![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforValvoline Instant Oil Change
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
67192715149E9Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The establishment crushed my oil filter and could not remove it, but they failed to tell me and instead told me I was good to go. I continued driving, but I noticed my car was driving weird. My oil light then turned on, for which I called Valvoline; however, they wanted me to pay for another oil change. I then want to a local mechanic who showed me how they crushed the filter and how oil was flying onto the underside of my car, putting my engine at extreme risk.Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The date of the transaction: 05/04/23 Service provided: synthetic blend oil change. On may 4th, 2023 I went to valvoline for an oil change, my check engine light was on before we started. I asked one of the employees to check as to why its on. The error code she explain to me was POOll A Camshaft Position Timing Over-Advanced or System Performance Ban with no other error code, and she also asked another employee to make sure just incase she missed anything. After plugging the oil into my car they were finished and asked me to turn the car on. They told me I was good to go until I wasnt. A couple hours later I went to go start the car up, it sounded like a wood chipper pecking wood. The next day I called valvoline instant oil change and explain to them the problem, the manger ******** told me he would get his manger out to take a look and not to drive my car bc its dangerous. **** the manger came out to my school and told me there little no no oil on my dip stick I proceeded to ask how if I had gotten a oil change yesterday, and told me how the wasnt any, then grabbed a quart of oil and proceeded to Pour it into my car to get the oil to the top of my engine and kept checking the dipstick to make sure it read full. Im not sure how many times he had to pour oil but I can guesstimate it was about 4-5 times. He gave me another reading saying it was P0304 Cylinder 4 Misfire **** told me if this is their doing to let him know, he gave me his businesses card and left. I took it To the shop and they told me its my oil pump failing, and how I needed a new motor I called **** and explain the situation and he told me I was being taken advantage of because Im a high school girl and Im over reacting. He told me to take it to another shop, but it cost too much for another tow truck so I couldnt. Called corporate only for the manger from valvoline to deny my claim. My car is completely non-working. I have to purchase a whole new car.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.