ComplaintsforDignity Star Tire, Inc.

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  To whom it may concern. Let me start off by saying it is very hard out here in this world and the last thing we need to be is ripped off. I brought my car to Dignity Star Tire on 12/16/2023 because my car was blowing hot air and over heating. They repaired my radiator which was the reason for it over heating but it was still blowing out hot air. The owner **** was informed immediately the next day after the car was picked up. **** informed my fiance to bring the car back tomorrow, then when I bring it, he say can you bring it back tomorrow. Tomorrow lasted for 4 months. Now here we are 04/16 he checked over his worked and discovered the car compressor is the reason its blowing hot air. **** charged me $699 to recharge my ac that's still blowing hot with a bad compressor and condenser. **** admitted that you can't recharge the ac with a bad compressor. **** stated since his shop made that mistake he will charge the ac system for free if I let him repair those parts. I informed ****************** that if we didn't know any better he would have ripped us off. At this point we asking for a refund for $699 for a service that couldn't be done because the compressor is bad per his words. I paid a total of $2472.74 I didn't have. I can use that to go toward the work that should have been down.

  

  Business response

  04/19/2024

  ATTENTION TO WHOM IT MAY CONCERN: I'M HEREBY TO ADDRESS CURRENT COMPLAIN SUBMITTED BY *************************** ABOUT 2018 DODGE DURANGO GT -3.6L ENGINE WHICH WAS SERVICE ON 12/16/2023 FOR OVERHEATING PROBLEM WHICH RADIATOR WAS REPL**E, V**UMM AND RECHARGE FOR ** WAS DONE FEREON R1234, AFTER THE SERVICE THEY PICKUP THE *** UNTIL LAST WEEK ******* WALK IN TO THE RECEPTION  TO COMPLAIN ABOUT HIS *** ** NOT COOLING SO I ASK HIM ABOUT THE *** BECAUSE HE CAME WITH A  DIFFERENT VIHECLE SO I ASK HIM ABOUT THE *** HE SAID HIS FIANCE WAS DRIVING THE *** TO PICK THE **** FROM SCHOOL, I ASK HIM TO  BRING THE *** IN FIRST THING IN THE MORNING BUT UNFORTUNATELY HIS FIANCE BROUGHT THE *** NEXT DAY BY 1PM, I ASK HER TO DROP OFF THE *** WITH US SHE SAID SHE CAN'T DROP THE *** OFF BECAUSE SHE NEEDED TO MAKE USE OF THE *** AT THAT TIME, I TOLD HER THEY NEED TO DROP OFF THE *** BECAUSE WE NEED ABOUT AN HOUR TO PROPER INSPECT THE ** SYSTEM, AND SHE TOLD THEY WILL BRING IT B**K ANOTHER DAY BECAUSE SHE CAN'T LEAVE IT WITH ME NOW,  ON TUESDAY THIS WEEK APRIL 16TH 2024 THEY BROUGHT IT B**K FOR ** INSPECTION AFTER OUR DIAGNOSTIC WE FIND OUT THE ** COMPRESSOR WAS BAD AND THE ** CONDENSER HAD HOLE IN IT AS WELL, I CALLED THEM TO ADDRESS THE CURRENT SITUATION, HE REQUESTED FOR AN ESTIMATE TO REP*** WHICH I GAVE HIM, BUT HE QUESTION THE PREVIOUS REP*** WHICH I EXPLAIN TO HIM THAT WE PREVIOUSLY V**UM AND RECHARGE THE ** SYSTEM DEC. 2023, I EXPLAIN TO HIMTHAT THE SYSTEM WORKED WHEN WE RECHARGE IT. AT THIS TIME THEY ASKED FOR REFUND OF $699.60 FOR THE *** CONDITION SERVICE, I TOLD THEY WE DIDN'T PROVIDE ANY PART EXCEPT ****** AND LABOUR WHICH I GAVE THEM DISCOUNT OF $220 OFF $699.60 FOR THE SERVICE THE INVOICE IS ATT**HED.

  Customer response

  04/20/2024

   
  Complaint: 21584920
  
  I am rejecting this response because:

  I ***************** came in his establishment more than twice a week for the pass 4 months complaining about ac still blowing hot. As the invoice read I brought the car in for over heating and blowing hot air. Once I pick up the car it wasnt over heating but still blowing hot air. I called ***************** forward At this time **** want me to pay him to repair my ac and recharge for free because he know he wrong. But just ripped me off for $699 Freon is not cheap. and I paid for a service that wasnt rendered being the car was still blowing hot air. We knew the compressor was already bad thats how we no he didnt recharge the ac. YOU CANT RECHARGED THE ** WITH A BAD COMPRESSOR **** WORDS. This is the reason we know he ripped us off. He never even checked the ac system. I would like a refund **** even told me it cost $179 to recharge but charged $699. I would like a refund. And its becoming to look like he need to pay for me suffering in this hot car that I brought to him to fix. He even admitted he dont even bring his car to this shop for repairs. I would like a refund he owe me something. I dont want no free service from a mechanic I cant trust.

