ComplaintsforBRS
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Estimate 354, 6/26/2022 Provide & install 400 sf of sod behind pool. Provide & install landscaping fabric on remainder of back yard totaling approximately 5200 sf. Provide & install 32 yards of Pine Bark mulch. TOTAL $2950.00 Invoice 193, 7/1/22 Deposit Required $2000. Jul 7, 2022 at 9:32 AM Funds sent to Ronald Bowerman $1000.00 with Zelle from my savings account ending in 9498. Fri. Jul 8, 2022 at 6:55 AM Funds sent to Ronald Bowerman $1000 with Zelle from my savings account ending in 9498. In early August Bowerman said that he would be starting project on Tuesday...he never showed up. Fri Aug 17, 2022 text sent to Bowerman regarding pool connection for pool waste water broken most likely from tractor pulling up pvc pipe. He said he didn't do it. Bowerman said having problem getting wood bark delivered. Rainy days started and that was the next excuse for 2 months of not starting the project. I sent them email made ultimatum that project needed to be started by 31 Sept. 9/22 a txt to me said he would be here in 2 weeks. 10/3 he txt he would be here within the week to start project. On Bowerman said he would be at my home to start project 10/10...never showed. 10/18 I asked for my deposit of $2000 to be refund. Then said he would be at my house by 5PM to discuss finishing project or refund. He never showed up. 10/20 I sent a text and simply said, please refund my $2000.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.