ComplaintsforCook OBGYN
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
**************** office continues to forward bills in the amount of $25.00 concerning a missed medical appointment from May, 18, 2022. The initial bill arrived at a relatives home in April, 2024. The name on the bill is *************************. My middle name is ******, however, I have never used my middle name for any business, medical, or personal related matters. The initial bill was sent to mailing address I resided at for less than 2 months after I relocated to ******* 2 years later. I do not have any written notifications, welcome letters, and or signed off on any written notification stating that I was aware **************** practiced charged a fee for no show appointments. This is nothing on their website site stating the aforementioned either. I am writting to request a resolution to this matter. It is an unfair business practice and appears to be an opportunity the practice is using to exploit money from me 2 years later without prior knowledge and or warning in writing, and or in the form of a voicemail. I have reached out and have been unsuccessful in my efforts to speak to someone, I even have been hung up on several times. As of this date, I have paid no money to this practice. I have uploaded an email I found about the scheduled and missed appointment. Neither mentions anything about a no show fee. I am also requesting that no bills be sent to the address they have on file. I have resided in ************* for more than 1 year.Business response
06/24/2024
The no show fee policy is posted in my office in multiple locations and is also in our text and verbal communications with patients when confirming appointments. With that being said, we will write off this patient's $25.00 fee for not keeping her appointment and not notifying us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3692 Highlands Pkwy SE Bldg 2
Smyrna, GA 30082
Business hours
Today,Closed
MMonday | 9:00 AM - 1:30 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.