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ComplaintsforTitan Build Group
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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a deck built January/February 2023. My husband noticed a bow in the wood on the top part of the deck in May. I contacted *********************** Thursday, May 4, 2023 via text and phone. The text that was sent had two pictures of the wood that has a bow in it. I sent an email to ****************************** on Friday, May 5, 2023. I did not receive a response about May 4-5, 2023 outreach to ***********************. I attempted again to contacted *********************** on Friday, May 12, 2023 via text, and by phone. I was unable to leave a message because the voice mailbox was full. No response from the text sent on May 12, 2023. I sent a email on Wednesday, May 17, 2023 informing *********************** that I hoped to hear from him by the end of the week or I would have to take different actions. I did not hear from *********************** by the end of the week.This is the reason why Im filing this complaint because my deck is under a 10 year warranty and *********************** was paid in full when the job was completed. I had other issues with his service and just wanted that statement documented. If that information needs to be shared I will be happy to share that information. At this time I would like wood replaced with the bow in it.Thank you for taking the time to read my complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.