ComplaintsforCertaPro Painters of East Metro Atlanta

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Today March 23,2022. Certa Pro **** Sharp. Had a contract with **** Sharp to paint a couple of rooms on the inside and all of the outside of my home. Horrible. I have one wall thats burgundy and they were to paint the wall next to it a light grey. The painter Did Not Tape the burgundy wall. At the corners the light color bled over into the burgany. I called ****. No answer. I then took pictures and texted him. Sloppy I dont care workers. He never called back. They next painted one ceiling white. The painter missed spots, so some areas were lighter than others. More sloppy work. After saying it would take only one coat on the ceilings. He never came out to look at the shorty work. Main lead worker stratuss arguing and using profanity about his shorty work. Very Disrespectful. See photos. **** finally picked up the phone and after taking a week off from work statesWe are going to part ways in the middle of a messBECAUSE He Doesnt believe the Customer is always right. One photo with no bleed over is the corner they did not paint. The next photo is the bleed over from sloppy work.

  

  Business response

  03/27/2022

  On 3/24 my crew arrived at the *****' house around 9am, led by a ******* I've employed for about 10 years, who does all of the interior painting at my own home, my parent's home, and nearly ***** nearby homes for customers who all rave about his attention to detail, and pleasant attitude.

  Shortly before 1pm I informed ************** that I was instructing the crew to finish only what they had started, and that we would not be returning, and that there would be no charge for what we had completed. 

  Here's why.....

  ************** texted me at 10:49am with photos and false accusations. I responded within 30 minutes explaining the error in her concerns. Thankfully the very photos she sent demonstrate what she was actually seeing, however ************** is not receptive to communication. Basically, she does not listen.

  The previous painter that she hired ran out of red paint, and did not cut-in a clean line down the right corner of her accent wall. The wall surface in that area shows uneven color, and the old off-white wall color is visible left of the corner. Our new **** paint is the 3rd color visible in the photo as we cut in a straight line along the left end of the right-hand wall. Since she was noticebly upset, and with it being such any easy thing to correct, my ******* asked ************** for the leftover red paint. The can was empty. He then purchased a new gallon of the same red paint and offered to not only cut-in where the previous painter had stopped short, but also to paint another coat to entire wall to ensure that it looked its best.

  We also painted one coat to a ceiling as defined in our scope of work, but since she had supplied bright white paint, and the original color was darker, it didn't cover well, and was clearly going to require a 2nd coat. This is very common in the painting industry, and was explained to ************** 3 days prior by myself on-site, and again over the phone on the 24th.

  I was there on the 21st to introduce myself, review the scope of work with **************, and to assess her character as a potential client in whom I'd be willing to extend the credit of our service for which payment is never requested until completion of the full scope of work. She had made disparaging remarks about my salseman in the days prior.  She had presented other "red flags" regarding communication skills and scheduling flexibility in regards to weather.  I regret not having had the courage to refuse our services at that time.

  There is nothing to refund, as there was no charge for our refusal to complete the job.

  Although I would have much rather gained another life-long painting customer, it was abundantly clear to me that the best course of action was to terminate our relationship with ************** immediately, despite the costs I incurred.

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