ComplaintsforI Envision Keys Auto Brokerage, LLC

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I Envision Keys auto brokage.6/7/2021 Car make and model: ***** 6 year: 2010 Nature of issue: I fully paid for my car in cash and received the bill of sale. The owner, Miss ********************** of I Envision Keys did not send me a title for the car and stated she is having difficulty releasing the electronic lien. She also said the business is no longer operating. Insurance and my family have been waiting for this issue to be cleared for over 6 months. Please release the lien on my car.

• Initial Complaint

  03/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I went to this business in the month of November of 2022 to purchase a vehicle. In the month of December when I tried to get the tag and registration for vehicle owner informed us that she closed the business and turned all paperwork into the state. The *** gave me an extension on getting the tag and registration. When I went back to the *** in the month of January I was told that the paperwork still has not been submitted to receive the tag. Working with the financial company they closed the account and gave me the care because they had not luck in trying to contact the owner. I have tried on numerous occasions to contact the owner and still no luck. At this point and time, I am stuck with a car that I cannot legally drive because I have no paperwork to register the car or get a tag. While filing paperwork to get a title bond the *** stated that the only way they could help me is if the dealer finishes the title process or I would have to go through a tedious process to get this done myself through the Secretary of State. I am very disappointed that I spent hard on money for a vehicle that I cannot drive. I am reporting this because I am not sure whom else has received services from this owner and are going through the same thing.

• Initial Complaint

  10/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle on 9/30/2022 by 10/10/2022 the vehicle stopped on me I drive Lyft so I had a passenger in the car I contact the woman Ive been working with whom was very nice at first started giving me the run around while im stranded she gave me several different numbers to call who said I dont have a contract with them never seen was I ok I contact her the next day an she told me I was responsible for the vehicle I tried everything to get this car fixed I put so much money in the car an its still not working its in the same spot when it stop running Im losing money I dont knw what to do at this point

  Business response

  10/19/2022

  We understand the unfortunate events that occurred with ***********. The vehicle is under warranty and it is the consumers responsibility to get the car to the shop. Until the customer gets the car to the shop there is nothing more we can do at this time. We have agreed to fix the vehicle under the warranty she was provided. 

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ON NOVEMBER 30, 2021 I PURCHASED A 2009 DODGE JOURNEY THAT I WAS TOLD HAD ONLY NEEDED AN OIL CHANGE THAT IT JUST HAD A 100POINT INSPECTION COMPLETED ON IT THAT HAD A 6 MONTH WARRETY ON IT FOR MAJOR REPAIRS THAT DIDN'T STATE AN UP TO AMOUNT. THE FOLLOWING DAY DECEMBER 1, 2021 I GOT AN OIL CHANGE. APPROXIMATELY 2 WEEKS LATER I REACHED OUT AND NOTIFIED OWNER I HADN'T RECEIVED MY LICENSE PLATES SHE ASSURED ME THEY WOULD ARRIVE PRIOR TO TEMPORARY PLATE EXPIRING ON JANUARY 22 I NOTIFIED DEALERSHIP/OWNER I HADN'T RECEIVED PLATES AND THEY WERE AT THAT POINT 14 DAYS EXPIRED SHE STATED SHE FAILED TO COMPLETE PAPERWORK WITH DMV AND HAD TO GO TO DMV TO COMPLETE IT. I WAS ABLE AT THAT POINT TO GO TO DMV AND GET PLATE AND I HAD GO PAY AN ADDITIONAL $20 WHICH WAS SUPPOSED TO BE INCLUDED IN MY PURCHASE PRICE. APPROXIMATELY AROUND FEB 10 ************************ ACCELERATION OF VEHICLE THE NEXT DAY I REACHED OUT TO DEALERSHIP/OWNER MADE HER AWARE OF ISSUES SHE STATED TO NOTIFTY WARRETY COMPANY AND KEEP HER ABREAST OF RESULTS, I DID JUST THAT. AFTER TAKING VEHICLE TO MECHANIC I WAS NOTIFIED THE ENGINE NEEDED REPLACING DUE TO PRIOR DAMAGE ON VEHICLE PRIOR TO MY PURCHASE AND WARRETY COMPANY WOULD ONLY COVER UP TO $2000 OF REPAIR AND I NEEDED TO COVER THE REST OUT OF MY POCKET TO REPAIR. I CALLED AND SPOKE WITH OWNER TO MAKE HER AWARE AND SHE STATED IT WAS NOTHING HER BUSINESS COULD DO, I REQUESTED INFORMATION ON WHICH MECHANIC THAT DID THE INSPECTION AND COPY OF IT SHE REFUSED TO PROVIDE ME THE INFORMATION. WHEN I MENTIONED ME MAKING A COMPLAINT SHE HUNG UP THE TELEPHONE INTENTIONALLY ON ME. AT THAT POINT IT WAS NOTHING FURTHER I NEEDED TO SAY TO AN OWNER WITH SUCH POOR CUSTOMER SERVICE. I WOULD LOVE TO SEE THE VEHICLE I PURCHASED REPAIRED APPROPRIATELY THE VEHICLE IS STILL NOT RUNNING APPROPRIATELY AND IS IN AND OUT OF REPAIR SHOP AND OR ASSISTANCE IN THE REPAIRS SINCE THIS WAS A PRIOR ISSUE THAT WAS NOT DISCLOSED

