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Find a Location

KEH Camera has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • KEH Camera

      5080 Highlands Pkwy SE STE B Smyrna, GA 30082-5137

      BBB Accredited Business

    Business ProfileforKEH Camera

    Photography Equipment
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.85/5stars

    Average of 1,527 Customer Reviews

    Customer Complaints

    38 complaints closed in last 3 years

    16 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/22/2020

    Years in Business: 45

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    KEH is a curator and reseller of rare and quality camera gear.

    Products & Services

    KEH, INC., buys, sells & repairs photography equipment and offers the following products & services:

    Digital Cameras
    Film Cameras
    Lenses
    Accessories
    Tripods
    Lighting
    Video
    Mounts

    Business Details

    Location of This Business
    5080 Highlands Pkwy SE STE B, Smyrna, GA 30082-5137
    BBB File Opened:
    9/13/1999
    Years in Business:
    45
    Business Started:
    3/8/1979
    Business Incorporated:
    3/8/1979
    Accredited Since:
    9/22/2020
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    10:00 AM - 6:00 PM
    T:
    10:00 AM - 6:00 PM
    W:
    10:00 AM - 6:00 PM
    Th:
    10:00 AM - 6:00 PM
    F:
    10:00 AM - 6:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jon Safran, President/CEO
    • Mr. James Rockaway, CFO
    Contact Information

    Principal

    • Mr. Jon Safran, President/CEO
    Additional Contact Information

    Fax Numbers

    • (844) 364-1570
      Primary Fax

    Customer Complaints

    38 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/17/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have several lenses to sell and because I didn't know specifics for getting an online quote, I opted for a video call. Prior to this call I had a local photographer, well-versed in lenses stop by to examine them so I knew their value. On 4/3/24 I had a video visit with *********************. He examined all lenses by video. At the end I asked how much the quotes vary from the actual price. *** told me he is a conservative assessor and always tries to be as accurate as possible so as to avoid disappointment later. I asked how much it varies and he said about 5-10%. I thought that was great! I was quoted later that day at $420. So, I assumed somewhere between $350-400 especially since he rated all of them "bargain" which, if you read the "bargain" description, is hardly what my lenses were. So I took that as being good bc surely they'll get my products and see that they are in decent condition, albeit older, almost all have both lenses, and my quote will go up. I just received my final offer and literally gasped when I saw $203. Talk about a bait and switch. Over 50% reduction!! Of course they don't give you an itemized quote. Handy of them to keep that a secret. What a sham!! Complete liars and scam artists. I wish I had read reviews before I entrusted you with my equipment. I want my lenses back immediately and I turn here because all reviews I've read indicate no one gets back to you and customer service is a joke.
    Read More

    Customer Reviews

    1,527 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Douglas C

    5 stars

    07/10/2024

    Quality goods at quality prices. Product description and quality rating were spot on.

    Local BBB

    BBB Atlanta & NE Georgia

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