ComplaintsforHaven Hotel Stone Mountain Extended Stay

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a current guest at this hotel. I am disabled single Mother. Since coming to this hotel I have been unfairly charged frivolous fees for things the staff "thinks" I or my sons are doing. My family is homeless and I am on fixed income. We will more the likely wound up back on the streets because the Haven Hotel is tacking on fees that I cannot afford. The smell of smoke is not smoking in the room. I have witnessed other guests be treated like this as well. You get absolutely no peace or privacy. The staff goes around daily to stress out the guests every single day about something. I have PTSD and extended stays seem to have no respect or care for the disabled guests at all. This hotel has shown me no respect as a disabled guest or single Mother since I've been here. My sons are young adolescents/adults I was just given another frivolous fee for smoking and for unregistered guests when I told them from day one that I have my sons with me. These are my children. My oldest son is ******** and has been treated Very Poorly by this hotel. They know that I am on fixed income and still continue to charge me fees that I don't have the income to afford. I would like my $40 back that they charged last week for smoking when I have not smoked in this room. This has been a terrible ordeal and mentally I am unwell, I have not gone outside at all in the past 3-4 days because of the mental stress this hotel has been causing me. My sons go to the store for me because mentally I am too anxious and depressed. The first few was for $100 and now another for $150 BOTH of which I have done NOTHING to deserve them and cannot afford to pay either. I paid $40 on the first fee and would like a refund as I did nothing to deserve having to pay it in the first place. I do plan to get law enforcement and news media involved if the staff continues to cause me mental anguish everyday and keep charging frivolous fees.

• Initial Complaint

  05/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have been here a week an have not had an television service.

• Initial Complaint

  01/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I called to reserve a room at this roachtel on Wednesday January 5th. First of all I've never heard of a hotel not having a check in time. I was told they will call me when the room is cleaned. So after 530 when I arrive they bring me to a room to show me and housekeeping is still actively cleaning it. So after about 10 minutes of waiting to see a room. I agree reluctantly to take the room that was shown to me. So I go back down and get the key go to my vehicle to get my belongings and have a quick smoke before going into my room. I look at the key and notice the number listed is not the room that was shown to me. So I confirmed with front desk and she said yes she made an error and shown me the wrong room but assured me my room had also been cleaned. Well I get into the room and it's not clean. Stuff from the previous guest I've found. Under the bed you can tell it hasn't been swept or mopped in at least weeks. There are dead and live roaches everywhere. I called to address the issue with the manager Faith but she is one of the rudest and most confrontational people I've had not the pleasure to work with. She did try to move me to another room but I wouldn't have been able to park my vehicle there. Also I tried explaining all the chemicals they use to get rid of the roaches are harmful to me. Faith did offer me a refund for 3 night if I check out and find another hotel. But one night I stayed in my vehicle in the parking lot because she sprayed the chemicals while I was at work even though I asked her not to. Of course she argued that she didn't. All she does is talk very condescending and rudely to everyone. I have found roaches on the bed. I can't even bring my stuff on here as dear the roaches will attach to me when I leave. They even painted over some of the dead roaches. No trash can in the room. Faith finally just gave me on from the office. This place is nasty. There's dog p*** everywhere staff doesn't clean it. This place should be shut down and renovated.

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