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ComplaintsforKensington Pointe Homeowners Association Inc
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Complaint Details
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Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had a violation that required me to move my utility shed on the 13 of December 2021 I contacted ******************************* and asked for more time to remove the shed I told her that it would be moved by January 10 2022 she said she would note it on the calendar I removed the utility shed on January 4 2022 then I asked the *** if I had to pay the fines since I had the shed removed then ***************************** contacted me and asked me to send the pictures showing that the shed has been removed and that she would she if they would take the fines off I didn't hear back but they keep accessing a ***** a week fine.***** to this I filed a dispute and according to the by laws I was supposed to have a hearing in front of the board they did acknowledge that I had filed for a hearing but I never got a hearing.Business response
02/15/2022
Good Afternoon,
The homeowners violation was closed and their fine balance adjusted to $0 on 2/2/22.
The violation began when it was discovered the homeowner had more sheds (3) than was allowed in the community. The *** compromised with the owner by allowing them to keep two sheds. They were given a window to remove a shed. Once they reported they completed the removal, we requested photos of the area to confirm the owner complied. Once we had the information needed, the violation was closed and the fines were waived as agreed.
*******************************, CAM
Customer response
02/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.