ComplaintsforJimmy Britt Chrysler Jeep Dodge Ram Statesboro

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Transaction was ******** Bought * Bridgestone alenza ********* warranty ****** miles mileage ***** ********* called and talked to ****** my tires was worn mileage was ***** he would call me back *** ** ** *** ***h also called Bridgestone had a reference # 1****** Nov/ o* ** De* ** * ** ****** calls n says I have to bring vehicle in so it can be measured and photos taken Dec ***** brought it in Jan ***** called ******* m****** ******* a woman didn't get her name but said stay by phone will have someone call me ******* they would get back to me on ******* talked with taylor p manager said he would find out ******* bre calls said because time lapsed would have to come back in and get it remeasured and photos and back in jan would have paid *** but now it's more I called Bridgestone back and they said bre called in Jan said my tires was a* * ** th joy told me that 78% pay on tires if * ** so actually they would pay more because my tires was that bad at ** thousand miles but because it's been so long J**** ***** would have to refile bre told joy that they tried calling me. (which is a lie) now they want me to drive ** miles sit another * hours to go back through this mess again. Because of there incompetence

  Business response

  04/02/2024

  *********, this is the first I have heard of your issue.  Have you requested to speak to any of my managers here at the dealership?  If not I would be more than happy to help you with your issue.  I will be reaching out to you via phone to help you reach a resolution.  

  ** *****

  GM

  J**** ***** CJDR

  Statesboro, GA

   

  Customer response

  04/08/2024

  Thank you for your help this has been resolved 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In August of 2022 my dodge Durango was taken to this dealership for services once I received the car back in Feb 2023 on the way home car comely shut down only going 45 miles an hour Once home we began calling them to come get our car they placed a parts warrenty on it. It took until may 2023 to have someone tow our car from Jimmy Britt dodge back to woody folsom since not answering phones after told we need 13000 new motor they put car back together inaccurately and it fell on them to fix with the warrenty. I have called monthly with no news of my vehicle but it's in line and completely in parts they will look and call me back. I never recieve a single call back. Because of this I have had to leave my job because i have NO TRANSPORTATION. AND I still pay monthly payments on this car with no offers for a rental or replacement. Or an option to provide to take my vehicle somewhere it can be serviced without charge to me due to their negligence. I have more documented notes if requested from other parties if needed.

  Business response

  01/12/2024

  WHEN THE VEHICLE LEFT OUR LOT ON 1/16/23 IT WAS RUNNING FINE..THE CUSTOMER IS SAYING THEY CALLED WHEN VEHICLE BROKE  DOWN, WE HAVE NO RECORD OF EVER BEING CONTACTED BY THEM...THE CUSTOMER TOOK THE VEHICLE TO ANOTHER DEALER FOR THEM TO REPAIR, THAT DEALER TORE VEHICLE DOWN THEN DECIDED NOT TO REPAIR PARTS WAS PUT IN VEHICLE THEN CUSTOMER HAD TOWED BACK TO US..THE VEHICLE IS STILL HERE TORE DOWN..WE CAN NOT DO REPAIRS DUE TO WARRANTY COMPANY  SAYING THEY WILL NOT PAY CLAIM..IT IS NOT OUR RESPONSIBLITY TO REPAIR VEHICLE BECAUSE IT WAS RUNNING FINE WHEN LEFT OUR LOT..WE DO NOT KNOW WHAT OTHER DEALER DONE TO VEHICLE SO THERE IS NOTHING WE CAN DO AT THIS TIME WITHOUT CUSTOMER AGREEING TO PAY FOR REPAIRS.

  Customer response

  01/13/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I was informed by my warrenty liberty shield while my vehicle was in the care of jimmy britt i had to call ******** towing had to bring it back to your dealership from a statesboro dodge location, , that you misplaced the cylanderhead. I was informed by staff can't fix cars or look at them sorry we haven't called back we can't keep a tech. Only tech they have is ******. I was informed by ******* I have a parts warrenty with u. Since I didn't by the car from there you were responsible fixing it. 

  Regards,

  ******** ****

  Business response

  01/16/2024

  YES WE REPLACED THE CYLINDER HEAD..WHEN VEHICLE LEFT OUR LOT IT WAS RUNNING FINE..CUSTOMER TOOK VEHICLE TO JIMMY BRITT AND THEY TORE DOWN VEHCILE THEN REFUSED TO DO WORK TOLD CUSTOMER THAT THE VEHICLE NEEDED AN ENGINE AND THAT IT NEED TO BE SENT BACK TO US..SINCE VEHICLE IS BEEN HERE WE HAVE CALLED JIMMY BRITT THEY WILL NOT GIVE US A COPY OF A TICKET AS TO WHY THEY SAY ITS NEED AN ENGINE AND WE CAN NOT PERFORM ANY TEST ON THE VEHICLE TO VERIFY AS TO WHY THEY ARE SAYING THIS BECAUSE VEHICLE IS TORE DOWN.. 

  Customer response

  01/17/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  I have no idea what I should do next when both my warrenty company the insurance adjuster and everyone else has pointed me back to your dealership. 

