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ComplaintsforEar, Nose & Throat Institute
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In the Fall of 2021, I paid $2800.00 for a 1 year supply of allergy treatment. The business committed to a 4 part series of allergy drops that are about 3 months each, and after each session of drops, they would provide a new batch of drops for the next series, to be distributed by appointment. My follow up to receive an new batch of drops was set with an appointment date of 8-22-2022. After waiting at their office for over an hour for my appointment to receive the batch, I was informed by the receptionist named ****** that there was no batch prepared.After leaving the office, I contacted the billing department via phone for a refund. After explaining to the woman on the phone, ********, what happened at the appointment and that I would prefer a refund, she advised me that it was being processed, to take up to 3 weeks. She said that if there were any issues with processing, I would be contacted by her supervisor named ***** within a day or two. I was not contacted by anyone and have yet to be contacted by anyone regarding the refund.I waited the 3 weeks, and called the billing department 10 times since 9-12-2022 with no one answering nor returning the messages I have left on their voicemail. I called the general switch number on 9-26-2022 and spoke with someone named *******. She advised that she saw a case in my file for a refund, and advised that she will add a note to the case that I called to inquire, for someone in billing to return my call. She also advised me that their was no contact to the billing department by anything other than the given phone number I have. I asked for an email address and she said there was none for them. I asked for a physical address for the billing department and she advised that she did NOT know of one. Because of the length of time I have not been taking these allergy drops due to their poor operations, I have to now start an entire new program. Thus I am requesting a full refund of $2800 for this failed allergy treatment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.