![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAffordable Plumbing, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am submitting a complaint about Affordable Plumbing company. ******************************* owner. The job started on 7/13/2023. He started Thursday and I paid him $3,000 via check. On 7/12,17 and 25. I have called an no response until Aug. 23, 2023. They called back with a lot of excuses and have not finished. JULY 13, 2023 $11,050.00 TOTAL They were to fix the plumbing leakage in my basement and driveway.The plumber has not replace the concrete and remove the rocks like they said they would. I have called the business and no one has called back Account number not provide on the invoice I have received.Business response
09/28/2023
********* Best Affordable Plumbing is responding to the complaint made by ********************************* located at **************************************************. *****. We at ********* Best Affordable Plumbing stayed in constant contact with Ms. ****************************** *****************************; as we provided updates to the completion of the work-order. The Work-Order consisted of replacing her Sewer Line which ran underneath her driveway and pouring the concrete back in the driveway. Her work-order was completed except for pouring the concrete back and the removal of some large rocks that came from the existing driveway. In addition, we also replaced Ms. ********** old water line and added a new cut-off in her basement for free because we noticed that the waterline also ran underneath her driveway,and she didn't have a cut-off on her existing line. We quoted ********************** a price for the concrete according to her budget. In doing so we were only able to get a price within her budget on Monday's, all other days of the week were not in her price range. Unfortunately, during the months of July and August it seemed to rain on Mondays, which caused us to reschedule the pouring of the concrete. We explained this to ********************** and **************. ************** and *********************** Niece ************** stated that they understood the process although ********************* was unhappy with the timeline. ********* Best Affordable Plumbing continued to reach out to ************************** Liaison, **************, to provide updates until they stopped taking our calls. On September 12, 2023, we reached out to ************** several times to let him know that the concrete was scheduled and the time in which the truck was due to arrive, but we were sent to voicemail where several messages and text were left. We then drove by ************************** home and noticed that she had already gotten the concrete poured and the rocks removed.At no time did we avoid taking her calls or responding to messages that ************* left. He was her point of contact, so we conveyed all updates with him.We have currently come to a resolution after speaking with ************************** niece Ms. ****** on September 27, 2023, to refund ********************** a portion of the money she spent getting the concrete poured and the rocks removed.Business response
09/28/2023
********* Best Affordable Plumbing is responding to the complaint made by ********************************* located at **************************************************. *****. We at ********* Best Affordable Plumbing stayed in constant contact with Ms. ****************************** ************** ************* as we provided updates to the completion of the work-order. The Work-Order consisted of replacing her Sewer Line which ran underneath her driveway and pouring the concrete back in the driveway. Her work-order was completed except for pouring the concrete back and the removal of some large rocks that came from the existing driveway. In addition, we also replaced Ms. ********** old water line and added a new cut-off in her basement for free because we noticed that the waterline also ran underneath her driveway, and she didn't have a cut-off on her existing line. We quoted ********************** a price for the concrete according to her budget. In doing so we were only able to get a price within her budget on Monday's, all other days of the week were not in her price range. Unfortunately, during the months of July and August it seemed to rain on Mondays, which caused us to reschedule the pouring of the concrete. We explained this to ********************** and **************. ************** and ************************ Niece ************** stated that they understood the process although ********************** was unhappy with the timeline. ********* Best Affordable Plumbing continued to reach out to ************************** Liaison, **************, to provide updates until they stopped taking our calls. On September 12, 2023, we reached out to ************** several times to let him know that the concrete was scheduled and the time in which the truck was due to arrive, but we were sent to voicemail where several messages and text were left. We then drove by ************************** home and noticed that she had already gotten the concrete poured and the rocks removed. At no time did we avoid taking her calls or responding to messages that ************** left. He was her point of contact, so we conveyed all updates with him. We have currently come to a resolution after speaking with ************************** niece Ms. ****** on September 27, 2023, to refund ********************** a portion of the money she spent getting the concrete poured and the rocks removed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.