ComplaintsforPark Springs
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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My aunt,Captain ******* has lived in Park Springs ******************** in ************** since 2014. My parents who were of the first residents in 2004, built one of the initial homes, & were very active in forming the Park Springs ***************** Forum. My mother was severely injured in an accident involving Park Springs yet she did not take any legal action due to her loyalty and what she felt was a mutually respectful relationship with the owners and management at Park Springs. It seems she was incorrect, as reflected in the way her sister is currently being treated in assisted living(AL)at Park Springs. Captain *******,89, was receiving the ************* Discount until this month when it was suddenly revoked. There has been minimal change in her care level since moving to AL at 87-as then she needed a ******, had difficulty walking but could do so and is now in a wheelchair but can walk some and transfers easily and can dress herself with little help. Suddenly her bill increased from $6339/month to $8,535/mo. A 35% increase!! There was no correspondence ahead of time to advise/explain/prepare her for such a drastic increase. She served in the Navy and is on a limited retirement pay& cant afford this. She has loved Park Springs for 20 years and it has felt like home with my parents with her for many years and all of friends. With this increase and the now likelihood she could be blindsided again with another increase, it leaves her without any choice but to move away now while she can move around fairly well. Worth noting, our friend who is also using a wheelchair was looking to move to Park Springs AL just last week and got a quote online of $6230! It is disappointing & heartbreaking to have to move my aunt to another facility after so many years.Even more so to see how the very people my parents loved and respected could be so cruel to my aunt. What has happened to the world where longstanding service to the country and a community mean nothing anymore?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.