Business ProfileforDave's Appliance Warehouse

Nightmare! I would never refer anyone to buy any product from this company. I purchased all new Bertazzoni appliances, microwave drawer, and new Whirpool washer and dryer. They ensured me that it was better to buy through them than a local franchise company like ********** or ****** because they can speak directly to the companies if any issues should arise. False! My appliances were delayed. My stove arrived damaged. So, my husband picked up all of the other appliances. When opening the washer it arrive damaged with chunks knocked out of the paint. The microwave drawer box was opened when he got it. So, when he pulled it out, the entire drawer was damaged. When my husband called they said no you can't keep it, as the warranty is voided and if anything happens they will not cover it. They said we will order a new one. This was 12/23 .....*************** is now 4/23 and we have not heard a word from them and I still have a brand new damaged microwave drawer with a voided warranty. In addition, the dryer does not dry well. WE had to contact customer service to get a technician to look at it. I asked what to tell them about the missing paint and damage. She said just don't mention it to them. Moreover, I specifically said I did not want a convection stove..... she continued to show me items that were convection In fact, I didn't pay attention to the receipt that said it was a convection stove because it was the dimensions and look that I wanted. So, I paid for a stove that I repeatedly told her I didn't want. It works and it is fine but the customer service rep didn't listen to my needs and wants through the entire process. Moreover, once you stroke the check for them communication is terrible. Based on the review and my experience, the communication, products, and customer service are terrible. I need a no star review. One star is gracious.