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ComplaintsforJackson Hewitt Tax Service
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Complaint Details
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Initial Complaint
07/06/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 4/29/23 I had an appointment with ***, the manager of this location, to answer some questions I had about my return done on 3/15/23. The website states that they "answer all your questions, and always go the extra mile to support you." I had four questions none of which she was willing or able to answer. 1. on the Profit or Loss From Busness line 25, Utilities, didn't seem to match what I turned in. 2. I asked how the Qualified Business Income Deduction was calculated but *** was unable to answer. 3. The Premium Tax Credit Form **** line 11 comes straight from form ****-A and didn't match. *** said it was due to rounding errors, but this isn't a calculated amount. 4. ******************** Loss Carryover line 1 did not match **** line 15 by $1,794. *** said it had to do with the Quaifued Business Income Deduction and a business loss. My business made money and Schedule D reports the sale/exchange of a capital asset not reported on another schedule. Gains from involuntary conversions (other than from casualty or theft) of capital assets NOT HELD FOR BUSIINESS/PROFIT. I paid over $400 to have my taxes done and I'd like answers to these questions, not to be brushed off and given inaccurate information.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.