5 Customer Reviews
Review from Jeremy H
1 star09/07/2024
I purchased a Craftsman Shop-Vac about 1.5 years ago. I've used it about 15 times for vacuuming the car, cleaning the garage and other light home cleanup sparingly. Just last month it ceased working. I contacted Craftsman and they responded that they are not responsible for their own Shop-Vacs. They told me a company called ***** is responsible for their defective Craftsman Shop-Vac issues. I called ***** and they said Craftsman is incorrecct and Craftsman is responsible for replacing the shop-vac in this case. I contacted Craftsman and they placed the blame once again on *****. Terrible customer service all the way around. No accountability.Review from Jeremiah P
1 star07/04/2024
I have purchased a craftsman M110 mower not quite a year ago roughly $360 from Lowes. I have mowed my lawn approx 13 times. My mower stopped working last week. Just starts and wont stay running. It is kept indoor in my basement. No moisture issues not too cold. I ran it 2 times this season and kaput dead. I watched videos took cleansed carburetor which was clean as a whistle. I changed the plug I changed the filter. I got new fuel. Still nothing. I called the repair shops and they are telling me $200 to fix is its the carburetor. Craftsman? Why is it $200 to fix a $300 machine when I took me the first time ever 30 minutes to clean carburetor? Or u look on Amazon they are $30 tops. Why has my mower just died. I trusted your name because growing up I had a mower last me 12 years and we still sold it after that. Must have been used hundreds of times. Your products are complete garbage now. Your customer service is awful I have waited multiple hours on hold and all. I would like my money back so I can invest in a different mower. I will not buy craftsman anything again.Review from Mark M
5 stars07/29/2023
No questions asked warranty just like the old ***** days. I had a blind rivet tool that had an old ***** hardware model number beginning with "9". It will no longer grab the rivet plunger. I called customer service and they sent me a new version of the tool without me having to do anything. Just like the ***** days. I'm still a Craftsman hand tool fan.Review from Aubrey P
1 star06/05/2023
Ws4200 weed eater used 6 or 7 times will not run. ******** center refuses to work on it. Said it is garbage. **************** has no accountability. Would not recommend nor purchase any Craftsman products in the future. The days of them being a good company are long gone. 0 starsReview from Theodore D
1 star03/15/2022
They don't stand by their warranty anymore And trying to get a replacement is a joke ****** does not honor not honor crashman tools tools warranty And their customer service at ********************** is a joke all they do is transfer you around and I tell you that shockets have a serial number on them And if you have more than 10 you have to to provide them with pictures and stuff and stop to get new one thanks
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