then the ** would not have attempted to work out a resolution. However, nonetheless, I stand firm on this as I work to hard for my money to allow anyone to steal from me and then lie about. So, I will pursue other legal avenues. As its free to do the right thing! 

  Sincerely,

  ***************************

  Customer response

  04/25/2022

  PRICING:
  Finance Manager *********************** changed/altered numbers on my Purchase Order she provided to my bank (NIHFCU), which was different than what I had signed while at the dealership. The advertised price of $35,385 on the CAPITAL BUICK GMC website price, the dealership provided me a $2000 incentive credit, $500 Purchase Allowance, $500 Military Allowance,and $1000 Credit.    Out the Door (OTDP) totaled $37,341.01. However, the **** MSRP was higher than the advertised price directly from BUICK GMC. Moreover, after paying for GAP via my bank, it does not cover the full price of the car as I would be responsible for the difference due to her altering the numbers on the **** and fraudulently signing my name. *********************** also forged my signature and stated that she took it upon herself to act as POA. However, a notary was not present, as I would have needed to provide my identification and signature upon signing the document. As a result of the altered numbers, I had to pay more money in state taxes to the ****************** of ******** Additionally, ***** stated to the G.A. ********** of ******* that the loan was a Directly Financed Dealer Sale, which is false. I had my loan financed with my bank, ****************** of *************************** (NIHFCU); they sent me a check via ***** overnight for $34,000. After IMMEDIATELY bringing this to the attention, the dealership still failed to recetify the situation even after I asked to return the vehicle. On October 25,2021, ***** informed me via email that I could not return the vehicle as the deal was complete and titled in my name.
  
  LEMON LAW:
  I have not had my vehicle now for close to 2 months as the vehicle had a loss of power several times while driving.Furthermore, the *** has reached levels of 5 multiple times after accelerating from a traffic light or stop sign. 

  

  Business response

  04/29/2022

  Capital Buick GMC denies any wrong doing during the sale of the vehicle to the customer.  We are disappointed that this customer isn't pleased with her buying experience with our dealership.

  Customer response

  04/29/2022

   
  Complaint: 16919104
  
  I am rejecting this response because: ******, Comptroller at Capital Buick GMC called complainant today at 5:27 PM from telephone number ************. She stated that she was aware of some of the things that ***** informed her of and that she had to respond to the BBB. ****** stated that she was not aware of the receiving a letter from the ************************ ** ********** of **** addressed to ***************************** at Capital Buick GMC LLC on December 6, 2021.Reference #******. However, ******, stated that Capital will agree to disagree with me. I informed ******, that she did not have to agree to disagree with FRAUD, as I have filed criminal charges with **** ********************** regarding the altered forged Purchase Order she submitted to my federal credit union. She increased the ***** that was more than the advertised price. The limited POA that was not notarized in front of me that she submitted to ********** of ******* on my behalf as she stated via email. I informed her that ***** checked a box that the dealer would receive tax credits they were not entitled to receive as the box indicated the deal was directly financed through the dealership, when in fact the deal was financed through my credit union. Furthermore, I informed ******, when ***** altered the **** by increasing the numbers of the sales price and signing documents with my name caused complainant to pay more in Georgia State Taxes. Additional, complainant informed ***** of the Deceptive Practice and Forgery was an intentional act increased her commission and the complainant did not benefit from her criminal acts.  

  , regarding the email sent to *********************. l.  called complainant today at On April 8, 2021 sent an email to ***********************, General Manager, *****************************

  *********************** Apr 8, 2022, 2:35 PM
  
  ****************
  
    Thank you for reaching back out to me today. As I stated ,and I believe you understand is I want to see you happy.  I look forward to hearing back from you on Monday. I just wanted to list the things we talked about incase you need to share them with anyone. I would like to look and trading you out this vehicle or buying it back from you. Please know that our job is to make the customer happy and that is what I'm trying to do .I don't have any control over the things that happened in the past, but going forward I hope the satisfy your wants and needs.
  
  
  ***********************
  Capital Buick Gmc
  Cell ************
  Store ************
     Great is the height I must scale, but the prospect
         Of Glory gives me Strength

  F M <******************************> Apr 8, 2022, 10:50 AM
  
  Good Morning *****
  
  I am reaching out to you as it has been almost SIX months regarding any resolution with the fraud/forgery situation, as I have attempted to resolve the matter amicably, but my attempts have been unsuccessful. Furthermore, I have been without my vehicle since March 1, 2022, with mechanical issues dealing with my Transmission. 
  
  Please keep in mind that ***** for Buick **************** Escalations had also attempted to resolve the transmission issue for weeks by having the vehicle serviced back at the dealership where it was purchased, again, to NO AVAIL.
  
  After I received my last call from you on March 1, 2022, regarding another pressing issue with Southtowne, there still had not been any resolution. Furthermore,  I made my final attempt to reach out Capital Buick GMC to the BBB for your business to correct these prolonged issues again, and please note that the attempt too was unsuccessful. 
  
  After ********* untrue comment on behalf of Capital, I had filed charges in **** County; however, the detective advised that I had to file the charges in my jurisdiction. ********* comment that I was an unhappy customer set the tone for me to move forward with criminal charges for Fraud as it appeared that I was LIAR. As stated previously, I HATE BEING CALLED SOMETHING I AM NOT!!!!
  
