Complaintsfor1st Impressions Pools & Backyards
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Complaint Details
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Initial Complaint
04/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
3-19-22 paid deposit $5,100.00 cancelled contract 4 days later and was charged $1000,00. Sent by email forms for me to fill out for permits no actual work has been done at this point.Held my deposit for approx 1 month Received check for $4,100.00 4-19-22. I need my full deposit refundedBusiness response
05/31/2022
We have a sign contract with ******************* that clearly states our cancel policy. Refer to # ********************** the event that the contract is cancel by either parties, buyer shale pay seller's actual cost due to cancelation plus 15%. The contract was for $50,680 -15% = $7602. Her deposit was $5100 meaning technically she gets no refund. Out of the goodness of our hearts, we decided to take a loss and only keep one $1000 and refunds her $4100. She should have been happy not trying to damaged our reputation..Customer response
06/01/2022
Complaint: 17068502
I am rejecting this response because:Again this cancellation was within 4 days really 3 days because Sunday is not a work day.
Sincerely,
*****************************
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Contact Information
4386 Redan Rd
Stone Mountain, GA 30083-5042
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.