  I am in no way at fault for the vehicle being returned to you in the condition it was in. I understand u said it ran fine when it left we didn't even pick it up from you guys we picked it up at ******** Cheverote so you never seen us leave in that vehicle. 

  I need to know whose responsible to fix this if warrenty company says you. 

   

  Regards,

  ******** ****

  Business response

  01/26/2024

  GOOD AFTERNOON,

   

  WE HAVE SPOKE WITH **** AT LIBERTY SHIELD AND WE HAVE BEEN TOLD BY THEM THAT THE CUSTOMER NEEDS TO TAKE THE VEHICLE BACK TO JIMMY BRITT BECAUSE THEY ARE THE ONES THAT HAVE CAUSED ALL THE ISSUES..LIBERTY SHIELD IS TELLING US THAT THEY HAVE IN RIGHTING WHAT JIMMY BRITT DONE TO THE VEHICLE AND THEY SHOULD FIX IT..WE ARE GETTING THE TEXT SENT OVER TO US THAT PROVES JIMMY BRITT IS AT FAULT..

   

  Business response

  02/09/2024

  This vehicle was repaired by another facility and then brought to us to fix their mistake. We advised customer on needed repairs and submitted to their warranty company.  Their warranty turned down the claim and the customer did not want to pay for the work out of pocket. We did not repair the vehicle and customer picked the vehicle back up. It has since been taken to another dealership that has not repaired the vehicle either. This complaint should be with the people who did the work before the vehicle was brought to us, or the dealership it currently sits at.  We did not even charge the customer for inspecting the vehicle for them as we did not do any work to it.  I have attached a copy of the original repair order where the customer disclosed to us someone had already worked on the vehicle before they brought it to us and that Liberty Shield Warranty denied their claim.  It all so shows where we did not charge the customer for the inspection nor for lot storage even though the vehicle was left at out store for an extended period of time. I have not been contacted by this customer in the seven months I have held the position of GM at this location, nor has the customer ever contacted our Service Manager ******* **** in the nine months he has been employed here. A bad repair by another facility should not warrant a negative on our Better Business Bureau account.

  ** *****

  GM

  Jimmy Britt CJDR

  Customer response

  02/12/2024

   

   Complaint: ********

  I am rejecting this response because:

  I have went through every measure possible based solely on the phone call with your service department I have been in conflict with woody folsom. For past year, because of what you told us. Someone broke something on vehicle before inspector arrived I have attached warranty for you to cover repairs and woody folsom has attached documents as well that now say you will have to fix..  

  Everything is in the report, I'm sorry it's came to this. But I have tried to get woody folsom to cover but you were approved by warranty company to replace parts as needed not the brand new motor you claimed. Again it's in the papers 

  Regards,

  ******** ****

  Business response

  02/16/2024

  ********, when would be a good time for you to come by and discuss this with me as I have still not spoken to you other than through this platform.

   

  ** *****

  Customer response

  02/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

   

  I have recieced an email. 

  I replied with a date to discuss but until I have had an opportunity to hear from you first exactly how you plan to move forward I'd prefer to leave this open. 

  Regards,

  ******** ****

  Business response

  02/23/2024

  Met with the consumers on 2/23/24 to discuss the situation and options. It was agreed that consumer would have the vehicle towed to Jimmy Britt CDJR on 2/26/24 to have the engine inspected and Jimmy Britt agreed to cover the cost of the towing and inspection. If the cyliner head/cam shaft can be replaced or repaired to properly repair the engine, it will be done at Jimmy Britt CDJR expense. If the block is determined to be warped or damaged due to overheat, Jimmy Britt will open a new claim with the consumers warranty company.

   

  Customer response

  02/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** ****

   

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Friday April 1st 2022 I was in touch with the sales team ( ******* ****** ***** ) at Jimmy Britt CJDR in Statesboro, GA about a used 2014 BMW 328d that I was interested in purchasing from them. We agreed on a (cash) price for the vehicle of $12250.00 with a complete service performed and for them to repair a leaking valve cover. I told them that I would be at their location at 9AM the next day. They said that the vehicle would be ready for me to purchase and pick up at this time. I had to travel over 2.5 hours to get to their location. A friend drove me down there from Pelion, SC and dropped me off. When I got to the dealership on Saturday April 2, 2022 at 9AM ****** met with me and we went and test drove the car and the valve cover was leaking so bad that the oil was getting on the exhaust and the smell of the smoke was coming in the cabin of the car. I let ****** know that this is was a huge problem and that it should have been fixed before I got there as the sales team stated that it would be. We got back to the dealership and ****** brought ***** to the office to speak with me. ***** stated that the leaking valve cover fix was not part of the agreement at the purchase price of $12250.00 even though I have text communications from the sales team that it would be fixed at this price. ***** then wanted to charge me more for the car to fix the leaking valve cover and also stated that they would have to order the parts for it to be repaired and that it may take a couple of weeks. I asked ****** and ***** how would I be able to get home because I would not trust a car that was leaking that much oil. They offered to have someone at the dealership to drive me home. The next thing I wanted to know was if they would deliver the car to me once it was repaired and they said that there would be a delivery fee. I felt like they should deliver to me since they claimed it would be repaired and ready. I told them I would sign the sales document and pay for the car when repai