  Therefore, that comment infuriated me that I continued with my pursuit of Fraud charges. APD Fraud Unit (Detective *******) contacted me inquiring about my paperwork from the Capital so they can forward the information correct jurisdiction for prosecution! 
  
  Therefore, this is my LAST AND FINAL ATTEMPT for CAPITAL to RIGHTS  some WRONGS on so many levels as I, too, have to inform GA consumer Law of our outcome to this matter. If I do not hear from you by 3:00 PM today, I can assume that Capital does not want me to correct any of their mistakes, and I will move forward with my civil lawsuit and criminal charges. 
  
  ****************
  
  

  

  Business response

  05/02/2022

  Capital Buick GMC regrets we are unable to make our customer happy.

  Customer response

  05/02/2022

   
  Complaint: 16919104
  
  I am rejecting this response because: ****************,
  Capital Buick GMC does not forge documents. We have never and will never commit fraud..  We have been in business many years and have a wonderful reputation.  We regret that you are not happy with your purchase.  We wish you all the best in the future. 

  
  Capital Buick ABSOLUTELY forged documents by scanning my DL's and copying and pasting that signatures onto the purchase order then submitted the documents as if I had signed the new purchased order to my bank. As the bank was awaiting me to sign the new purchase order and called me IMMEDIATELY about the purchase order. However, several other documents have the same signature that I now adhere to using as a result of being a victim of mortgage deed fraud and identity theft.  I emailed ***** of the forged document she submitted to the bank. ***** stated that she used the limited ***** or Attorney per her email on 10/26/2021. However, the issue with that is the document she submitted to ****************** of ******* and the bank are fraudulent. On the **************************************************** ************* of *************** Vehicle Transactions Fort T-8 www.dor.ga.gov. "Expect for signatures this document must be typed . The form must be completed in its entirety, signed and notarized. "Its a felony for any person to willfully enter false information on this form. The ********** of ******* or the ***************** reserves the right to verify all information obtained on this document before its accepted." 

  
  Acknowledgment of Notary Public...
  The undersigned notary public does hereby certify that the about named owner of the vehicle in this appointment of an attorney-in fact executed this form in my presence and that said owners  was/were proven to be in the person(s) named by the use of the following form of positive, picture identification. The problem is that the limited POA was NEVER signed in front of me, rather a blank. which now causes the notary to come into question for fraud and lawsuit and revocation. Based on the documents submitted to the bank, GA ********** of ******* and my original documents are very different. As I never returned to the dealership since I left on 10/15/2021. 

  
  On October 26, 2021 ***** sent this email:

  
  Good Morning Finequa,
  
  I want to apologize for the stress that this has cause you and I just want to ease your mind.  After being a victim of identity theft, I understand your concerns. I spoke to a girl with your ************ by the name of ******* who assured me that she needed the new Purchase Order immediately to fund the deal. At that time I executed the ***** of **** to sign the form. I hope this makes sense to you as we would never want to do anything out of order to cause you stress. In good faith to you  we have taken care of the $395. If you have any questions about this you may call me at the number listed below or our General Manager, *********************** at ************.

  ***** never took care of anything as I the paid over $4000 to the dealership as she continued calling me asking for more money. ***** fraudulently signed the check to NIH Federal ************ Check # ******. 

  
  ***** increased the advertised sales price of $35,385 of the vehicle of the vehicle that was submitted to my credit union over the **** of $36,785 to align her pockets for her commission. In return, due to her fraudulent and deceptive behavior and practices of the dealership, ***** caused harm to the consumer on many levels as I had to pay more more money in Georgia State sales tax, GAP does not cover the full cost of the price that is on the **** should I have total loss of the vehicle. ***** submitted on the original purchase order that I paid $500 cash, when in fact I have never paid cash rather via debit/credit cards. *****, then changed the numbers on the purchase order from $500 to $46 ***** also, checked that the box was directly financed through the dealer, which again in fact it was not which is TAX FRAUD as the dealership received tax credits.

  
  However, I was due a $2000 factory rebate, bringing the advertised sale price to $34,385 which she . I contacted ************************* ( Sr. ******** Lending Support) with NIHFCU today, May 2, 2022 regarding documents that ***** sent to her regarding the financed deal. *******, forwarded me the documents that ***** submitted to the bank and noticed the signatures are different on the check and the two P.O.'s. ******** then stated that the number all of sudden matched the numbers that was equivalent to the the $34,000. I then    Moreover, I have filed a police report with **** *********************** @ ************; Investigator ***************************. I will continue to pursue criminal charges and prosecution of Fraud/Forgery as well go the news media for the fraudulent, malicious, intentional, willful, outrageous, and flagrant misconduct of the dealership. 

  
  Furthermore, my credit union is a federal credit union, in which they were cc and bcc'd on emails as I have multiple products with them that obtain my signature .************************* (Sr. ******** Lending Support) and Omni ***** (Branch Manger) with ************************ located in *********, ** ***** ************ which I have provided them with the information to which they received in their possession from the dealership to supply to the necessary agencies for investigation and prosecution.

  
  Attached you will find the supplied forged documents that I have obtained from the bank and now will await the documents that were submitted to GA ********** of *******. 

  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