  Business response

  06/09/2022

  We understand your frustration, the vehicle was sold as is (from the dealership) with a extended service contract. Unfortunately, we are not able to assist beyond what ************ is covered to do. 
  

  In reference to your phone call we advised you we do not have to intake your verbal abuse and will proceed to disconnect the call if continued. Also that we would call you when you calmed down. 
  

  Customer response

  06/09/2022

   
  Complaint: 17338840
  
  I am rejecting this response because:
  Mentioning a report to be filed with the  BBB is not verbal abuse. You were aware of the potential damage to the vehicle and failed to disclose that information. The 100point inspection you stated that you had on vehicle  still not been disclosed which leads me to believe that was a false statement stating it was completed.
  Sincerely,
  
  *********************

  Business response

  06/09/2022

  We did not hide or mislead your purchase. You test drove and was more than welcome to do further due diligence. The vehicle passed emissions, inspection nothing at that time indicated there was a further internal issue. We do have the recording of the call it was not the threat to BBB that discontinued the call. We do understand your frustration

  Customer response

  06/09/2022

   
  Complaint: 17338840
  
  I am rejecting this response because:

  It seems to be evident that others get the same response I received these are per ****** reviews I'm seeing now. But please notice the response from the business stating a breakdown business stated if the issue would have happened upon purchasing they would have completed the repair, my question is what's the difference in my case and these are recent reviews
  
  Sincerely,
  
  *********************

• Initial Complaint

  05/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2 weeks ago I purchased a car from this business. It has been at the mechanic shop since. Velynncia said the company would pay for the tune up and for anything else that is majorly wrong with the vehicle. The mechanic reached out to Yalisa and asked when the money would be sent so he can start the work and she responded with idk. If you call them theyre extremely rude and will yell and hang up the phone. I am tied into a loan because I financed and cant even drive the car. They are doing nothing to help and basically scammed me into buying a car that isnt drivable. I was told that even if I bring the car back I will not get my money back. This company is just bad business. Reading some reviews this isnt the first time it has happened.

  Business response

  05/12/2022

  We have called you several times from the office but our calls get forwarded. You insist on reaching out to an employee that is on vacation vs communicating with the office directly. We advised you what was repaired with the car and that it was misfiring and needed a tune up. You asked for repairs outside of what we agreed and we stated we can not honor that. If you would like us to pay for the agreed repairs please send the paid invoice to be reimbursed or give us the shop information. Yes we did say you will not get a refund because you had 25 minute test drive and stated you wanted the car despite the misfire. Thank you 

  Customer response

  05/12/2022

   The owner of the business was not on site and was not in the car during the 5 minute 2 mile test drive. The person who sold the vehicle stated the car needed a tune up before getting in the vehicle. I responded by saying, is the check engine light on she stated yes and I asked for the codes from her mechanic. She stated the mechanics machine was down when the clutch was replaced and couldnt tell me what to e codes were. She then stated they would pay for a tune-up and any other major issues with the vehicle. Upon putting the car in second gear, the SALESPERSON stated does it even go in second?! Because the vehicle sputtered and refused to take off. She was aware of the issues of the vehicle and stated they would pay over the phone via credit card when an invoice was received. The invoice was given two days later and the ***** began communication at that point stating nothing would be done outside of $344. She also called me later that morning. I expressed that I had nothing to say unless payment would be discussed. She then stated I was irate and hung up on me. There is no reason to call her back or go to her business if she feels a passionate convo about business is and me spending over 3k on a car purchased less than a week prior on things that just make the car DRIVABLE AND SAFE!, irate. Furthermore she has tried to protect her employee from her statements on fixing the vehicle by exiting her from the situation and saying she is on vacation. The employee has had no issue saying to my Mechanic that she will talk to the owner and she understands our concerns. Lastly, the owner of said business has made this a public issue by discussing it with ******** friends and also made it a race matter? Bad business on bad business. Again, the person communicating with you all WAS NOT ON SITE AND WAS JOT APART OF ANY OF THE CONVERSATION myself and the salesperson had in the vehicle or during the sale.

