ComplaintsforPaul Davis Restoration of South Atlanta

• Initial Complaint

  06/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During the recent water damage restoration, I selected a company highly recommended by Nationwide and was pretty much coerced into using **** Davis Restorative of S. Atlanta, after Nationwide stated if I use someone not affiliated with them the work wouldn't be warranted. I took a chance. I felt confident with ***************************. mgr. walk thru. I though we'd had an understanding, but not so. Before the project started disruption began concerning the discussed avail days, the workers significant language barrier, constant miss communication, slothfulness in requesting additional approvals, accusations, and not honoring agreements. There were so many addendums, I can't tell if they a trying to slip one over on me [it sure seems like it]. Especially since they knew updates before me.Although, for the good that has been done, I appreciate, but it doesn't cancel out the disruptive process, anguish, miscommunication, and blatant disregard for explicit requests and instructions discussed and vowed to be followed [with constant reminders]. I haven't been properly communicated with and feel like they took me for a joke and didn't seriously consider attention to detail. The work looks like amatuers and everything on the proposal isn't being done accordingly. One minute they say something is approved and the next it isn't then it is???? They leave trash, don't properly cover areas, paint specs on my new door knobs, painted my back door like a child, scratched my 3 mo. old Frig while apparently cleaning it but if it had been covered properly it wouldn't needed that much dusting off. The 1st day my upstairs was covered in dust even though I had all the drs closed, my oven was left unpluged for 3+ days & when reconnected they didn't light the power light but did come back out to do it after I furiously voiced my alternatives. Nationwide changes seem to reflect their benefit. I have 3+ adjustments of which I received after the contractors. JUST SLOPPY WRK Claim # ******-GO

  

  Business response

  06/26/2023

  Project Manager ******************************* met with Homeowner to address all issues on 6/21/2023 at 10am.  Scope of work was discussed and a plan of action was implemented.   *************** will allow **** Davis of South Atlanta to complete the work and ******************** will personally do a walk through with her at the end of the job to address any concerns or questions.  

  Customer response

  06/26/2023

  While there was a meeting to discuss concerns and to assure unfinished/sloppy work would be corrected, I'm still awaiting the final results of the alterations requested and stated would be address in the original estimate, as well as, the final carpet cleaning, refrigerator top door and the walk-thru. Then a more updated response can be given. 

  

  Business response

  06/27/2023

  ******************** has stated a revised estimate was sent to the customer today 6/27/2023.  Final cleaning and carpet cleaning is scheduled for Friday 6/30/2023.  He is also speaking with the Production Coordinator to address the refrigerator damage and meeting with the homeowner next week for the final walkthrough. 

  Customer response

  06/28/2023

  For now this is acceptable per fulfillment of the reply from the business.

• Initial Complaint

  04/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They replaced my kitchen counter, due to water damage. The counter keeps pulling away from the wall this is the second time in a year time that this has happened. There is is an inch and a half gap, allowing insects to freely come in my house. No one will come out to repair it, even though they have a five year warranty on their work. I have been texting the project manager for 2 months and eventually he will respond back with, I am working on it. I just want to get the counter replaced properly!!

  

  Business response

  05/19/2022

  We have an appointment Monday morning to look at issue in hand and schedule repair.

   

  Thanks,

  ***************************

  Customer response

  05/19/2022

  Project manager finally came to view the poor workmanship. Another project manager is coming out again this coming Monday to look again. I hope this will get completed. I am not ready to call this resolved until it is completed and completed properly. I would be happy to respond back once that happens.

  

  Business response

  05/23/2022

  We are going out this morning to evaluate the tops and get a schedule together to remedy the situation.

  Thanks,

  ***************************

  Customer response

  05/23/2022

  Yes, they came out this morning as they said they would. 2 gentleman I have not worked with. They were prompt, friendly and polite. They explained what needed to be done and they are going to contact a contractor. So far they are coming thru with getting this issue resolved. Again, I will closed this once it is completed.

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