ComplaintsforSuper 8 Motel

• Initial Complaint

  10/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company has many saftey hazards and health concerns aswell as a lot of children staying here I just want this building to be fully checked inside and out before children and elderly people can stay here this place has reviews good and bad but yet while staying here the most good youl find is in the people not the building or the standards of the place it self there are German roaches infested in this building inside the back of fridges, dressers, in the walls, dont let me get started on the mold going from ac units all the way to the walls the picture frames and the ice machine, the furniture and top blankets have been here since this building was first bought half the fridges are frozen over and you cant use them microwaves that spark and catch on fire outlets that burn in guests rooms light fixtures hanging from ceilings holes in walls and doors and dont come here with the expectation of being able to feel safe because when theres supposed to be 3 locking systems in these doors half only have 1 and the fire detectors havent had new batteries ever. Theres one in every other room with the cords hanging out, theres outlets with no covers theres water constantly leaking in several rooms this place overall needs to close for a little while renovate then re open but thats just my opinion

  Business response

  11/07/2023

  Nov 06,2023
  Monday
  
  Please forgive us for our sight in this matter. We always appreciate and value our guests. We tried very hard to satisfy all our guests.
  We are an extended stay motel/hotel. We have renovated a lot of our rooms.  From time to time we do get guest with children(s)
  
  We have Ecolab that comes out once a month to spray all rooms, inside and out, all areas of the hotel.
  
  We do our part and spray as needed.
  
  We clean all the furniture, dresser, fridge, microwaves. We replace those that are not working as needed.
  We check all lights, fixtures, phones, and ac units daily.
  
  We wash all sheets, towels, blankets, shower curtains on a daily basis.
  
  We check smoke detectors once a month and replace them as needed.
  
  We have not shown any signs of water leaks.
  
  Please feel free to contact ** with any questions or concerns.
  
  Thank you
  Super 8 Motel
  *******************************************
  *********** ** 30281
  ************ 

• Initial Complaint

  09/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Request / paid for a room on at 630am on 9/23/21. I stated to clerk 'I know I'm early, just want to pay, I can come back later to check in'. She replied I can check in now, check out will be 12pm. I Replied 'no problem I won't be here past 7pm tonight'. I was woken by manager at 230pm, on 9/23, she stated i was supposed to be out by 12 pm and accused me of trying to get a free night, then threatened to call the police. I explained 'no, I'm trying to sleep before work tonight'. She stated, I have 10 minutes to leave or I will be charged another night. I show her my receipt with the arrival date 9/32/21 and departure date 9/24/21 on it and Requested my money back. In summary her reply was no, arguing she was right and I was wrong.

  Business response

  10/14/2021

  Business Response /* (1000, 5, 2021/09/24) */ BBB Case #: XXXXXXXX Hotel Site #: XXXXX Customer Care Case #: XXXXXXX Dear Andrea Gantt: Thank you for notifying our office of the concern filed by ***** ********** at the Super 8 by Wyndham property in Stockbridge, GA. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before September 30, 2021. As a company, we're committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at *********@wyndham.com and I will personally help address the guest's needs. Brenda Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: XXX-XXX-XXXX Consumer Response /* (3000, 7, 2021/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had called the night before, asking what was the earliest I could check in the woman on the phone said 8 am. This is why said I was early, just wanted to pay, I could come back later. She started the process and said let me get the key. I Replied, 'I can check in early'? She said 'yes, hold on, let me make sure'. She walked away for a moment then, came back and said yes. She proceeded to explain the check would be 12pm. She did not state the day of my arrival nor, did she correct me when I stated that won't be a problem i won't be here past 7 tonight. When they came beating on the door it woke me from sleep. I work night 2pm is my 2am. I raised my voice to state I was coming to the door as it appears they didn't hear after continuing to beat on the door after my first 2 replies. When I opened the door she was yelling at me threatening to call the cops to make me leave, accusing me of trying to get a free night and stated if I didn't leave in 10 minutes I would be charged another night. I explained I wasn't trying to get a free nigh, I'm just trying to get 8 hours of sleep before work! I did not cuss this woman or call her a "B word". That is a bald face lie. Also, when I checked in there was only one person there, the person checking me in. I could see the screen with camera showing behind the desk from the window. There was no one else there. Definitely no one close enough to hear our conversation. Business Response /* (4000, 9, 2021/09/27) */ BBB Case #: XXXXXXXX Hotel Site #: XXXXX Customer Care Case #: XXXXXXX Dear Andrea Gantt: Thank you for notifying our office of the concern filed by ***** ********** at the Super 8 by Wyndham property in Stockbridge, GA. To assist in reaching a resolution, I've informed the property's general manager of the situation. The general manager will contact the guest on or before September 30, 2021, this is a time frame we need to allow for the property to research and reach out to guest. As a company, we're committed to delivering a great experience with every stay with us. Please note that our email address has changed. If for some reason this concern is not resolved, please contact me directly at *********@wyndham.com and I will personally help address the guest's needs. Brenda Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: XXX-XXX-XXXX Consumer Response /* (4200, 13, 2021/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Waited until oct 5th, no reply from the business. Called number as instructed from the reply on 9/27. I Spoke with Brenda. She gave me a number that is supposed to be directly to owner/GM. Unfortunately, it went to the business office and he was not in. Business Response /* (4000, 15, 2021/10/05) */ BBB Case #: XXXXXXXX Hotel Site #: XXXXX Customer Care Case #: XXXXXXX Dear Andrea Gantt: Thank you for notifying our office of the concern filed by ***** ********** at the Super 8 by Wyndham property in Stockbridge, GA. Our brands are committed to assuring that all of its properties provide great service and quality accommodations. This guest's comments have made us aware of an instance when one of our properties did not meet a valued customer's expectations. We regret that the guest had to contact you and our office regarding their concerns with the property. Each property is independently owned and operated under a franchise. This means that the property's management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest. Once again, we apologize for any inconvenience this may have caused. Please note our email address has changed. If your offices require more information on this matter, please contact me directly at *********@wyndham.com Kind Regards, Melissa Liaison, Customer Care Wyndham Hotels & Resorts, Inc. Office: XXX-XXX-XXXX

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