ComplaintsforThe Reserve at Stone Creek Apartment Homes
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Complaint Details
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Initial Complaint
03/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I rented an apartment for years at the complex. Upon moving out, I thoroughly cleaned the apartment and took a video of the apartment being clean. About a year later I checked my credit report and they had a collection on the apartment for cleaning and said because I didn't receive an "exit clearance" it was my word against theirs. I still have the pictures of a clean apartment but still having to pay the amount that they reported to the collection agency. I do not feel that this was ethical or legal because the collection is from a falsified claim.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.