  Business response

  05/12/2022

  We owe form in contract states that we will fix the misfire issue. Im sorry you want to negotiate after the sale is done. If you would like us to honor the we owe we will send the payment to the shop with the proper invoice. Based on your comments you only want us to cover $3,000 and nothing more. Unfortunately we can not do that. The employee is not liable or responsible for the repairs. Yes this is above her job description and she has been advised to not speak on this matter as she does not have the authority to approve anything. ************ is the office number. You called my personal cell phone before office hours, we do not have to accept name calling and bashing in order to assist you. That is considered irate we said we could and will speak once you were calm 

  Customer response

  05/12/2022

  It is not my responsibility to continue to attempt to communicate with someone who calls disputing their facts irate. Again, I am asked to call her so that she can express that she will not pay what is owed and will not accommodate what her employee promised. In that case, nothing further needs to be discussed and the BBB can make the decision on if this is a normal or fair business practice. I am clear that she has a check for $344 which is a fraction of what has been paid. No other reason to call. As I expressed before, instead of making this a show for ********* she should have used those same hands to dial my number or the mechanics number for payment. I wont kiss anyones **** for proper treatment and fixes that were expected and should have been honored. And NO CUSTOMER should have to use their warranty three days off the lot unless it was their cause. This was not my cause.

  Business response

  05/23/2022

  Hello

   

  we understand your frustrations and we are willing to pay the $344 we originally agreed on for the vehicles tune up. 

   

  I can not honor additional repairs that was not brought up at the time of your test drive and prior to sell. 

  Customer response

  05/23/2022

   
  Complaint: 17189673
  
  I am rejecting this response because:
  The person responding was not in the test drive and has no idea what was said or promised. She just doesnt want to pay what her sales rep said she would on behalf of the business after seeing how in need the vehicle is of repair and the cost to actually make it a safe working vehicle.
  Sincerely,
  
  *************************

  Business response

  06/06/2022

  We have give the customers several options, 1 return the vehicle and be released from his loan. Or pay the $334 related to the misfire we originally agreed on. Customers refused both options, there is no active loan at this time. We do not have any other remedies to resolve this issue. 

  Customer response

  06/06/2022

  Complaint: 17189673
  
  
  I am rejecting this response because: **************** has continued to lie to the BBB as she did to me. I have attached my live statement downloaded with todays date as well as a screenshot of the account with payoff balance effective today and good until June 16, 2020, again, FROM MY OPEN AND ACTIVE LOAN ACCOUNT. She is simply trying to buy herself some time based on her not being at the dealership, AT ALL, during the sale or purchase of the vehicle and not having accurate info as to what was said on the day in question. She is looking for a way out but continues to get caught ** in her own game. Again, the $344 was definitely rejected because it was not agreed to at any point and definitely isnt enough to fix a misfire. 
  
  
  Sincerely,
  
  
  *************************
  

  Business response

  06/07/2022

  Hello

  attached is the official reassignment, we gave notice to customer while this was still being worked on. He refused to turn the vehicle over today. Per the receipts be provided and ************************ the misfire repair is $344.00. At this time this is a civil matter because he is not longer in contract and withholding the vehicle. A warrant has been filed today. 

  Customer response

  06/08/2022

   
  Complaint: 17189673
  
  I am rejecting this response because:
  The dealer is now in possession of the vehicle. I now need my $1600 down payment and the $1500 in parts and labor paid on the vehicle this Demon now possesses. The mention of civil doesnt change that or the facts of this complaint.
  Sincerely,
  
  *************************

  Customer response

  06/09/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, there is still plenty of money I am owed based on the work that was done to the vehicle that was paid out of pocket and the down payment being held. I find that more than Mediation is necessary but I will take mediation in an effort to get whats due/owed back to me.

  Regards,

  *************************

  Business response

  06/10/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