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ComplaintsforUnique Oils
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is my 2nd order with this company. The first order was prompt, and received. This time around, it has been terrible. On May 29, 2022 I ordered ******* from Unique Oils, in the amount of $44.79. Order number texted to me was #****. On June 1, 2022 a second text was sent to me with a tracking number for my purchase 1Z4853V10392403400. I never received my order. I reached them via chat on their website, as well as email, on June 19th, 2022. They informed me (via chat) that the post office had lost my package, and they would send out a new one. They also told me that they would use the same tracking number. I reached out again today, July 6th, 2022, and have had no response. I did find them on ********* under the Unique Oils name, and there is a call option. I called, and it comes up as ***************** LLC with a phone number ************. I was given the message they have a voicemail that hasn't been setup. As you can see, I have given them ample time, and multiple chances to correct this situation. this I would like to get my money back.Business response
07/22/2022
We dropped the package off at the *** and it was scanned. ****************** should have been in receipt of the package. The timeliness of being slower is being I was in the process of opening up 2 more locations. I am doing this by myself so I missed the order. I have a lot of orders coming in so it was an over sight.
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Contact Information
2059 Scenic Hwy N Ste 110
Space E12
Snellville, GA 30078-6165
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.