  
  Sincerely,
  
  ***************************

  

  Business response

  05/01/2024

  ATTENTION TO WHOM IT MAY CONCERN ******* WE REPLACE RADIATOR WHICH IS WORKING.

  THE AIR CONDITION EVACUATION AND RECHARGE WHICH IS $699 - $220 AC DISCOUNT  WHAT WAS CHARGE FOR THE A/C  EVACUATION AND RECHARGE, UNFORTUNATELY  THE R1234 FEREON IS EXPENSIVE WHICH ******* DODGE DURANGO TAKES, WHILE THE R134 IS $179.99 TO RECHARGE, I TOLD ******* AFTER INSPECTION THAT HIS A/C COMPRESOR WAS LOCKING UP AND NEEDED TO BE REPLACE, AND A/C CONDENSER HAD LEAK, AND PROMISE TO RECHARGE THE A/C SYSTEM AT NO COST TO THEM AFTER REPLACEMENT OF BAD PARTS.

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So suspension work was done by this company 4 times now I have lost my job dude to them not probably fixing my car and not being able to get to work. Most recently I was on a Uber ride where the wheel broke off I was told I could bring the car back for free fixing, the car was at the shop location for 4 days until I was finally told they would not fix the car. I missed work opportunities and also now Im losing my place of residence because I lost my job which ultimately I lost my income. Over time Ive given this company $1700 of my money and constant work is needed. They can refuse to service me but you dont wait until you have had my car for 4 days I paid for a rental and then I asked for a quote and they never call me specifically when my number of contact is on the paper they have called several others beside me and I can never get a specific time of when the car would be ready. If the car wasnt worth fixing this would have not been the 4th time its fixed. Also I believe hes refusing to service me because I already complained via bbb before and was told they would repair my car for free. Suspension work ties into anything done if you service cv axle, control arm etc you will need to check other thing and give a wheel alignment to make sure things are good. My first job from this company I came in for a wheel alignment and was told I needed xyz to proceed and now its feeling like things are half assed or Im getting the short end of the stick.

  

  Business response

  01/29/2024

  I'm hereby to inform bbb that this car was requested for look over by Dignity Star Tire for the second time to be sure we don't have any issues with the repairs we did on the vehicle, but after inspection it was nothing wrong from our side of work, which I went ahead and did over-all inspection, with pictures and videos of the issues she's been having with the car, I explained it to her and gave her estimate for the  repairs which she wanted us to fix it, but I ask her to take it to different shop for those repairs because she wasn't satisfied with our previous work, I we attached picture and videos we took from the inspection below. 

• Initial Complaint

  10/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  beginning 12/2022 i walked in to get a wheel alignment done to may car. i was told other things needed to be checked before starting the process so that it didn't affect the wheel alignment to malfunction or continue to have issues. the work done was control arm, sway bar links and wheel alignment amongst other things. ALOMST $600 IN WORK DONE. in March or April i had an accident with my daughter in the car Luckly i was going way below the express way speed limit. the wheel completely came off making myself swerve into a wall.... work was don't again by the same company this time cvaxle and control arm needed replacing. from that time until august the car was not driven more than 10 miles a day if that. the end of august 2023 i started driving the car more, taking my kids to and from school and work from ******* to **********. still had issues with the wheel alignment and shaking of the car which all was told previously to the shop worker/owner. here it is august i was taking a ride from Atlantic station around the corner to ************. my wheel completely comes off. it was dropped off at the shop during afterhours because i had to wait 5 hours for a tow truck. i notified the shop. was told they would check for a part to bring the car around. 3 days later i made a call to learn they weren't able. i think got the call towed back to my residents because i have personal belongings, as well i did not want to be charged for the space. same day I get it towed back to be told what's wrong with the car and they were waiting for the part. i asked if i could get the part the car would be ready i was told not same day. if not contacted the company does not communicate with you unless you contact them. now I'm learning the more it sat I'm being charged daily. when I'm waiting for work to be done. they can't give me a price or quote and they are always using used parts.

  

  Business response

  11/07/2023

  Please see attached.

  Customer response

  11/07/2023

   
  Complaint: 20764853
  
  I am rejecting this response because: the car is still not properly fixed. And I was over charged for the work. And used parts were still used the car still feels like it will break down. The car has not been driven since the day of the pick up from the shop. It doesnt feel safe to drive.  
  
  Sincerely,
  
  *****************************

  

  Business response

  11/15/2023

  ATTENTION: BBB IN RESPONDS TO ***************************** COMPLAIN ABOUT REPAIRS ON HER *** ESPECIALLY THE LAST REPAIR ON OCT.25TH, 2023 FOR STEERING KNUCKLE, WE ASK HER TO GIVE US THE OPPORTUNITY TO INSPECT THAT *** AGAINT WITH HER, IF ANY PART OR WORK WE PERFORM IN THAT *** IS BAD WE WILL REPLACE THE PART AND FIX THE *** AT NO COST TO HER. 

