Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I NEVER take the time to leave bad reviews. Typically it's handled in-house and I let it go. I'm taking the time to write this review due to the rudeness, unprofessionalism, and miscommunication with this company. They were scheduled to do a service for my tv. The technician came out, did the diagnostics and ordered the part. The tech nor the company advised me that in order to fix the tv, it needed to be off the wall. I asked the tech to call into the office and explain the mixup and that's when the real problem for me started. The manager ********************************* was extremely rude to me. He didn't want to here the issue I had and told me he didn't have time that he had other customers. He also stated that he had more important issues as they had a lot going on in the office at the moment. I again tried to explain my issue and while I was speaking with him he began talking with another customer. Long story short, I'm a small business owner and understand that my business is entirely built upon those I SERVE. When I get TOO busy to serve my customers, I'll lose my business. I would not recommend this company for repairs. The diagnostics was all wrong, the communication was off and the customer service from the management was the worst I've ever experience. He did apologize at the end but it was after I stood my ground and stated I would file a report. BG
Business response
11/15/2022
We are only contracted to repair the ** not to uninstall or reinstall it on the wall, her contract company does not cover this service,
I was listening to the conversation the whole time while the manager was on the phone with her and he was nothing but polite.
The rules are the customer must have the ** down for service for the tech, other wise we cannot service a 65 in ** the customer has mounted on the wall.
If she will contact her contract company they can explain this in more details.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.