  Business response

  04/08/2022

  I agree that there was a communication issue when it comes to this transaction. After looking through the text & notes it seems that we did agree fix the oil leak but we never agreed to have it fixed before he arrived the next day @ 9;00 am. According to the text back and forth it states that he is welcome to come inspect the car and make sure it was up to his standards before he made a decision. We do our best to be completely transparent as a dealer for example when we inspected this car we found that it had an oil leak coming from the valve cover and we disclosed this information to this customer and any other customer that inquired about this car as well. According to the time of the text it was around 3:00 in the afternoon and there is no way we could have enough time to repair the leak before 9:00am the next day. I feel this is where the miscommunication comes into play we did agree to fix the car but may not have been clear enough that we could not have it fixed by 9:00 am the next morning nor were we gonna fix it until we knew that he was going to purchase after he inspected it for himself.

  This car has over 173000. miles on it and is not something that we would normally keep on our lot for retail. I decided to list it on the retail market because of how clean it was and how well it checked out during the inspection. With every intention on if it did not sell with in a few weeks then I would send it to the auction to sell. This is why the valve cover leak was not fixed prior to a retail sale and the reason we invited the customer to come inspect the car thoroughly before making a decision on buying. If all checked out for the customer then we would be glad to fix the oil leak if not then I had the option to sending to the auction without having the added expense of repair.

  As far as the pricing is concerned he had been dealing with ***** on of our internet managers on the pricing the whole time and somehow ended up talking to ***** about including the cost of the repair in the price which I agreed to do. ***** was unaware of this conversation so when *** ***** came in ****** priced it to him for the internet price as-is and gave him a price with repairs complete. Of course this upset *** ***** as it should have and he told ****** that he had negotiated with ***** to have the repair included in the price when ***** confirmed he apologized to *** ***** for the miscommunication on our part and corrected the pricing to include the repairs as agreed.

  We will still be glad to honor that deal and deliver the car to at no charge to *** ***** if he still wants the car for as long as it's still available. 

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was over charge $3500 for warranty and also $1000 for Gap insurance the jeep has a wobbling at the back tire i just got the car. On the 3/26/2022 and took it right back on 3/28/2022 Monday because i had to wait until the open i was disrespected but the Manger and the sale guy that told me to come back today im so hurt and so interrogated by the way I was treated disrespectfully manager telling me he can't tell me when to come back he's not a mechanic like I expected better results the manager the manager is going to ask me where I'm from that shouldn't matter where I'm from you didn't ask me that when I did business with you guys on Saturday wow disrespectful no good service at all until they get your money it's over very unpleased

  Business response

  03/30/2022

  **** ****** was given the option to purchase a service contract at the cost of $3554.00 and Gap insurance for the cost of $1000.00 in which she elected to purchase both products if she has changed her mind about the products or feel that she was overcharged then we will be glad to cancel them. She did come back in on Monday with a complaint about a vibration in her car when we looked at it we found that there was a tire that had some cupping that is causing the vibration. We immediately ordered new tires which will be in tomorrow to rectify the issue and set an appointment for her to bring her car in for the new tires at no cost to her. 

  Business response

  04/07/2022

  **** ******, I have done everything you have asked from my company without hesitation. When you were dissatisfied with the first car you purchased because of the vibration we immediately had you bring it in to find out what the issue was. Come to find out it was some minor cupping on a tire (not a safety issue ) I agreed to install a new set of tires to make sure that you were happy. We did not have that size tire in stock so we ordered some and scheduled a time for you to bring it back within 48 hours.

  After doing that then you came to me and said that you really could not afford the car and wanted to get into another car that we had on the lot. I was able to get that worked out for you by canceling the first purchase before the tag & title paperwork was completed. You were extremely happy when you left here  with a less expensive car that you picked out. Now it seems that you are unhappy again unfortunately too much time has passed since you purchased this last car and your tag and title paperwork has been processed and taxes have been sent to the state. Therefore I will be unable to fulfill your request. Our dealership has done everything that you asked of us up to this point and I feel that we have fulfilled our obligation to you. 

  Customer response

  04/08/2022

  ** ********** i just don't have $1000. More for down payment I've but down $4000 and i really can fine anymore monies i maximum out and i have a family crisis i explain to you on yesterday u said to me my problems is not your and this i know you said to me you're going to court i give you'll the keys to the jeep when i was there you guy's refused to take you'll jeep i haven't sign any bank paper has yet i just had the jeep about 2 1/2 weeks now no tag has been issued to me yet my payments is no due until 10 May 2022 a month away you can Cancel this jeep out if it going to be so much drama and issue's with this vehicle i really can't and will be stress over this i have to much going on that i have to deal with that this present time so please save us both the drama and fund me my $4000 please thanks

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