  Customer response

  11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

  Customer response

  11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Details:vehicle - 2013 **** FX2 Date of transaction - November 11, 2021 Amount paid - $923.41 Business committed to do - Change both left & right engine valve cover gaskets Dispute - valve cover gasket leaking I pulled into work and my low engine oil came on, my co-worker flagged me down and told me my truck was smoking i opened the hood and noticed oil all over my motor where the smoke was coming from. I called spoke to the owner explaining my issue i was having with my truck and he informed me they being Dignity Start tires only warranty their work for 3 months on service and no warranty on parts since this was 8 months ago i was outside of their warranty. Even though their receipt states they warranty their work for 12 months or ****** miles which i am inside both.Invoice# - ****

  

  Business response

  07/12/2022

  ATTENTION: TO WHOM IT MAY CONCERN/BBB, Dignity Star Tire is hereby to discuss the issue with one of our customer *******************************, on 11/09/2021 ****** brought in 2013 **** F150 for oil leak repairs, which we gave him estimate for valve cover gasket parts and labor the total price of $923.41, on the process of working on his truck we found out that the truck also needed spark plugs and ignition coils to be replace because they are all socked with oil, and we did separate estimate for the ignition coils and sparts, and called him for those parts but he rejected the service, so we went ahead with valve cover work which he contracted us, and his work was ready and picked up on 11/12/2021, after 2 days he called with complain about his truck been misfiring, I was the person who received his call, and asked him to bring the truck back for recheck, he brought back the truck for inspection on 11/15/2021, after our diagnoses we found out that his problem was the spark plugs and coil parks which we gave him an estimate of $1,160.27 we called him up and discuss our findings with him, meanwhile he rejected the work and choose to do it for himself. On the same day when ****** returned to the shop to pick up his truck, I was in the front office while he walked in I greeted him, he answered, and requested to speak with the owner of the company I smiled, and told him I was the owner, he started questioning me about picture flame he saw at the counter where my company manager seat, I smiled at ****** and answered him oh do you want to speak to the company manager you mean he replied no and pointed on the picture flame at the counter and said again he mean him on the picture flame, so I replied to him and said to ****** the man in the picture flame is my company manager not the owner of the company, but hold on I will call him for you, as I exited the connection door to call the manager for ****** in the workshop, I turned around and saw ****** through glass window behind the cashiers desk searching workorders and files immediately I ran back to the front to find out what he was doing behind the counter and block him to find out what he was searching through documents for, ****** replied to me he was looking for his keys, then I said to him but you asked me to call someone for you which I did, and you went behind the counter while I was out, at that time he was holding files on his hand behind the counter, I asked him to drop the files and come out behind the counter that he has no right to be there, he refuse to drop the files then I block him by the counter door while he started pushing me and my employees saw him through the glass and came out to ask him to leave my cloth he was holding with files, so i called police and file a report against him for trespassing and come back the business for assault chargers.

   

  Customer response

  07/20/2022

   
  Complaint: 17522303
  
  I am rejecting this response because: Dignity Star did not address the warranty issue during their response instead **** made mention to the incident that occurred at the shop. My complaint is in reference to the warranty of the service performed. Dignity Star does not want to warranty their work **** told me he only offers 3 months on labor, and no warranty on parts when his receipt states 12 months or ****** miles which ever comes first. 
  
  Sincerely,
  
  *******************************

  

  Business response

  07/20/2022

  ATTENTION: TO WHOM IT MAY CONCERN BBB, WE ARE HEERBY RESPOND TO WARRANTY CLAIMS BETWEEN ******************************* AND DIGNITY STAR TIRE ON 11/12/2021 AT THE **** OF SERVICE THIS ***** HAS ****** ACTUAL MILES AS AT THEN MEANWHILE WE DON'T KNOW THE EXACT MILES AS IT STAND NOW, THIS ***** IS BEEN SERVICE BY OTHER MECHANIC BEHIDE OUR JOB OR BY THE ***** OF THE ***** AS HE STATED, AFTER REJECTING THE MAJOR SERVICE THE ***** NEEDED TO FIX MISFIRE ISSUE THE ***** WAS HAVING AT THE **** HE LEFT OUR ***** THE SAME ***** WAS TAKING TO ANOTHER SHOP FOR REPAIRS WHICH THEY WENT BEHIDE OUR JOB TO REPLACE THE NECCESSARY PART,  WHICH VOID OUR WRRANTY IN THAT *****.

  THE ***** NEEDED SPARK PLUGS AND IGNITION COILS AT THE ****, AND POSSIBLE THEY REMOVE THE ***** COVER GASKET IN OTHER TO PERFORM THOSE DUTIES.

  DIGNITY STAR TIRE CAN POSSIBLE MAIL HIM ANOTHER ***** COVER GASKET TO HIS ADDRESS, OR PLACE AN ORDER FOR HIM TO PICK UP FROM ANY PART VENDOR WE WORK WITH, AS PER HIM AND HIS ***** ****'T COME TO OUR LOCATION FOR ANY KIND OF SERVICE BECAUSE OF HIS VIOLENT CONFRONTATION  AT THE ***** HE WAS BAN FROM COMING TO THE LOCATION FOR ANY SERVICE, THE ORIGINAL INVOICE AND ESTIMATE COPY ARE ATTACHED.

   

   

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