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          Find a Location

          Epoch has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            • Epoch

              164 Andrew Dr Ste 500 Stockbridge, GA 30281-9056

            • Epoch

              202 Comeragh SE Smyrna, GA 30080

            Business ProfileEpoch

            Online Shopping
            Multi Location Business

            Contact Information

            164 Andrew Dr Ste 500

            Stockbridge, GA 30281-9056

            Visit Website
            (800) 547-3050

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            This is a multi-location business.

            Find a Location

            Epoch has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Epoch

                164 Andrew Dr Ste 500 Stockbridge, GA 30281-9056

              • Epoch

                202 Comeragh SE Smyrna, GA 30080

              Location of This Business
              164 Andrew Dr Ste 500, Stockbridge, GA 30281-9056
              BBB File Opened:
              2/23/2019
              Alternate Business Name
              • 18650 Battery Store
              Business Management
              • Complaint Handler
              Contact Information

              Customer Contact

              • Complaint Handler
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/17/2024

              Complaint Type:
              Product Issues
              Status:
              BBB unable to locate business
              Bought two Epoch batteries of April 2023 at $568 each.April 2024 one of the batteries went bad/malfunction/sensor. Battery is unusable.April 1, 2024 contacted tech support from Epoch by phone and he said it was a Mofset sensor issue. Instructed me to call tech support again since he was working remote.Later, April 1, 2024 made a post on Epoch support page *********** ********************* responded to my post and said it was a sensor issue and to make a call back appointment.Scheduled the appointment for April 2, 2024. *** called and said to take the battery apart and look for loose cables, if didnt see any then email him and it will be taken care of.Checked battery but was unsuccessful in locating loose connections. Emailed *** back with findings and received no response. Called Epoch tech support and ***** answered but said he was getting in a plane and will call me back. I never received a call. Called sales support and talked to ******* and explained everything. Instructed me to send him an email of everything. I did as instructed and got an automated response. Their website clearly states 11 year warranty and it has only been a year. With the lack of communication and avoidance I am requesting a full refund and I will return both batteries to them.
              Read 9 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              MICK M

              06/08/2023

              Contrary to other reviews and complaints posted here my experience with 18650BatteryStore was STELLAR. Was ***** of ordering from them online due to complaints listed here on BBB, but decided to take a chance on purchasing a specific top rated ***Ion battery charger the manufacturer had decided to stop making and was becoming scarce in the marketplace. The same charger was available on Amazon, but at almost twice the price. Hedged my bet by paying with PayPal so I would have some fallback options in the event the transaction went south. Placed the order on a Tuesday morning, elected for standard shipping, and monitored the progress. Received notification of shipment and tracking # later on Tuesday PM. Verified the shipping *** tracking # was good with shipping *** Continued to monitor progress. Verified the shipping *** received the package, estimated delivery date/time (Thursday AM) and transport progress throughout the next day. ******* received the order as was told around 10am on Thursday morning. At no time throughout the transaction was there ever any problem or issue. Communication was good and timely via email. Received emails re: account creation, that the order was received, order was shipped, order was out for delivery, and order was delivered. Will definitely consider ordering from this company again and have no problem recommending to family, friends, neighbors, and business associates.
              Read 1 More Customer Review

              Local BBB

              BBB Atlanta & NE Georgia

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