Business ProfileforAtlanta Flooring Design Centers

We purchased a home from ****** in ***********, ** and this company is the subcontractor used to install our flooring and tile. Our shower has multiple spots where the grout is cracked and the tiles on the shower wall are cracked in the middle. The cracking of the grout and tiles would suggest that there is a bond failure and insufficient thinset was used at install. We have a line of tiles on the shower floor that are crooked and have drastically varying space between them. All of the walls of the shower have multiple spots with drastic lipping. There is also significant erosion of the grout near the drain. When you was the floor you can feel the sand like particles. The erosion spots have gotten so bad that there is now water that comes up from between the tiles when pushed on. This company has been out to "assess" the shower multiple times beginning in January. They have never actually done work and have only made excuses that the erosion is soap scum. It has been almost 6 months since this issue was brought up and the problems have only become worse and more damage has been cause as the erosion continues. We have had other installers assess the damage and they have all said it was related to the install of the tile. I want this company to come out and fix the grout with properly mixed grout, and reset the tiles with the appropriate bond and fix and underlying damage that has been caused.